Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Quest Highbrook of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property does not accommodate bachelor(ette) or similar parties. A damage deposit of NZD 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that the Check-Out Hours are following : Monday to Friday : 7AM - 8PM Weekends and Public Holidays: 9AM – 5PM Please note that there is a 2% charge when you pay with a Visa or MasterCard credit card. Please note that there is a 3.5% charge when you pay with an American Express credit card. Guests under the age of 18 can only check in with a parent or official guardian. Please note that all rooms offer king-size beds. A limited number of rooms can have the bed split into 2 single beds for an extra charge of AUS 25. This must be arranged at least 24 hours in advance. You can request this in the Special Requests Box at the time of booking, or contact the property using the contact details found on the booking confirmation. Please note that car parking is limited and you must reserve a space in advance. Please contact the property using the contact details found on the booking confirmation. Please note that there are no public transport options to the property during weekends. Guests will need to arrive by car or taxi.