When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorisation by the cardholder must be submitted at the property. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Palazzo Caracciolo Napoli - MGallery by Sofitel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.