Holiday Inn Resort Mazatlan By IHG

Large suite with separate living room - toiletries were branded and decent quality

Location

Extremely loud,the tambora till midnight it was a nightmare, we can not handle it, we can not be at the beach,or the pool area not even in the room because the bands paying very loudly with speakers not during the day or night, we really hate the hotel.

Wonderful view, extremely friendly and accommodating staff, very tasty room service meals.

The staff were friendly and accommodating! Rooms clean and beds and pillows very comfortable.

No we were happy with everything!

Location and staff are great!! Rooms are comfy all facing the beach!

Elevators get full at times making for some wait times. Pool didn¿t have enough towels

Free internet, free parking comfortable rooms, nice sea view, very friendly staff.

Not pet friendly

Service can be a little slow by the pool, and the food isn¿t that great but other than that everything about this place is great! I have stayed at 7 different hotels in Mazatlan and this is my personal favorite.

The food is not great. But I don¿t come to Mazatlan to eat hotel food

Location. Clean room. Helpful staff

The location and the beds are wonderful, the swimming pool is also great

The rooms are not cleaned everyday un less you tell them . The sheets needs to be changed often

Excellent location with every unit facing the ocean. Hector at the front desk was beyond helpful! The beds were perfect. An added bonus was the Starbucks kiosk.

The bands playing in front of the hotel were so loud even from the 11th floor with the doors shut, an afternoon nap was not possible.

very new, friendly staff and gorgeous room. the beach was never crowded and so beautiful.

gym AC wasn' working

The front desk staff were helpful. The bell hop didn't have change for a 10 at 4 o clock in the afternoon and my waiter in the restaurant tried to keep $20 for a tip on a $10 meal.

Other staff members not so much, because I was American they hoped they could play stupid. The bell hop that showed me to my room acted helpful but when I tried too tip him the smallest I had was a 10 dollar bill and he said he didn't have change, REALLY,

Location was great , staff were helpful, and everything was clean. Everything seemed to be up to date.

This has nothing to do with the hotel but the music outside was ridiculously loud. I too was there for a good time but once I was in my room I wish I could have had more quite to rest . Outside , the construction is taking over.

It was hard to find a parking spot when we arrived. There is a lot of road construction in that area. But the staff was very helpful.

The location was great! Right on Gaviotas close to everything and on the beach!

The elevators were always busy and crowded. The parking is very limited and if you go out in the evening. Be prepared to park off site. The bathroom light on the mirror was not working. Definitely needs some maintenance

Accessible to all the local restaurants and close to the Malecón. Easy check in process and extremely friendly cleaning staff.

There were mariachi bands on the beach that would play until 10:30 pm. Because of this, it was impossible to relax and enjoy the view from the balcony.

The hotel is built close enough to the ocean that it prevents the roaming mariachi bands from parking in front of your hotel and playing music all day long. They now boast tubas and drums and stay for hours. It's Mexico so there is nothing you can do

The elevators were on the small side and a little slow

On the beach, great views!

This is a new hotel. Some damage to rooms already & maintenance could be better

Room

Rooftop bar's food.