Rosa Grand Milano - Starhotels Collezione

Great staff and very clean

Excellent location,easy to access anywhere,clean and comfortable rooms ,good breakfast but doesn’t meet all tastes

The room is far from the elevator

Bad

The value for money is extremely poor and does not match the hotel’s pricing or reputation.After more than 20 years of loyalty, long-standing guests are clearly no longer appreciated.After years of operation and significant turnover, the hotel is in urgent need of investment.In the case of a reservation error, a penalty is immediately demanded, with no flexibility or attempt to find a reasonable solution.The staff is unaccommodating, and guests with taller vehicles are sent to a garage in another part of the city, which is unacceptable for a hotel of this category.

Very poor

Our stay at the hotel was a mixed experience. The main issue, and the reason for the low rating, was a serious breach of privacy. Early in the morning, at 8:45, a member of the cleaning staff entered our room without knocking. This is absolutely unacceptable and undermines the basic sense of privacy a hotel guest should be able to rely on. Shortly after, we were disturbed again — first by knocking on the door and then by a call from reception, despite the staff being aware that we were still asleep.Another downside was the lack of regular replenishment of basic bathroom supplies.On a positive note, the hotel manager responded to the complaint promptly and showed genuine interest in resolving the issue, which is essentially the only reason the rating is not lower.The hotel itself is well located, aesthetically pleasing, and breakfast was plentiful. Unfortunately, the breach of privacy is a mistake that is very difficult to overlook and has permanently affected our overall impression of the stay.

The location is Perfect!!!! Very good breakfast

Be careful with voluntary charges at checkout. They charge your account without you realizing it.

Central and the staff were nice

Could be better gluten free options at breakfast

location, staff

crowded breakfast room, poor quality public spaces

Nice location next to Duomo and market.

Small rooms

Right next to the Duomo. Markets and restaurants at your doorstep.

location, breakfast, rooms

parking fee too expensive

Breakfast was good. The Location of the hotel is excellent. Room facillities, cleanliness in the room and the common areas should be improved.

I stayed this hotel 3 teras ago. Cleanliness was much better. At the 1st floor, there was a bad smell until we reach to the room.

Location- very convenient esp if you are shopping.

Front desk service was worst I ever encountered in Europe among four/five stars hotels. Gave me a room facing some dingy courtyard staircase. Other choice was on second floor staring into KFC. It's busy period I get it but the nonchalance from the front desk person was just mood spoiling. Room condition are very average too.

Every think. The room very comfort and clean. The staff very helpful and polite. The location near to the most shopping area near to Duomo etc

Location Breakfast

Rooms smell cigarettes Some of them are very far away from the elevator Room gets cleaned late in the afternoon Shower was leekingOur room was facing a wall:(

It is located just a block away from the Duomo, with clean facilities, friendly staff, and a fairly good breakfast—everything you would normally expect from an average five-star hotel.

A bit pricey compared to others nearby, but worth the money. The terrace was a bit disappointing, as the Duomo was not very visible.

Breakfast, which you do have to pay for to be included as part of the room rate, is very very good. It is consistently impressive. The proximity to shopping and Duomo is almost unparalleled.

This is my second stay and I was disappointed by the room I was given this time. I accepted it however as they allowed me to check in very early. However, the shower drain was not working and my entire bathroom flooded from a single shower on the first night with water extending out into my closet area. As it was middle of the night and I didn’t want strangers in my room at that hour, I mopped it up with all the towers. I let them know the next day, and it was fixed but I am not satisfied with not being offered anything for just how much of a problem it all was. They also didn’t replace the robe I had to use to mop up the bathroom which is disappointing.

Everything was perfect except the room temperature, we stayed 2 days but the rooms did not get warm enough during our stay even we asked for support. Anyway, we will come back again..

The location and staff

The tv signal not functioning

In the center near Dumo

My room was faraway from elevators

The location perfect . The staff was very helpful

The bathrooms in the bath ent was not clean at all