Arizona Biltmore, LXR Hotels & Resorts

Enjoyed the hotel's art and history. Food was excellent.

Multiple mix-ups with front desk staff

Very clean, beautiful property. Staff were nice, friendly and helpful.

The bed and pillows were really uncomfortable. We could not get but a few hours sleep over the 3 nights we stayed. Also, the adults only pool was way too small and only a limited amount of chairs that were not reserved.

Upon exploring the property & getting info from a pool employee, I was horribly reprimanded by another pool attendant because I didn't have on a wrist band. This set the unfortunate tone of my stay. Just because of this incident, I won't be back.

The grounds are terrific....

Renata Restaurant.....food is great....price fixed menu....is "not fixed price" 1 dollar less than purchasing a la carte.....sea bass is priced 26 dollars more on price fixed menu than regular...... I just thought having a trick menu is beneath the resort

Poor customer service. Room was not what I had paid for. Employees were rude and uninformative. Had to search things out for self and should not have had to at a resort.

Room was excellent, pools were excellent

Servicing of room and in restaurants was good, not great as expected for a five star hotel

Quiet rooms. Large gym. Unique design.

Property was beautifully landscaped and easy to get around. Front desk staff very helpful.

Food was mediocre and overpriced at MacArthurs. Shrimp undercooked. $7 for a Diet Coke ? Really?? And never even came by to refill!

The rooms were remodeled and clean beds extremely comfortable . Staff were all extremely nice and happy to work there.

The music at the pool outside my room you could hear so couldn?t sleep in, no late check out. Huge hotel fee but didn?t use any of the services.

The grounds were well manicured. The pools were clean, lively but very serene!

Adult pool was great and service was quick! Great food and drink options.

The staff were so friendly, and the property is beautiful take some time for a history tour. It is not as large as it looks so it was easy to get anywhere we wanted to go. Pools were ample and not over crowded. The spa setting was incredible too.

Drinks were very expensive ($20+ each)

Amazing experience. The grounds were beautiful. The staff was 5 star

Trying to find the rooms the first day or so. The grounds are big and self parking is quite a distance away from the main lobby.

It's a short ride from the airport and nearby shopping, hiking, and located within a beautiful safe neighborhood. The room was great, the sprawl and multiple pools is nice you never feel crowded. The glassware in the room was a nice touch. We will return.

The restaurants and the Sol Sunday session

Wish there was easier access from our rooms,( we stayed in the pool villas) to the pool....like a gate from room patio to the pools.... It seemed a little silly I thought to have to walk out your front door around the sidewalk to get to the pool&hottub.

Loved the pool, property and restaurants.

Architecture, Room and Pools. Restaurant Staff. Room Service Staff.

Staff

Parking is horrid. At least offer your guests a shuttle ride to the parking garage that is located very far away especially when it¿s 120+ degrees outside every single day. To add to the first point lacking restaurants and food options.

Room was nice, clean and updated. Room and lobby were close to 5 star, everything else was 4 star, at best.

The lot closest to the entrance is for valet only, despite it being nearly empty. The self-parking lot is on the edge of the huge property. VERY Long, HOT walk outside to check in. No offer by staff to provide golf-cart shuttle or allow use of valet lot.

Great place! Very clean and customer service oriented. They are constantly trying to please and make sure their guests are comfortable.

The hotel itself was great. I felt that the drinks at their restaurant Renata¿s were a bit over-priced but service makes up for it I suppose.