Gamma Merida El Castellano

Leaking shower enclosure leaving water on the bathroom floor was my only issue...was offered another room but other activities prevented.

Location is perfect, is a two-minutes walk from downtown.

It was noisy at nights, you could hear the noise of a party in the street and was difficult to sleep

Everything was good. The room was spacious and that’s comfortable.

Very noisy due to celebrations in the square every night we were there. Very noisy until after one in the morning.

Great room, terrible services

Staffs did not care about helping me finding private driver to Celestun

Good value. I liked the pool and the room size

The Mayan pub has a live band on Friday, Saturday and Sunday night and they blast music until midnight or later. If you want to go to sleep before 1 am you will have a hard time

Great, comfortable room and bed. The staff was helpful, especially the valets. The free valet parking made this place perfect for us.

I loved the free valet parking and self check in. The location is also perfect - just a short walk from Plaza Grande and other major attractions

Nothing it was great

Great location, bedding, staff, valet parking, AC, and lobby ambiance.

Everything was great.

Great location, nice staff, valet parking included, AC works well, complimentary water and complimentary water bottles. Buffet is very nice.

Pool is nice, though small.

The room was small but nice. The location was good.

The bed was horrible and the pillows were worse. The restaurant was unbelievable expensive for burnt waffle. Who burns a waffle. That takes talent.

Location. Free on-site parking.

Room safe failed and needed to be replaced on two separate occasions, not convenient at all.

Location

I have never ever seen such dishonest and poorly trained staff!!! I saw a charge pending from them on my bank app for over $400 USD!!! Showed them, emailed their accounting, to understand why, they denied it was them!!! They said maybe your bank did it!! From then on they were terrible I stay at A LOT of hotels as I m Genius 3 and I ALWAYS have a great experience but here!!! Until now they deny and the hotel manager refuses to talk to me!! The worst place I have ever been to ever!!

The hotel has a great location. It’s very close to the main attractions. All areas are very clean, but the hotel is a bit dated, however this is even the case of all inclusive 5 stars hotels. The beds are comfy, for a short stay it’s a perfect choice. The guys at the front door very kind and helpful. You have a great view on the whole city from the higher floors.

The staff at the reception quite annoyed. The pool water was ice cold, even on a hot day it was impossible to use it. The breakfast is tasty and you have a big variety, however be aware that it is Mexican type of breakfast and not a typical continental one. I didn’t like that it was not possible to open the window in the room.

Great location. Walking to plaza, restaurants, and cafes etc.

Most of the staff, especially reception, were offhand and unfriendly. A smile now and then would have enhanced our experience. The hotel itself and the facilities were excellent. Lovely peaceful haven after being out all day. We were lucky to access a good price through booking.com

Unfortunately for a lovely serene property in a terrific location, staff overall were chilly and off hand. The facjties were lovely. Nice pool. Chilled water in the foyer, a restaurant we didn't use..... but we felt more like we were an imposition than welcome guests for the 6 days we were there

I really liked how clean and quiet it was. The fitness center was a bonus!

The location is very convenient as the location is in the he downtown, the staff is very nice and supportive. I would especially like to acknowledge the two individuals who assist guests in booking taxis. During our stay there, at the time of check-out, they helped us by carrying our luggage for two blocks to reach the taxi, as the street was blocked due to a people demonstration. Thanks to them, we made it to the bus station on time.

Considering the age of the facilities, the price is high.

Rooms are spacious, location a stone away from Plaza Grande, swimming pool perfect! Highly recommended!

The location is soo convenient!The hotel facilities definitely make the stay easier and relaxing The staff is very helpful

The room’s decorations are a bit oldish so not great but honestly very comfortable.One of the nights we could hear loud rock music even if we were on a high floor. So a bit annoying but then it didn’t last too long. If you are sensitive maybe you can request the room to be on the opposite side (opposite pool side)