Four Points by Sheraton Offenbach Plaza

Quiet surrounding. Close to center. Very friendly staff

The Personell was really friendly and during the breakfast there was a variety of food. The room had TV, bed was comfortable and included basic things.

The room, when we entered, was a bit cold, but you can change it quite quickly as the radiator was working properly. Also the room felt a bit outdated and bathroom at the beginning had a weird smell.

Excellent quality of rooms and amenitites. Well laid out pleace and very clean. Exteremly courteous staff helping in each and every possible way, esp. when some services were falling short, making up for the gaps.

There was no instructions (at least in Eng) to ask for cleaning of the room. But the lady did come to ask for cleaning a couple of days and I said yes, she said later. Somehow the room never got cleaned up.Breakfast could have been more suiting with veg options.

Excellent quality of rooms and amenitites. Well laid out pleace and very clean. Exteremly courteous staff helping in each and every possible way, esp. when some services were falling short, making up for the gaps.

There was no instructions (at least in Eng) to ask for cleaning of the room. But the lady did come to ask for cleaning a couple of days and I said yes, she said later. Somehow the room never got cleaned up.Breakfast could have been more suiting with veg options.

The staff

The overall cleanliness of the room itself insufficient amenities,door jamming, no coffee, no coffee machine. Trash piling up at the entrance of the building to the room. Parking is a little difficult, but not impossible. And misinformation on king sized rooms, when I got a a small room with a queen bed.

Bad

I was double-charged for my stay and the hotel has still not refunded the duplicate payment. Customer service is essentially non-existent, multiple calls and emails have gone unanswered. Extremely disappointing experience.

given secure free parking lovely rooms,great surroundings

bit too far to find from reception

Fair

Not a 4 star hotel. No safe in my room or coffee facilities. 5 days stay.Seeming to be shortage of reception staff and it was difficult getting a room key.

Nice breakfast; lobby was spacious

The lack of information given to us regarding parking and how to navigate between the two buildings. Having to go outside without lights on to get to lobby from parking garage was uncomfortable. It would have been nice to have the smokers stand somewhere else besides the front door-there was certainly plenty of room. Our room had no lockbox/safe(looks like it was removed), 1 drinking glass in bathroom, floor was dirty (old rice kernels). A room rate of over $200 should have higher standards. Location wasn’t great with regard to restaurants (parking in Offenbach is difficult to find): there was a Mediterranean restaurant next door and a pastry shop down the street. Didn’t try public transportation in the area.

Super charming accommodation in a quiet, tidy surroundings. The room was well equipped, clean, and spacious. Several public transportation options are available nearby.

The door to the next room was locked, but unfortunately it didn't block out sound very well, so we could hear everything from the next room. We could also hear the draft when they aired out the next room.

Cleanliness, comfort, and calm

Could have toothpaste and a toothbrush but just a suggestion

The room was very spacious, clean and quiet. Comfortable beds. Free parking on the street nearby.

The room and bathroom were spacious and clean on arrival

Our stay at this hotel was disappointing due to a few key issues. Upon check-in, we were sent to a separate annex building. I got lost and returned to the reception for clarification, but the lad was visibly annoyed and provided directions in a bit rude manner. This was an unprofessional and unwelcome start to our stay.A second issue was with the lack of housekeeping. We requested our room be cleaned leaving the sign on the door at 9 AM on the second day, but housekeeping ignored our request. We returned in the evening to find the room in the exact same condition we had left it in that morning.Finally, the room lacked basic amenities we've come to expect from hotels. The bedside lamp was broken, and the mini-fridge was old and barely functional. Essentials like a kettle, instant coffee, tea, complimentary water, and basic cutlery like spoon were not provided, forcing us to buy them ourselves from a nearby supermarket.

Parking garage and nice building, grocery store next to hotel was great

Very poor Wi-Fi connection. They only cleaned the room when you notified it at the reception, they don’t do it automatically. In restaurant I did not like the tables in comparison with the chairs, chairs to big for the small tables. Breakfast was okay

The historical context

I have booked asking for a double bed and prepared upfront. Only on the arrival I was given a twin room, but nothing was notified to me through messages. After complaining they tried to allocate me in a different room but located on a different building from the reception. The room doesn’t get cleaned unless requested, which I didn’t know about it, as generally you have this service every day on other hotel. Room doesn’t come with things such small fridge or kettle, which are generally very common. I’m

Bathroom/shower were good.

Room was freezing cold. Thermostat broken. Heating was not on at all (other guests told us the same thing).Requested a room with 2 single beds and was given a double with 2 single duvets. Only 1 pillow. No kettle or tea/coffee facilities in the room, when we requested at reception the restaurant area was closed so we couldn’t even use that. Bar area didn’t offer hot drinks either (after 10pm).Bedding was stained, worn and very old looking.Was very happy to check out. Would not want to stay there again - very disappointed.

Room is big and clean. Parking.

Not have soap . The pillow is small.Not have AC

amazing breakfest - fresh crunch bread, and high quality sausages, fruit juices, salmon - plenty of options. staff very friendly, even in the middle of night when we have checked-in, they had a lot of patience to explain route to our room step-by-step (this is a few buildings hotel complex). There is also a very, very spacious sauna. There is also a restaurant next to the hotel - I highly recommend the dessert cakes that they offer there - they are just perfect.

Showers at the sauna floor have really small water pressure to cool down effeciently. I wish there would be a better cooling options, like a bucket with a cold water at the balcony outside or showers with a higher cold water pressure.

The surrounding areas were nice and close to restaurants and a supermarket

The staff were very unfriendly. They didn’t clean the room and didn’t replace bed linen and towels everyday. The housekeeper walked into the bathroom and replaced the towels while I was taking in the bathroom and stepped into the shower with her dirty shoes. Unacceptable behaviour. Since when does a housekeeper come into your room while you are busy in it??? Is this normal for this hotel. Also replacing towels and emptying the bin does not constitute cleaning a room. They really need to up their cleaning game. The carpets were filthy.

Great, big roomInteresting building

Very difficult to find the parking at night