Melbourne Marriott Hotel

The executive lounge is excellent; great staff and very accommodating! The concierges are very pleasant/kind, knowledgeable and professional. They were able to offer me extra tea that I requested.

Amenities were not always re-stocked. Example: 4 out of 11 nights my water was not restocked. Old TV remotes (even after asking for mine to be "replaced") did not work well. Poor bathroom design-not enough space and door blocks shower.

Courtesy and helpfulness of the staff,location, complimentary wifi access, business center.

staff very helpful, hotel nicely run

Location was great, nice hotel overall .

Staff interaction was less than desirable. Room was prepaid , but was charged again at check out , very rude desk person " just pay it " so I paid as we were on the way to fly and no time. I then showed I das prepaid , desk lady oh yeah you have paid , we will refund you within 4 weeks .! no apology at all , passive aggressive staff is not a good look. For this reason alone will never return to this hotel or recommend.

Very close to where we needed to beLoved the Essence cafe. Great coffee!Staff were very helpful when I requested Duna and thick underlay to be removed.. as I get too hot!!

The pool is very dark.. was looking forward to it but didn’t use it.Very noisy mini bar fridge. Apart from that it was very quiet.

very good x2

would like the breakfast to open at 6am like most other hotels.getting internet access to the tv was not easy and also logged us out repeatedly to the point we gave up.

The concierge was nice and efficient. The bar tender was very professional. The reception was nice and professional

The breakfast sequence was a mess every day. The staff was obviously not enough trained. The ingredients on the buffet were not protected and submitted to people snizzing and coughing. The coffee machine was breaking every 10 minutes. The staff was running every where without efficiency. The restaurant was understaffed.

Close process to everything Staff very helpful Well priced

The front desk staff was very accommodating, location was great, rooms clean and comfortable, and restaurant buffet was excellent.

Spacious room, upgrade of canapés, breakfast spread. Staff very helpful and we were able to leave our luggage at the hotel for a few hours after we checked out.

No fan in the bathroom.

Location was good

For the cost of accommodation the bathroom was dirty and in desperate need of a make over ! The room we were in also very tired

Location was excellent. Walking distance to the theatres. Staff were very friendly and helpful Especially when there was an issue with the parking Room was well appointed with glass dining table and chairs and another armchair with a footstool Dressing room a great option not having your case and clothes on display for all to see.It’s the little extras that make your stay more enjoyable, lovely soft towels and toiletries Will stay again in the future.

Shower needs to be upgraded Most hotels have rain fall heads and hand hold options with mixers. Tiles in shower floor needs an update as it looks past its use by date and stained. Check if you have a adjoining room next door I had young kids in the next room who were yelling and screaming at 10-11 pm

Bed was comfortable and staff were very accommodating

Wasn't much of a choice with the breakfast and I think the rooms need an upgrade

The reception staff were fantastic.. the lady who checked us in and out and the gentleman on with her on the morning we left. Breakfast was ok, goood range. Young waiter was great, needed maybe another person on,

Close to various theatre spots, good pool & spa

Aircon in room very noisy, club level canapés ordinary

Breakfast was good but nothing like the Buffett breakfast we had at the Marriott hotel in Sydney.

Mould and hair in shower on arrival, bathrooms could definitely do with a good clean and some updating

The property enjoys a prime central location, placing guests within convenient walking distance of Melbourne’s vibrant dining scene, retail outlets, and key attractions—an undeniable advantage for both business and leisure travellers.

During my recent stay at Marriott Melbourne, I observed a few areas where the guest experience could be further elevated in alignment with the brand’s five-star positioning.Firstly, access to coffee at unconventional hours was surprisingly limited. After a long-haul journey of nearly 14 hours, I found myself awake at 2–3 am due to jetlag. Unfortunately, there was no provision for coffee in the lobby at night, and room service required an additional delivery fee (A$5) on top of the coffee charge (A$6). For a luxury property of Marriott’s standing, a more seamless solution—such as complimentary lobby coffee and tea facilities available around the clock, would better meet guest expectations.Secondly, the Marriott Bonvoy loyalty program was a deciding factor in my booking choice. However, since the reservation was made via Booking.com, no points were awarded. This creates a disconnect, as frequent travelers may feel compelled to bypass OTAs in favor of direct bookings, potentially impacting distribution partnerships. A model where points are honored regardless of booking channel could significantly enhance loyalty engagement and guest satisfaction.Lastly, the breakfast offering, though of good quality, seemed disproportionately priced at A$47 per person. While the spread was adequate, it did not fully justify the premium price point in comparison with similar five-star properties.Overall, while the property offers comfort and maintains Marriott’s service ethos, addressing these points would further align the guest experience with the expectations of an international five-star brand.

The property enjoys a prime central location, placing guests within convenient walking distance of Melbourne’s vibrant dining scene, retail outlets, and key attractions—an undeniable advantage for both business and leisure travellers.

During my recent stay at Marriott Melbourne, I observed a few areas where the guest experience could be further elevated in alignment with the brand’s five-star positioning.Firstly, access to coffee at unconventional hours was surprisingly limited. After a long-haul journey of nearly 14 hours, I found myself awake at 2–3 am due to jetlag. Unfortunately, there was no provision for coffee in the lobby at night, and room service required an additional delivery fee (A$5) on top of the coffee charge (A$6). For a luxury property of Marriott’s standing, a more seamless solution—such as complimentary lobby coffee and tea facilities available around the clock, would better meet guest expectations.Secondly, the Marriott Bonvoy loyalty program was a deciding factor in my booking choice. However, since the reservation was made via Booking.com, no points were awarded. This creates a disconnect, as frequent travelers may feel compelled to bypass OTAs in favor of direct bookings, potentially impacting distribution partnerships. A model where points are honored regardless of booking channel could significantly enhance loyalty engagement and guest satisfaction.Lastly, the breakfast offering, though of good quality, seemed disproportionately priced at A$47 per person. While the spread was adequate, it did not fully justify the premium price point in comparison with similar five-star properties.Overall, while the property offers comfort and maintains Marriott’s service ethos, addressing these points would further align the guest experience with the expectations of an international five-star brand.

The Reception staff were truly lovely. I had booked 6 rooms for a big family get-together, and so had a lot to do with the staff.The rooms were comfortable, and the location ideal.

There were a few glitches with the billing, some of which I am still sorting out. There was mould in the shower recess.

For a one-day business workshop after the Sydney marathon. The location is in the CBD area, so you can use the free tram in the CBD zone to get to the hotel. It meets my expectations. The ice tea in the lobby is a gerat add-on.

The facility in the shower room is a bit old. I haven't seen such an old-school way to change the temperature for ages.The room has no heating system, so you might feel a bit of cold when you arrive cold in winter.