DoubleTree by Hilton Wilkes-Barre

The room was so clean and all fresh. The staff was so accommodating. There was such nice outdoor grounds with a gazebo and even a playground for kids (all which wasn't even in the pictures).

Staff was friendly and helpful. Cleanliness inside the hotel

We spent extra for a suite but was disappointed. The "living room" area was sparsely furnished & poorly lit. The microwave was in the bedroom, not near the refrigerator or keurig or anywhere in the living room. The parking lot needs to be resurfaced

The hot tub and the mirror in the bathroom.

The construction everywhere you went including inside the restaurant was unpleasant. The staff was nice but not super knowledgeable about the area. No shuttle to surrounding areas. The newly renovated room (710) has a lot of flaws.

All staff were kind to my maniac off his meds bipolar boyfriend who kept them from their jobs. Love the pool, spa was pretty chilly but I understand part is coming to fix.

Food wasn't the greatest and didn't have all ingredients for what I wanted.

The front desk staff was extremely friendly, genuine, and helpful. She was one of the best front desk staff I've met. She helped sign me up for the IHG awards and benefits it included was breakfast.

I prefer a soft mattress, it might be time to replace the mattresses

Great customer service

Mattress was not good need to be replaced. Got back pain

Location - close to highway

First room smelled like chemicals, got moved to a different room - tried turning the heat on but the fire alarm went off. Since it was cold, it led to flying ladybugs appearing.

Front desk and upper management tried to do their jobs.

Yes, cleaning staff are extremely loud, they yell about what people do in the beds and use their own key to come in if you don't run to the door fast enough. They make sure nobody sleeps past 9am. I went there only to sleep.

Safety, privacy, clean air, cleanliness of the hotel, late check out,very courteous staff.

Cleanliness, privacy, only a little bit of weed in the air.

The eggs weren't real.

Very nice clean room. Comfortable bed. Great location. Friendly and Very attentive staff.

Water Pressure in Shower and Sink could be stronger. Temperature hotter

Decent price but did not include breakfast and it was horribly dirty.

How horrible it was dirty. Stains all over, yelling in halls and a horrible amount of pot smoke smell through our hall.

No mini fridge or microwave in the room. Had to upgrade to a suite for an additional charge. No extra pillows or blankets in the suite. Only 2 towels, 2 washcloths. So, I assume if we had 4 people we would have been charged more.? Not worth the money.

Staff

Thgey have removed most of the mini fridges and microwaves. Only 2 ice machines ( Good luck finding what floor they are on!)

Nice size rooms, comfortable beds and very large heated indoor pool.

Would be great if the restaurant was open all day.

Location

Jacuzzi next to pool doesn?t have hot water. Hotel management knows about it as boiler is being broken for months as other people stated. Also there is heavy cigarette smell on hallways and pet hair in room.

Huge spacious clean room with very comfortable beds, pillows & blanket! Great toiletries too! Big TV..

Stand offish check in girl & room key didn't work at all even after they reset it a few times. Finally they just gave a new key. Why didn't she just do that in the first place when I asked? Wierd/rude...!?!?

Location and main floor attractiveness.

Room 427 was oddly furnished with what appeared to be mismatched odds and ends of furniture. The non functional fridge was just sitting on the floor exposed. Wallpaper was peeling on one wall. There was no plug for the bathroom sink. Ladybugs everywhere

We love this hotel! Every time I come to Wilkes Barre to visit my son I stay here. The staff is very friendly and accommodating. The hotel is extremely clean. I can¿t say enough wonderful things about this hotel.

Pool, hot tub (it just wasn¿t hot) and sauna area

Breakfast buffet, we had points so we did not have to pay but I would have been disappointed if I paid $15 and that¿s all that was available