Enjoy Chiloé

It was comfortable and conveniently located

The decor, the restaurant

Nice view from the small window in my room, or from the restaurant.

It’s dark, the room was small. The bathroom didn’t have an exhaust.Not a cover parking for our motorcycles.

Spa is very good... nice pools and outdoor wooden tubs.

No HVAC (in rooms and common areas), breakfast saloon was freezing cold.

I'm never coming back, my stay was horrible.

First of all, the stay was horrible. Oh, we didn't have parking at night because the people who use the casino took up all the parking spaces. Our first day, we went to breakfast at 10 a.m. and there were only a few grapes, some orange slices, which was fruit, and I had to wait half an hour to eat and order some eggs. Then the problem arose at the spa because we wanted to relax. It was full of screaming children, splashing, and using the sauna, I couldn't relax, so I couldn't use the spa during my entire stay.

Very comfy, clean, elegant, spacious! It has a very nice spa with all you need to relax and treat yourself to a wonderful experience.

Everything was great. I would only suggest starting breakfast at 7 for those who are traveling for work purposes and need to begin the day very early. Nothing very different to the 7:30 starting time you have today.

Excellent location, beautiful views, and the staff was friendly and efficient.

Spa Facilities were great. Parking was free, restaurant food was nice and felt safe. Very relaxing, will go back again as one of the nices hotels in town

Its a bit far from town, but if you have a car is not a problem, plus you are close to the popular houses with all the good restaurants.I previously read other people reviews about maintansnce. I think this hotel can do with hiring a dyi to touch up things but it didnt bother me, however, the comments in this area are true.All staff was very fruendly apart of reception who look a bit miserable

Great view of the bay.

Noisy customers at night. Sound travels in concrete hallways.

Great location and beautiful views.

The hotel needs several repairs, it’s not well maintained. Everything is very dark and cold. The room wasn’t properly cleanded. The maid came to our room at 2:30 PM, even though I had requested the cleaning service personally at the front desk when we left the hotel early in the morning. At breakfast the table isn’t set snd there’s never anyone around to assist you. Same thing at the pool. It seems like they are understaffed.

The rooms are clean, spacious and very comfortable. They also have an amazing view to the fiords. The personnel are very kind and helpful. They did accommodate all our requests. The breakfast was delicious and they had a lot of options to choose from. The spa and pool facilities are a great alternative to have a relaxing afternoon. There’s a bus stop nearby that connects with the city centre, from where you can take buses to get to anywhere in the island.

The rooms get a bit hot on sunny days and the air conditioning is not very good. Given what they charge I’d have expected free entrance to the casino that is on the same facility, but that is not provided. The Mediterran restaurant is expensive for the dishes they serve, which were not as tasty.

-Not a five star hotel-Feel like they want to charge you for everything e.g usd 3 for a mandatory bathing cap or usd 5 usd for a bottle of water. -Incompetent staff at night, very difficult and slow check in. - Property needs maintenance

Location, view, room size, the king size bed, all very nice.

Our room, a presidential suite was excellent, a stunning view, but lacked basic amenities, such as a coffee machine or an electric kettle. Furniture and and curtains looked tired. Lobby and general hotel facilities need an update, maybe a bit more focuse on guest experience than milking financial results of the operation…“The Cevicheria” restaurant needs a visit from a senior chef to put it up to standard. We had ceviches for two weeks frim the Atacama to Chiloé, and though the serving was large, it was by far the poorest ceviche we had in Chile…

Spacious room with a lovely view

It’s quite far from the town

The apartment was very comfortable and spacious. Great view

The location

The location was very goodThe spa was amazing. Las tinajas was the best

They do not use the dining room for lunch/dinner. Just for breakfast.Also I missed a good bar to have coctails

Nice apartment rooms with a kitchenette that makes it easier to travel with kids, nice swimming pool to be used with children, the staff is friendly and gave us a good advice what to visit in towns around

The termoglass (?) window in the room wasn't sealed, the wind was entering the room and maintenance staff had to come to seal it, yet the wind was coming through the holes in the wall made for air conditioner. We had to put an extra blanket over it (!) to be able to sleep with not so much cold air coming from the wall.Also you are explicitly obliged not to take away anything from a buffet breakfast (I can't explain to my baby that she can't take away a muffin if she doesn't have any breakfast ontime)

The worst attitude of the staff. At the reception they humiliate, they don’t offer a late check-out. In the presence of other guests, they say leave now. Can't find a compromise. I advise sometimes to look in Google who your visitors are.

maintenance could be improved. we had to change rooms due to problems with the air conditioning

Amazing views from the 4th floor rooms. Scandinavian design. The free spa is top notch.

it isn’t super central but otherwise it was great.

View and breakfast was great

room service and in general the service was really slow and arrived late.