The Westin Chicago North Shore

The staff responded to my complaints by awarding me points and they were very gracious.

Very skimpy with the towels and only 1 hook on the back of the door to hang bath and hand towels. Sink in the same room as shower and toilet.

check-in was fast, consistent westin high-quality bedding

Hotel is in need of a rental reno, carpets felt very dated in our room had a very strong smell that they had clearly tried to cover up with air freshener. Service was fine but jsur dated and not consistent with 4 star level.

The shams literally had tears/holes in both - the lamp next to the bed had 2 broken bulbs - and the lampshades had stains on 3 of them.

Nice location. Nice physical facility

Abusive staff.

I like their bath tubs. They are deep and fit for a Relaxing bubble-bath.

Yes, about the only hotel I've visited in years that did not have a microwave oven in the room.

The bathroom and almost florr to ceiling windowa really carries this hotel.

The room was listed as a jr suite and 900 sq ft. I call the hotel and they tell me its 700 sq ft. The furniture is lackluster even though the bed is very nie and well made, so much of the fixings contained scratches and dings.

The beds/blanket

No courtesy check out, no vending machines

Location, convenience, price,free parking. Nice park and trails. View of river and skyline.

This is one of my favorite hotels in Chicago. It is on the edge of a beautiful forest preserve so I'm able to run on the trails in the mornings right outside the hotel.

We had loud, disruptive people fighting repeatedly (shouting in the hall, room, doors slamming, etc) from about 1:00am -4:00am. Hotel did nothing about it. How about kicking them out so the rest of the guests could sleep and have some peace?

The location for sure and the fact they are connected to a restaurant and have a starbucks inside.

Couldn't feel the air circulation in my room just felt stagnant. The tub had difficulty draining and checking in for me was also a pain due to having to pay all these deposits and such.

Very comfy bed mattress and sheets

The restaurant Saranello, where they provide breakfast. For $18 buffet price there were very limited food choices and everything that was supposed to be hot, was not. No menu either, 1 waiter on Sat. Next time I'd rather drive somewhere else than eat ther

Staff. Clean room. Comfortable.

Parking lot is a long walk with bags. Can¿t imagine what it¿s like in the winter.

The End to End experience but mostly how clean my room was and how comfortable my bed was. I wish all hotels were this nice.

I had to walk quite a bit from parking spot but happy parking was free.

The location was good; amenities were poor.

The hotel was recommended; the location is great; the lobby was nice but enter the floors and there are stained carpets, food trays sitting for days on ledges, the countertops at the nightstands, sinks and dresser were dirty and I cleaned them myself.

Everything in general.. The bed was great in particular.

water--I could not get the cold water immediately. It took several minutes to get the cold water. It was hot at the beginning.

Friendly staff, really clean, and late checkout on Sunday. The pool was well kept and the lobby area was clean as well

That bed was amazing! Loved the shower and the room was the perfect size.

Nothing! Everything was great. Definitely staying there again when I go back!

The Staff and Maintenance were incredibly generous and diligent in helping us with some issues we had while staying in this hotel.

I was expecting better from WESTIN - Our Thermostat had to be replaced in our room -Our toilet backed up -Our shower head needed CLR and didn't have full H2o pressure -Spotty cleaning -It seemed we received a subpar quality room based on the rate we

Prime location for us, we have stayed many times.

The woman who checked us in decided to voice her opinion about two 50 year old men staying in the same room with a King bed. She yelled it across the lobby three times as we walked away. Highly offensive, unprofessional; none of her business.

I stayed at Westin because my normal hotel was full. Renaissance Chicago North Shore so I booked the Westin! hAVE STAYED AT wESTIN A FEW TIMES BEFORE