The Westin Sacramento Hotel & Marina

I order 2 bed king. They did not honor my reservation. Arrived at 11pm and took over an hour to get a tile away bed. Was the most awful stay ant any hotel . AC unit in room not working.

Staff did not honor my reservation. Had reservation for two beds…there website not accurate or updated with available rooms. They offered a role away bed…at 11pm took them more then 1.5 hours to get it to my room. On top of that ac did not work

Location. Quality. Next to restaurant.

Valet is the best choice.

Hot tub and pool

The $45 parking fee. The $200 hold on my credit card that was not immediately refunded on check out as promised.

I¿ve stayed here many times over the last ten years and always enjoyed it. The staff is excellent and the restaurant serves great food and provides room service.

Balcony facing the river is amazing if it¿s a cold day the restaurant on the property is awesome ¿¿

Parking isn¿t the best

awesome location for our needs, friendly helpful staff

the valet parking is a nightmare process, getting in and out, I don't believe they have sufficient staff working to make this part of the experience worthwhile, especially since it is mandatory at 45 dollars a day. not worth it

In the past, we have stayed at the hotel numerous times as we like the location. We live locally and it has been our favorite hotel for a local escape.

The hotel began charging parking a few years back. For that reason, we do not drive when we stay. After our most recent stay, a $45 charge showed on my card. Hotel said it was for parking. I said we did not drive. They said they disagreed!? Unbelievable

I love the smell and cleanliness of the hotel. Especially the service and valet

I was checked in by a staff who was amazing! So patient&personable. She Made sure my stay was smooth and comfortable! She is such a great asset to the team there and truly wants to deliver a wonderful gust experience. Thank you for your hospitality!

Mandatory valet made it hard for me to access my car when I would have liked to & it made me feel unsafe when I was traveling alone to do so as I was very unfamiliar with the area. I wish we had the option to hold onto on car keys if valet is required.

Friendly staff, nice rooms, convenient restaurant on site.

MANDATORY VALET PARKING Been staying at this hotel for 10+ yrs. A benefit had been free parking. We were very surprised that valet parking is mandatory (Covid restrictions), and $35 is outrageous. Not disclosed at checkin. We will not be back.

Comfort and ambience. Beautiful setting/complex on the River. We¿ll managers grounds and very safe.

The staff was excellent!!! From the manager to front desk and house keeping. You couldn't ask for better. The view was amazing. My wife and I come here once a year she loves this place.

So jerk pulled the fire alarm at 4am. But the staff was apologetic and did the best they could with the situation.

Spacious room and bathroom, comfy bed.

Poor enough room sound-proofing I could hear people bang around until late evening then starting again early morning.

Cleanliness, restaurant and location

Lack of Handicap parking and an almost forced valet.

The room was marvelous. The sheets mattress and pillows made for the best night sleep I have enjoyed in years. Shower and restroom were clean and luxurious.

I found it odd that there was 2 bottles of water on the desk, one was complementary, and the other had a clear note that it was available for $3.00.

Super clean bathroom and bedding. Quiet location and excellent restaurant

House cleaning knocked on door and woke us at 9:00 am to ask what time we would be checking out.

Room was spacious and the beds were very comfortable.

Pool was very dirty the first night. There was not much to do here and the location was ok at best.

The rooms are very spacious and comfortable. Love the location of the river.

Self Parking can be a challenge when the hotel is hosting events. Perhaps they could reduce the overnight Valet rate on those days. The bar service is excellent but the bar food seems to have fallen off in quality a bit since last visit.

Good rooms, Great pool!!

Valet parking for $24 for overnight parking?? Why so much? Parking was crowded due to an event at the hoted and hotel customers had to park far away in the super long parking lot!! Not convienent at all! Breakfast offered with some but not all bookings

Large rooms, large bathrooms, great beds , clean and modern. Great restaurant next door.