Park Royal Beach Ixtapa - All Inclusive

The friendliness and

The chair in my room broke as I was about to sit by the table in the room

Facilities, quality of buffet was good , service at the main restaurant its great

The security staff is rude , front desk staff inexperienced

Clean room friendly staff clean installations

Old elevators slippery floor by pool repetitive food pool not so clean

The food was authentic Mexican food, the fruit was fresh, the venue was outdoors if you wished.

I loved everything.

Location

We’d stayed at the Hol Inn the week before and it was every bit as good if not better then the Park Royal and $500 a wk cheaper

Location was fine - a little farther from the town than we are used to in this area, but this was expected. The beach is fantastic, and similar across all hotels along this beach. The pool was reasonably clean throughout our stay.

Unpredictable hours across the on site restaurants - closed for breakfast twice when expected to be open. Fairly limited food options on site. Biggest issue was the high number of rowdy children everywhere in the pool, splashing and screaming. Many families with numerous children of all ages - infants to teenagers. The only swim-up bar was consistently crowded with numerous teenagers drinking what appeared to be N/A drinks, when the fact that you must be 18 is clearly posted. Many of these appear to be locals, so unlikely to be a language issue.

Staff are very friendly and helpful, daily room cleaning was appreciated. Beautiful beach and close walk into the main town.

Food was underwhelming. Rice at every buffet. Rooms were musty, could see black mold throughout the room, and just tried to hide by painting over it. Patio door did not close all the way.

Everything! Food was amazing, but honestly drinks not the best, but the bar was excellent, excellent service, overall! We had an amazing view that could beat anything.

Drinks from the kitchen,

It all stated with excellent customer service from Pesvical. I kept a list of how many employees they have that gave us excellent customer service. The bell men David was next. The young bartender name, Jose in the Lobby bar. I didn’t even have to ask for my cranberry juice that I needed to mix with my medicine. The other bartender at the Coco bar named Omar was great . The food was good but the servers is what makes the restaurant experience even better. The first night we had a waiter tall gentleman with a name that started with the letter E I couldn’t remember his name. My daughter asked why there was no mango at the fruit salad bar and He asked her right away would you like some. He when into the kitchen and came back with the mango all cut up for her. That’s when I decided that I would start writing down these exceptional employees names. The following day we had a breakfast and the waitress named Lourdes even when she was not our waitress on other days she would help us out. Jesus is other the waiter that goes above and beyond as well. Great events throughout the pool day. Awesome!

What I didn’t like about the hotel was maybe the table in front of the restaurants on the way to the elevator where the tour people are constantly asking you. Also, I’m not a coffee drinker, but I am a morning person and not having a coffee pot or the option in the morning in the rooms might be a downfall because some of the hotel all of the hotel food and beverage are not open at the time that I am up. lol must mention from the view of my hotel room. the darker pools look a lot better, so when you repaint the pool, I would suggest you do it in a darker blue.

BEACH

BAD FOOD, BAD ROOMS, BAD SERVICE.

???

Swimming pool is not clean, not many spaces covered against the sun, not many options at the buffet, noticed lower quality on the food, specially for breakfast

The many options were overwhelming. When I didn't see fried eggs I asked and the cook responded, of course.Good service.

II loved it all.

Good, food plenty of options. They let my wife make a breakfast plate and wrapped it in plastic to take up to the room as they don't have room service. Reserved in the Italian Restaurant for one evening. Food and service was excellent. There had been a mix up with our reservation which was resolved, though there were only two tables receiving service, so not sure why it took so long to sort it out?The "Funtastic Team" kept the pool hopping with their games and antics.

Although we love children, I don't feel they should be allowed in the swim up bar area. They take up seats, inadvertently splash other guests while they are playing. Maybe cordon off a kid free zone in the swim up bar an area? Mini Bar in room would have been nice for an all inclusive.

The personnel is very outgoing. Always friendly with a smile. Always helpful. The balcony and views. The food was always plenty. Lots of variations and good.

Mostly the loud music until 2 am from the disco. There is no no location from our wing where it is not heard. And sometimes there are only few people in there and everyone against there will must listen to it. It should be just loud enough so that people can enjoy and relax without having to wait until 2 am. The pool is usually overcrowded during schools holidays. Not fitted for swimmers.

Room Space and ViewBellboy

Bad service by staffDirty and bad smell of bedsheet and pillow with pillow case The food is awfulThe drinks are low qualityThe pool is simple and very small

Instalaciones

El hotel no respeto mi reservacion original, el personal no resolvió nada, al contrario se portaron super indiferentes, termine pagando un excedente considerable, no lo recomiendo para nada

I really liked that rooms were clean and spacious. House keeping was amazing, left our valuables out and nothing was taken.

Breakfast and dinner, not many food options were available. No kid friendly options. Pool in my opinion was not thoroughly cleaned, hairs in pool, and pool made my kids sick.

The hotel have a good location, right next the beach and with a beautiful view of the sea. The hotel have a large kid friendly pool area (I would say from +4 and above). You can also walk directly from the pool area to the beach. The staff is very friendly and helpful, and the activities at the pool area was fun to join and watch.

I have visited the hotel before and the quality have sadly gone downhill since our last visit like 4-5 years ago. Furthermore many COVID19 regulations was not followed. The COVID regulations was in large followed by the staff, but the staff didn't enforce the rules against the visitors. E.g a lot of people didn't use mask in the public areas, like restaurants, pool area and elevators etc. The food was far below average, and we had the feeling that we were eating almost the same variant of the same food at each service. The general installation and rooms are also calling for either an upgrade or general maintenance.

on the 20th floor our ocean view was exceptional! The large suites were nice as well.

All activities were in Spanish. getting a chair by the pool was very difficult as people placed their belongings on chairs early in the morning.

It's a quiet place, clean and comfortable, the view from the room it's amazing.The kids pool it's a great attractive for my little daughter.

The constant onboarding about offering a membership for the Royal experience or something like thatThe buffet variety for the breakfast