The Hollywood Roosevelt

Location is convenient for what I had planned

Room was super small. Felt spooky and haunted. Dark. Felt a bit dirty in the rooms but they’re also just old.

History, location, pool

Can't watch TV comfortably. It's blocked by a bed frame. Dresser and coffee maker needed.

Character, pool, location

Cabana room

No coffee machine no parking

Pool area

Hallway on 9th floor smelled a little like urine and one elevator was out of service

location

elevator out of order rooms too small

History and location

room was really small, corner toilet was cool but hard to use.

Location

Bad room, judgmental staff, broken tv

Location, staff, pool, history, restaurants. Cleaning staff very friendly and helpful.

The elevators at the hotel are insufficient. Frequently, one of the two elevators is out of service; even when both are operational, long waits of two to three elevator trips may occur due to high occupancy levels.

The history and beauty.

I ordered a glass of Can to take up to my room and the bartender brought out a clear Dixie Cup! He said they use every $ glassware and arent allowed to let guests take them to their rooms. Thats insane. Please consider some glasses that can go to room

location

$---+ dollars a day is extremely high.

Everything went very well! No issues! None!

Nice restaurant at pool. I really enjoyed the pianist in the lobby. Guest room is well-appointed. The concierge was super helpful, professional and pleasant.

The guest services rep with the tattoo on her forehead lacked people skills. She's in the wrong industry. Aloof, didn't smile and oddly behaved.

Everything I was expecting and more! Great staff, including bellmen and valet.

Bed was a little uncomfortable for me.

Location, historic building and its look.

Garden level room had a lot of non functioning features (light, safe locking, some insect in bathroom (maybe due to pool proximity?). Price was high for the value. Old and small room with very little light. Adequate Water temperature for shower was difficult to reach. I would sta at Lowe’s over this one anytime and come have a drink here in the spare room but amenities are better in adjacent hotels.

The location was excellent, the pool, gym facilities were nice and everything on the property was clean.

Parking was tricky. I did appreciate the valet option but it is an additional cost. This can certainly add up if you’re staying multiple days.

The hotel is in a fantastic location, and the valet and door staff were courteous, welcoming, and a pleasure to deal with.

This was one of the most disappointing hotel experiences I’ve ever had.I have stayed here before, and while it was far from perfect (I was previously given a dirty room), at least the staff were polite. Unfortunately, this visit showed a serious decline in both standards and service.Despite advertising complimentary tea and coffee, staff tried to charge me $9 for a single tea bag and forced me to argue with them every single day just to access what was supposedly included, even after paying a $37 daily resort fee + tax per night. The hotel’s own written policies and terms and conditions were simply ignored.Instead of acknowledging their mistake, staff consistently treated me like I was the problem. I was made to feel uncomfortable and unwelcome for expecting the hotel to honor what they promised in writing.The pool staff were equally unprofessional and repeatedly shouted at us for having drinks from our own room. The hotel claims “no outside food or drinks,” yet somehow considers their own in-room beverages as “outside.” This makes no sense and was enforced in a rude and aggressive manner.To make matters worse, the lift was not working for a significant portion of our stay, causing major disruption. When these issues were brought to management’s attention, no resolution, apology, or compensation was offered.This place now operates purely as a cash grab, with no concern for guest experience. After spending nearly $2,000, I shouldn’t have to fight for basic amenities while dealing with broken facilities and dismissive staff.I rarely write reviews, which shows just how bad this experience was.For a so-called 4-star hotel, this level of service is embarrassing. Dirty rooms in the past, hostile staff now, misleading policies, constant nickel-and-diming, and zero accountability, this is not luxury, it’s exploitation.I regret giving this hotel a second chance. Save your money and stay elsewhere.

It's a good place to stay if you need to be in Hollywood

Most of the staff is friendly but several of the reception staff are quite rude (not all of them).The bartenders, valets and housekeeping are all nice but front desk is rarely friendly.After checkout, I experienced a security issue with another guest that was on drugs and threatening myself and others. No staff intervened, they seemed to actively support the guy instead of protecting the other guests. After reporting this to the hotel several times, over both phone, email and via Booking, they have never replied nor followed up (also not to Booking). They appear to just be ignoring the emails completely.

Location was really good for our short stay

The day we arrived on Saturday 31st January, it was extremely disappointing to find that we had no access to the lobby floor due to a private event. We were forced to walk around the outside of the hotel to get from the Reception to the Lobby exit.Also, there were continual long waits for the only working elevatorI have stayed here many years ago, and I was returning with another family member for a couple of nights, but the experience we encountered did not give a very good impression unfortunately