Hilton Vacation Club Eilan Resort & Spa San Antonio

The level of cleanliness

Hotel staff was rude, valet staff was pushy & awkward. The forced charge for the ability to purchase amenities bc it's considered a resort while also not having filled the in-room soap bottles and having an old TV that cannot access Netflix is ridiculous.

Add on "resort fee" of $25/night, mandatory vallet parking at $39/night, might was well upgraded to a better hotel that doesn't nickel and dime you.

Location, amenities, cleanliness

The hotel charges a $39 per day valet fee that is mandatory and a $25 per day resort fee that is mandatory, but they do not offer housekeeping services during the stay, and we were there 3 nights. Very disappointed.

Nice hotel and location

The extra amenity charge was a surprise . The front desk staff at check in and check out were flippant when we asked questions .

Hotel is a pig wrapped in a ribbon. Very beautiful outer layer but peel it and you see Texas shortcuts. Pool surface was poor, water down drinks, heated pool was colder then the outside one, places closed for renovations that no employees seem to know.

How it is managed. You can see they take every shortcut they can that lowers the quality compared to 4 and 5 star luxury resorts.

It is beautiful.

The beds were not as comfortable as expected and they definitely felt smaller than queens. Also, self parking was not an option so you are forced to pay $40 for vallet.

The aesthetics is amazing

What we didn?t like was the time you are able to check in, and the time you have to check out. If you stay 1 day it?s not worth it at all. You are not able to enjoy the amenities unfortunately

I paid a resort fee for WiFi and I had no WiFi. I went to the lobby and no luck getting work done. No housekeeping service while staying at a 4.5 star hotel.

Close to where I needed to go.

Paying a Spa fee when I only slept at hotel... business trip, didn't have time to enjoy facilities. Don't feel u s/b charged a Spa fee when u don't use !

Location

room never got cleaned/service. Walls are thin so you can hear what neighbors are doing. Mini fridge froze everything we put in it. The shower had someone else's hair.

Location

Valet only parking and room size.

The location was right next to Six Flags which was perfect for our weekend plans.

I didn't love that our room was right next to the ice machine. It was really loud.

Location

Room Smelt like fish. However, when addressed with staff I was relocated to a new room.

Nice design.

Small rooms, tiny windows, unfriendly and pretending staff.

Beautiful hotel and clean rooms most the staff was very nice and accommodating.

There was one morning lady that was not super nice and did not honor something the staff the day before had said .

Room was large and clean.

I was not aware that the hotel had turned into timeshares. I was also not expecting valet only. All restaurants also don¿t open until 4pm which is inconvenient if you want lunch. The pool was also dirty and furniture dated.

Cleanliness and location

Valet only parking. We prefer to park our own car.

Location

There’s a nice restaurant that is not open Monday-Wednesday and there is no room service. Also, the 10 am checkout time is ridiculous.

The valets were nice guys.

Everything else. The front desk staff was rude, housekeeping tried to make me leave my room an hour before a 10am checkout. Who has a 10am checkout in a luxury hotel?

I love the cleanliness of this hotel and the smell through out is lovely.

The spa closed early with no warning. The staff at the front desk was not overly friendly, and each room needs a soaking tub.