Candlewood Suites Rowlett - Lake Ray Hubbard by IHG

The bed had a sock in it, so i got moved into another room. This was never updated in the system so in the morning the housekeeping just walked into the room because they didn't know anyone was staying there. The towels in the second room had hair on them

Close to where I needed to be.

It is an older building, rooms have typical too much deodorizer to tray to mask stale smell; that never works.

NOTHING- AWFUL

WHOLE place smelled of pot room smelled moldy AC did not work, dirty place. we left and got a refund. Awful place disgusting

Location.

Cleanliness, Customer service. Kids were running in the hallway all the time. I think they lived there on a monthly basis. It was nothing good. Not what I expected. The swimming pool was nasty.

Front desk rep A/c was great too

Pet smell was bad Cigarette smell on 3rd floor was bad Plumbing fixtures were leaky and corroded

Clean rooms & fun people, great staff and nice facilities

Location

Two people were checked into the same room and a guy walked in the room using a room key. My daughter was stepping out of the shower so I am upset about this. Also the hotel was very dirty. All the sheets had stains & smoke smell and pet smell in room.

The hotel was excellent with good staff

Everything was good but for the second bed which bedspread wasn¿t properly laid the blanket wasn¿t spread out well and has a towel on top it Meanwhile the second bed that I used was perfectly okay

The great location is perfect for my needs and convenient to my living patterns and work

The carpets are in desperate need of cleaning, the pet smell coming from some of the rooms is horrible and I saw at least one dog peeing on the stairs

The regular staff were friendly & cooperative, rooms were spacious & the beds top notch.

The sofa beds had No cushioning left in the seat cushions. The cable was atrocious & no smart t.v.'s..sheets were a issue to get changed, wouldn't give us a blanket & upper management seems overwhelmed & inadequate to the task!

Dog friendly and breakfast is top notch. The rooms are nice and staffing is very good

Room could have used a couple of chairs for the tables

The price was good but the hotel was dated

Had to train King bed room for double bed room to have a clean room.

The staff were great: accommodating, helpful, pleasant.

I have a service dog and wish the hotel had more green space.

The staff was ok as was the breakfast. The room was clean. This hotel was good for us as it was in a good location. Our stay at Comfort Suites Palestine was exceptional.

I loved the view and the convince of everything

The room had mold, and the carpet was stained terrible

Price and location

TV remote and alarm clock needed batteries

NOTHING!!!!!!!

Very,very "dirty","stinky", "dirty broken phones", "dusty." "scuffed walls. "Smashed bug's on the walls/in corners. The ice machine sounded like it was going to blow up!! This hotel has been neglected in more one way's and needs to be fined! Rude Manager

Price location

Yes no ice

Breakfast was decent. Staff was friendly.

The sofa bed was broken and unusable, on top of being disgustingly filthy. There were no towels at all in the room. The pool area is not secured and can be accessed from the outside by anyone. Ice machine is broken too.

My room was dirty, no pillow cases on the pillows, and item from previous guest was still in the room. I ended up leave the hotel.

The front desk lady was absolutely the worse person to hire to represent anything!!