Alila Mayakoba by Hyatt

Tranquil escape with super friendly staff, clean accommodations, and great food/beverage.

Restaurant options for dinner were a bit limited.

The staff is trained with the utmost respect and care for all guests. I am blown away by the hospitality. All the restaurants were delicious and catered to my very specific dietary restrictions! The beach was to die for- beach beds!!!

A lot of kids running around, but that’s because it’s a family friendly hotel! Walls are thin so if you don’t get top floor sometimes you can hear running above you. We ended up changing rooms to a more quiet section and they were super understandin

The beach access and lounge area was beautiful. I loved that they took the time and effort to clean up the seaweed from the shore.

I did not like how far the parking lot was from the hotel rooms. We had to take a golf cart every time we went out, but there was always someone willing and ready to take us to our vehicle.

Fantastic resort. All extras including food are a bit pricy especially the breakfast buffet. Overall a great place to chillax at and do take the short min laguna tour.

I enjoyed the staff and fast service ... the hotel is secluded but there was cabs on site .. I also enjoyed the welcome drink!

The food was expensive... like $12 for two tacos

Stunning hotel, room and landscape design coupled with the organic elements of the lagoon and ocean were simply magnificent. The staff was uniformly gracious, kind and attententive.

Although I *absolutely* loved the luxurious, exclusive nature of the Andaz, food, drink and spa costs were incredibly high and it felt a bit opportunistic as opposed to opulent. The spa / massage was especially expensive for what was delivered.

Wasn't clean and bugs were in the room.

Service was exceptional.

The hotel itself was everything and more! True 5 star hotel in my eyes - already planning my trip back!

Private location and clean rooms. Staff very friendly.

Breakfast restaurant was kind of small for the amount of people. Buffet options was limited. I went there so I can play golf with my friends but the hotel price seems too high for me.

Place is very nice, rooms are great,

Got issues with reservation, hat to spend time clearing that and also got double charge and extra charge ... stuff from reservation and host were very dificult to work with, i felt like it was my fault what happen

We paid for an upgrade to beachfront studio and then beachfront king room, both beautiful rooms and it made our trip to wake up to the sunset and listen to the waves, being close to the beach and the hotel facilities there. The free bikes were great to get around the hotel. Nice that you can freely use facilities and go between all hotels in the complex (incl Rosewood, Fairmont and Banyan Tree). We felt Andaz had the best beachfront facilities, though.

There is a lagoon part and a beach part of the hotel and they are very far, so a bit of a project to move around, but there is golf cart service and free bikes. We were not overwhelmed by the restaurants. All staff were nice except in Tinto de pulpo where the service would vary a lot from nice to borderline rude, and breakfast caused some issues with our billing as we are asked to sign for the cost even if it is included, but we checked the bill at check out and three errors (out of four days) were immediately corrected at a 200USD difference by the always very nice reception staff. Generally we felt F&B was immensely overpriced for the quality and service.

Enjoyable and relaxing!

The price was several times the usual since it was the holiday season and was last minute… I would’ve paid fraction. Of that price if we made plans earlier.

Loved the rainforest and the bicycles.

The hot tubs and pools were only turned on one of the nights. The resort isn’t a true all inclusive as everyone chases you around with bills to sign and 20% service charge reminders.

Food, beach, staff

everything was very expensive for Additional Activities

- Location and the hotel ground. Mayakoba is beautiful - Size of the suite. 1200 sq ft. Large living room and large bedroom. Very nice layout and one of the best suites I have stayed in - Casa Amate is one of the best restaurants I have been to in Mexico. Latin American fine dining. - We liked the boat ride. Although Banyan tree does offer a very romantic private boat ride with dinner served that is better but not at Andaz- Staff are friendly

- The service was soooo slow. I asked for some water at the pool, didn't get anything after 45 mins. The problem is there is not easy option for self-service either. There is not a bar on the beach or the pool. So in a few days we hung out, we just waited and waited and waited for water.....There were not even many people around. The staff are friendly but I just don't understand how it could be this slow.- The vibe.. It feels like somewhere you come to escape from the world to work on a novel. It might be a plus for someone but it is not as vibrant.

The property was spotless and incredibly gorgeous. The staff was very friendly and accommodating. It was not crowded at all, and the weather was perfect.

It was very difficult to find the kid sized blue bikes. My tall-for-her-age 9 year old was just a few inches too short for the adult bikes, and there are no helmets. We were able to locate a kid bike 3 of the 7 days we were there, but would have ridden more if there were more of them, it seems they only had a few.

Everything. The rooms, the service, the grounds, the bicycle rides to other hotels, the restaurants. We took the bikes through nature trail everyday, visited the cenote then had a drink in a different hotel and came back to swim on th beach. We never had to wait for a cart and it was during Easter

If there is one thing that I can say that would the prices in the restaurants. I find them to be a little overpriced.

Good beach.

I asked concierge 5 days before we came here to advise where to make reservations for my wife’s birthday and my anniversary. No answer… and then, no reservations. No apologies. 0 interest. Concierge is the worst. They didn’t make the reservations I requested for the following days. they were never available and they didn’t plan my return trip to the airport—had to take a cab. I had to go dine at other hotels because food here was greasy and basic… not even a good pasta dish. They say kids eat free, but the only real food for them is salmon so my baby ate overcooked and burned salmon with overcooked rice for 4 days.

Very good, but complex process if you are with AI - billing, waiting for bills. I do understand for tipping the staff , but this can be done in more effective way.

Not enough smoking places . I do understand sustainability, and smoking free environment, but presume there are guests who came to relax - so preparing for them nice smoking place ( seating, light, etc ..) believe to minimum for hotel of this rating.