Holiday Inn Express Bloomington West By IHG

Easy check in.

Hot tub was out of service. That is why we selected tht hotel.

location, location, location

The breakfast was not very good. The hotel is listed as a 4 star online, but once reserved, it changes to a 2 star.

There were no sheets for the pull out bed, the body wash was empty, the bed was very hard, the AC unit temp was off, the pool had so much chlorine it made your eyes water just walking into the room and gave my son a rash, no hand soap at breakfast, etc.

I had seen a lot of nasty reviews about this hotel. Maybe it was that day once upon a time. it was clean. No funky smells. We were treated terrific and really enjoyed our stay. it ranks up there with most HI expresses.

Location

I was hopeful previous reviews were exaggerated but this was definitely the worst Holiday Inn Express we have stayed at. The bad smell entering the room was the first clue. The bathroom door would not close. No soap/shampoo for shower. Old unkempt bldg

Pet friendly and convenient location

Beds were hard and uncomfortable. Hallway smelled like marijuana. We ended up barely sleeping for a few hours and then left the hotel due to not being able to sleep.

Cleanliness, friendliness and customer service of the employees

There was no blanket or pillows for pull out sofa bed in room. I was able to get some from front desk

Not a damn thing

Thermostat didn¿t work No breakfast because the baseball team ate it all Torn blankets Stinky room Window duct taped Curtain broke Way too much money for this holiday inn with the shape it¿s in Stay at the Fairfield and pay a little More

Location and room size

Pool and hot tub was down for maintenance the entire time of my stay

Hotel was in a great location. Walmart is literally right across the street. Breakfast was good and the staff was great

The bathroom fan needed to be dusted off. And the elevator needed to be oiled. Overall experience was great and would stay here again

Nice staff - friendly and helpful. Good breakfast. Nice layout to the room. Our room could've used some TLC/repairs. Still, a nice place overall, and a good stay.

Some cheeze-its and two empty water bottles were on the floor in our room when we first walked in. Unfortunately our infant son noticed the cheeze-its first and started to put them in his mouth. The room needs some TLC - broken table and bathroom door

Proximity to everything

The pool and hot tub were closed which is one of the reasons we chose it.

Location

The bathroom tub had red stuff all in it even on the rim so we didn¿t get to bathe. I have no idea what it was.

Amelia at the desk was really great. Excellent personality and sis all she could to accommodate.

While it appeared to be clean enough, the room was tiny and had a very musty smell. The parking garage is a block away and behind the hotel. The wall is made further due to there being no entrance to the hotel on that side of the building.

Good location easy access clean and comfortable

Mattresses needs updating

Location. The bed was comfortable.

The bathtub had a lot of rust stains on it and the steam made places on the wall soft and moldy.

Description said spa bath...but the bath had a non slip pad stuck to the bottom that was pealing and made taking a bath look unappealing.

Staff was very friendly & accommodating.

Pool has a rough bottom and tore up my feet. Wear swim shoes if possible. No hot breakfast due to COVID and no hot tub due to COVID as well.

Cleaning staff were excellent

No hot breakfast. Breakfast items limited. Maintenance looked to be lacking.

Great customer service

Beds were rock hard Air conditioning units need updated