Holiday Inn South Kingstown-Newport Area By IHG

Customer service, pool

Just the light out in our room

Pool

Cleaning staff entered our room during stay despite "do not disturb" sign on door & tried to steal my daughter's jewelry. We came back to room while they were still there & caught them in the act - jewelry in her pocket. Manager informed & did not care.

Pool

Elevator far from lobby. Cleaners ignored do not disturb sign, entered room & attempted to steal jewelry (when I came back to room & caught her in the act, it was in her pocket). Manager defensive, tried to make excuses, treated me like I was the problem.

Location

Everything else Cleanliness costumer service overall appearance

Very centralized location for my needs- daughter's orientation at University of Rhode Island

Gym area too small- stairwell reeked of stale cigarette smoke

Cleanliness

Hot breakfast was not hot and for the price u had to pay for the breakfast it was not worth it.

Meh. For the price I would have expected more. This felt mid/average but not worth $--- for a single night and a decent hot breakfast should have been included at this price point.

I feel the price was just jacked up to take advantage of the weekend. I was nearly priced out tbh but I had to travel. The hospitality industry has just gotten greedy and decreased the value of services.

The hotel was clean, the beds were comfortable and the front desk was awesome. She was very friendly, helpful, and professional.

Good location and price

My room flooded and didn¿t get any money back

Close to URI

Gave us disabled room w/ no tub , small shower w/ seat . C¿Mon now. Next to elevator, ice machine and laundry . Really

Comfortable bed.¿¿

The place was pretty old and we were a little uneasy when reading reviews and from first sight upon arrival, however, the room was clean and the beds were comfortable. Noisy from people/traffic. Towels VERY worn.

stains running down all the walls car broken into no cameras or help from staff

Convenient location. Nice facilities, professional staff.

Crowded hotel - many rooms are for students in temporary housing (URI is nearby). Can be noisy late at night.

Location, cleanness, pet friendly, beds with marked pillows (firm/soft)..great place to stay while visiting Newport

The pool very clean comfortable beds and very close to Newport!

Just that the elevator is so far from the front desk!

Kyla, the front desk clerk was wonderful: friendly, helpful, diligent.

Location

System issues delayed check in (which was ok).. as we¿re in the room getting ready another man walks into our room using his room key. He was given the same room. When we got back from a very late night we got to the room and our keys did not work.

Nice and friendly staff

My room 310 bath tub was flooded the water wasn¿t going down

Clean, comfortable, quiet room. Excellent staff and check in process. Great breakfast with many choices.

The staff were fantastic and friendly. The restaurant was great and I didn¿t need to leave.

The handicapped shower needs to be updated