Stay Express Inn Hamilton

The staff were very nice and the location was good. TV was good

The picture of the room online did not match what we had. Dark, areas needed repair, old bathroom fixtures. No coffee available in room or office at 7:30am-needed to walk to a nearby café.

Price. Location.

The floor was absolutely filthy! When booking our room, I asked three times if they were positive there was no additional charge for our dog and was assured there wasn't. But when we arrived, the hotel wanted am additional $10.

Friendly, location

Bed and pillows were uncomfortable, needs many updates

Manager had hot fresh coffee every morning. The rooms had large refrigerator, and the microwave was clean & working. The bathrooms need to have a fresh coat of paint. I really liked No Smoking in the rooms. It was a Fair stay for the price.

You should have an option of towels every morning or not. The hair dryer needs fixed.

Our towels were never switched out, and the trash was never emptied. I do not think our room had been touched by the cleaning staff once when we were there.

Well, the room didn't smell bad.

The entire complex was filthy, bathroom floor had not been cleaned in while, I would not take a shower. No working ice machine. Staff were not wearing masks. In one word a dive!

Friendly staff

They lost my reservation Room did not have hot water or heat

The price. They let me check out late. The cleaning crew and manager were very friendly.

The shower head was broken leaving the shower without appropriate pressure. The chain fell off of the toilet handle so I had to flush the toilet by lifting the rubber flapper with my hand.

My overall experience was poor

The room was dirty, had not been vacuumed, toilet was not clean, bedspreads were dirty, lampshade was broken, and overall appearance of room was untidy. We were supplied with only one bath towel for two people and laundry center was down.

Price

Air Conditioning noise was terrible, parking was terrible, no shampoo supplied, towels felt like sandpaper.

Clean, helpful staff, comfortable bed, good tv selection

price

not well ventilated, one towel, one bar of soap, sheets were over starched (made skin sore) no extra blanket, pillows not soft, had a pet room, had to walk 10 rentals down to take them out the out was to a side street?

Wonderful staff

My room had a disconnected smoke alarm

Staff was exceptional. Room was clean and bed was super comfortable. Quiet area.

We have stayed at this Inn in the past because it was the only available. The staff was nice, but they do need a few updates.

Ac unit wasn’t working probably and had a hard time getting the tub to drain after taking a shower.

modest motel showing its age, but room was clean and functional. Good value!

Staff very helpful, friendly and informative.

Rooms have started the update process, but need to finish.

The front desk staff was very courteous and helpful. The room was quiet and very habitable.

The toilet was to close to the ground. I think a larger one would be more comfortable. The bed was a little more firm than I am used to.

No breakfast. Was supposed to have handicapped room. Put me upstairs w/ no elevator. Elec outlets did not work for my CPAP so had to sit in a chair to sleep. Dirty room- filthy. 2nd day transferred us downstairs to a room that the plumbing was plugged up - wouldn’t drain and could not shower. $225 a night for this. I have stayed in hotel rooms for 50 years and this was the worst dive ever. Filthy, filthy, filthy!

Everything could be better for $225 a night. The $44.95 rooms are better than this by far.