Gaylord Palms Resort & Convention Center

Staff friendly, atmosphere, pool-water park

The staff were all welcoming, polite, and friendly.

The television in the room required a technician to come in and service it. The bed was hard. Some furniture appeared aged or stained with dirt.

Location was great! Also has a waterpark that is included with your stay! We spent over 10 hours at it with a 8 and 9 year old.

The inside area was very nice, and the landscape was also very nice with the water falls and wildlife.

We had to call maintenance 3 times during our trip to fix things in our room. We were told all hotel restaurants were only taking reservations for over night guests. That was not true, The site was down all 4 days and know one knew the hours.

I love the fact that the water park is included

The market didn?t have a lot of food options and my husband got sick from eating the chicken bowl. Add more food items with veggies. Lower the prices. The breakfast buffet was $40 a person and not a lot to choose from.

The rooms are roomy and very very clean. The bathroom was extremely clean, comfortable and well laid out. The hotel has many activities, restaurants and shops. You do not need to leave.

The hotel is a huge maze with minial signage on locations.They charge resort fees plus daily self parking fees.

Never had to leave the complex. Awesome pools. Gorgeous interior and atmosphere

Water park

Lack of staff at the Water Park and that they would open only some of the slides because of the staff shortages. Night before trash, alcohol left in pool area from night prior

Staff was not attentive when you called and asked for things to be sent to the room. It would take them forever to bring you something and it made you go through an automated system before you could talk to anyone.

The grounds were beautiful

When we arrived they couldnt find my reservation!! Stood at the reception looking stupid. Showing them everything to prove I had a reservation. After 15-20 minutes they figured it out. Several maintenance issues in the room, elevator and pool area.

Close to Disney

Parking, the rooms were dirty and out dated, we got a random $80 charge on our card from the hotel. For amount of money you spend per night , they nickel and dime everything there. Even seats by the pool cost money.

over priced , rooms are very tight specially bathroom is very very small , shower area and shower both are worst . everything is crazy expensive , food was ok ok .its only good for convention , i will not go again here .

over priced , rooms are very tight specially bathroom is very very small , shower area and shower both are worst . everything is crazy expensive , food was ok ok .its only good for convention , i will not go again here .

The activities happening on the ground and the pool

The room were very generic for that price point. Decor and carpeting old. And u had to pay for the activities happening in the hotel. The staff was not available or non communicative.

The property

Horrible service, manager couldn¿t talk to us bc was busy. Spent hours talking to front desk to solve their system issues

Valet was very organized and we had one guy go out of his way twice, to search for my daughter¿s stuffy and blanket. Lots to look at and do!

food prices in the resort are higher than at Disney. no places to sit and eat when purchasing your food to go. Food was impossible to order at the pool and online reservation system said all the restaurants were booked up but were empty when we passed

The ambiance!!!!! Beautiful & so impeccable! Kid friendly! The absolute best.

Food is not great!

The pool and atrium.

Parking expense Everything costs extra. $15 to use a ball for the water hoops. Asked for a couple of extra pillows and they were never delivered after multiple requests.

Water park and hotel were awesome. Restaurants were good and hotel was very clean but way to packed

The lines for a drink at the pool were insane. Sat down at the bar to get a drink. After sitting for 20 min was told I had to stand in line. While in line for 40 min watched 4 different groups of 2 and 3 walk up to the bar and get served

It was the only hotel available, and I paid nearly $--- for only eight hours stay. Having paid this exorbitant amount, I was astounded that breakfast was not even included!!What a rip off!

Location View of water park area Beauty of atrium

I had noticed two bobby pins on the floor the day that we arrived. We were there for 3 nights, and despite housekeeping being in the room each day bobby pins were still there Shocked you don¿t have a microwave