Best Western Naples Inn & Suites

Beach shuttle and location.

Beds and pillows could be more comfortable.

The only decent thing about this hotel is how close it is to the beach without being right on the beach. It is a quick 5 min drive to the beach.

Worst hotel ever-1st room was very dirty-dried toothpaste on the bathroom counter, hair in the corners of the bathroom, dirty tub/shower, moldy smell, NO HOT WATER, roaches were out in the middle of the night & neither hot tub worked. Do NOT book here!

The pool and hot tub area with its beautiful water feature and plantings.

location

the floor in my room was so dirty that my feet were brown the 10 minutes I didn't have shoes on. I wetted a towel and walked around to clean the floor myself.

Location, cleanliness, friendly staff

Close to main attractions. Breakfast was terrific ?

Room is outdated but clean

The best was the proximity of the room to the pool. I love the well kept garden. The staff was very friendly and helpful.

Maybe a choice of Halal Turkey sausage for breakfast.

Location was the only good thing

Filthy hotelroom, dirty carpet,bathroom,wet towels, smelled must. Paper thin walls, noisy at night. Not a good place to stay at all. Front desk was not friendly at all.

A great location and outdoor area with two pools is still nice. Friendly staff.

In 4 days we didn't get the sheets changed or room cleaned even once. We got clean towels twice. No coffee, garbage bags or dishwasher detergent replenishment without asking. Kitchen utensils could have been better, mediocre breakfast. Killed 2 roaches.

Arrogant staff memeber. Roaches, mold, and filth.

location and pool garden surrounding pool

BOTH pools broken heater the entire week...too cold to swim!! No compensation for %50 percent of the reason we went there!! And not really cheap!

Patio was great, grounds were very nice

Room was full of roaches, housekeeping refused to service room, pools and hot tubs were freezing cold, management was unresponsive to issues. Carpet was filthy, wallpaper peeling, room should have been listed as non usable until repairs made.

Clean room, hot breakfast, amazing pool and decor. Breakfast lady was very cheerful. first checked in receptionist guy seemed miserable. My keys did not work, i had to walk all way, he would not answer call. Never apologized even said u must misdialed!!

Receptionist guy needs people training.

The room was nice and cleaning staff were friendly

I called the hotel and asked about pool hours the man at the front desk said it was 24hrs so we booked it I arrive and he says it closes at 10 pretty sure it was the same guy I talked to on the phone False advertisement!!!

Pretty good location. Staff was professional..

This was one of the worst hotel rooms I have ever stayed in. Do not stay in Room 236! The carpeting was stained, the curtains have holes, the couch was dirty, the room smelled, the bath tub was dirty and gross. Shocked at the conditions.

The breakfast outside by the pool was a nice touch.

The major issue is that the hotel is very old and it shows. The grounds and staff were great. Could probably just do with some paint and modernizing.

The location, the pools, breakfast and just down the street from the beach

Most ice machines not working

Room service is lacking. Room not clean and needs renovation everywhere. Breakfast area needs more shade. Construction very noisy and starts at 7 in the morning. No information given that is directly opposite the room and also from breakfast area.

Having a kitchen was helpful. Multiple pools.

First room we were given was VERY moist and had black mold all over the walls near ac vent. Second room: ants everywhere and toilet didn¿t flush without opening the tank. It suited my needs, but definitely needs improvement

THIS Place is full of cigarette and marijuana smokers. they claim to be a smoke free property. constant smoke in my room