Kenzi Sidi Maarouf

The hotel was extremely clean and the staff was very competent and friendly especially Loubna. She was patient and professional in providing help.

Yes, I did not like the fact that the management control the room temperature. The AC conditioner was turning on periodically so the room was getting really uncomfortable to stay in.

Only basement parking although it’s difficult to go in and out , needs only clever drivers

I didn’t like it at all .. staff used to enter my room while I’m there , no additional tea bags , no water

Modern hotel on the outskirts of Casablanca, with tram access to the centre of town - saving the drive.

The majority of the rooftop pool / seating area is in the shade. Probably good if you are staying in the heat of the summer. But, in mid October meant I needed a bar stool to get a little sun.

The staff was very nice also good rooms. And facelities

There was a power cut during our stay , and the ac was not cooling and the service was really slow also.

Incompetent and unfriendly staff!

I had a very unpleasant stay at Kenzi Sidi Maarouf. I have never experienced a more incompetent staff at any hotel I have stayed in.At 6:45pm, when I returned to the hotel, I asked at the reception until what time the swimming pool was open. They replied until 7 pm, and there is nothing they could do about it, which was very frustrating. I still wanted to use the pool, even if it was just for 5 minutes. When I got upstaor I asked for a towel. First, they said they would bring me one, but then no one came. After asking again, they replied that there were no towels anymore and that the pool was closing. After asking what I should do now without a towel, they replied I could go and grab one from my room. They didn't care if I was all soaking wet or if I was cold or anything. The simple reply was, those are the rules.I am never visiting this hotel ever again!Advise: Stay at any other hotel in Casablanca. The staff is incompetent and very unfriendly. Customers here are not treated like customers at all!Horrible experience!!!

Staff was friendly and polite.

The property needs maintenance. It’s little old and does not match the photos.

Everything was great, location was perfect, just near the technolopolis. The staff was super nice, and their service was on point. I definitely recommend if you need to stay in casablanca

Very friendly receptionist whom provided us with a beautiful and very spacious room for a very decent price, we enjoyed it although it was just for one night. Close to the aiport, just half an hour drive, therefore very well located. Tram line 1 is opposite of the hotel and brings you directly to the city centre.

Absolutely nothing, thank you Asmaa!

it wasn’t clean, AC wasn’t working, opening the window while closing the curtains quickly blocks cold wind that results in a hot room, and AC wasn’t comfortable

the location of the hotel was very close to the tram station that took us to the old medina and to most the sights we wanted to see. the hotel was modern and very comfortable. Staff was extremely friendly and helpful.

Nothing I can think of. we stayed there three different times throughout our trip to Morocco

ASMAA WAS WONDERFULLY HELPFUL. SHE WENT OUT OF HER WAYTO ACCOMMODATE US . THE LICATION OF THE HOTEL IS CLISE TO THE TRAM. THE ROOM WAS MODERN AND THE BED COMFORTABLE

THE CURTAINS DID NOT CLOSE ALL THE WAY TO KEEP THE LIGHT OUT

room was spacious. Breakfast was ok, plenty of room to sit. Staff were friendly and helpful. Restaurant manager was very kind and helpful. Lobby service was quick.

Some construction was going on in a nearby area, which caused noise. Room was not as clean as I would have liked. No USB port to charge, and they did not have a spare adapter.

Excellent hotel for anyone who does not need to be in the centre of Casablanca. The breakfast was very good. Room slippers are included which is quite convenient and saves baggage.

I just wanted to change the quilt of my bed because it smells bad, after five times negotiation, they finally finish this easy job, i must say what a good service.

NIce, modern hotel. Friendly staff. Clean and spacious room. Nice shower and overall bathroom. Complimentary coffee, tea and a small bottle of water. Good WiFI.

It is a sum of little things. The sink plug was broken. The TV was not offering any channels (I didn't have time to have staff look into it). The rooftop, which was supposed to be very nice, was not accessible because of construction. The food and beverages were expensive for Casablanca. I had lunch once and from the list of 10 or so desserts, they told me they had only 3 available. I ordered tiramisú, and they served it completely frozen... I told the maitre but they charged it to my room anyhow. The staff was in general friendly, but most had a very hard time with English. The staff is realtively inefficient. They are rather unorganized and e.g. my lunch took forever as they took so long to check if I was finished, etc., even if there were many waiters around. Once, staff were entering my room without even knocking at the door and I was in my underware... They need to up the level of professionalism just a bit. The location was in a modern area of Casa, close to the California quarter, but views in front of the hotel were really ugly, withn a huge dilapidated plot.

Clean rooms

Staff and hospitality services. 4 star hotel offering 2 star hotel equivalent service. Late in getting iron, no clue about laundry services. Housekeeping begins very late in the day so you should continue to wait for them to come to hotel and give you any kind of service. No in room dining.

Cleanliness, politeness of house keeping and bar staff impeccable, however reception staff is a different matter. Rude, incompetent and deceitful, I hope higher authorities read this remark

Deceptful staff that give honest workers a bad name

Clean and good sized rooms.

Air conditioning was very weak. Really didn’t do much.

I want to mention that although booking mentions that there is a shuttle bus from the airpot, there actually isn't.Other than that everything was up to the expectations. The breakfast is super diversified, room is super clean and bed truly comfortable. The stuff is very professional and kind, I highly recommand.

The staff were fantastic. Mohamed, Mehdi and Faisal were excellent and very attentive. The spa was lovely and reasonably priced.

Nothing in particular.