Hotel Indigo BIRMINGHAM FIVE POINTS S - UAB By IHG

Location and decor.

One of two elevators was out of service.

The front desk attendant when I checked in was great, as were the valet team.

The location is mediocre(drag racing down the street all night). The room was full of maintenance issues. Someone succeeded in opening my locked door - only to get stopped by the latch and my yells. I called the desk and they did nothing.

Good size room, free cold water bottles

The room had Maintence issues (bad caulking in the shower, shower door very hard to operate, there is no mini frig, no microwave, no coffee cup replacement the next day. Vehicles part out front with load music playing for hours even past 10:00pm. And more

The staff were friendly and helpful.

Parking deck behind it is a public lot and sketchy.

There were no towels in the room, and staff only had one set, which they never replaced despite promising to. My girlfriend and I had to share. The elevators also weren’t working properly.

The people that work there

The air conditioner was never cool enough and the parking was bad, too much per day

What I appreciated most about the hotel was the dedication of the staff, who, despite limited resources, went above and beyond to ensure a pleasant experience for their guests.

Worst stay ever. Please contact me, as the system doesn't allow me to enter my full complaint.

They lied and said I had a dog in my room and changed me a pet fee

The staff there is great! They are also very helpful with useful information.

My air went out in the middle of the night. The front desk receptionist did offer me another room. It was too late to change room for me. The next day the air was working fine.

Close to several places to eat with a wide variety of meals.

Parking garage the hotel suggests using has human waste in it along with the stairwell. Hotel room floor sounds sticky when walking on it. The shower fixtures would fall off and the shower would leak into the floor.

The room was pretty and comfortable. The fitness room was modern and well kept.

There was not a coffee maker in the room as listed in the amenities. There was only valet parked I was informed when I checked in, contrary to the listing for the room. There was no couch in the room as pictured on the listing.

Disturbing Stains in the room, the bathroom shower lever broke when turning on, no toilet paper, we got there to the front desk agent asleep and it took 3+ times to get her to wake up. Elevator kept getting stuck. White substance all over bench

The location.

The room temperature was controlled by the front desk and I requested it to be cooler twice. Never happened.

Hotel employee at the service during check in was an absolute delight. He was the best part of our stay ..

Definitely needs some repairs , roof leak near entrance, ceiling damage in the bar area,

Location, breakfast

Check in staff was overwhelmed and not very accommodating, the other staff throughout were fine. The bathroom shower was not very clean and the rooms walls need attention as they are dirty. We were able to stay and enjoy out trip but it is not a 4 star

Location

The bathroom door almost fell on me, the bathroom shower drain cover came off while I was in the shower and scratched my foot, the bed sheet had dirt andd hair on them. On the day I was leaving I told the hotel assistant that checked me out.

The location was central

Hotel was in bad shape, floors all cut up, bathroom wasnt clean and the elevator went out at 7pm and didnt come back on ( i left at 7am)

Comfortable bed

Smoke alarm had been tampered with, stains on lights, rude staff, elevator problems

Absolutely nothing. I do not see how they would say this is a 4 star hotel because it?s far from that.

We tried two different rooms on different floors and same issue. When we did our room check it was, hair in beds, rush all in showers and the smell of mold. Also it was a mass shooting not too long ago in the parking lot of the hotel.

The front desk staff was very nice

the bartender she was too busy talking and on her phone to even see if I wanted anything to eat or drink.