Novotel Vines Resort Swan Valley

We personally loved the apartments they were clean spacey and well set up for the families.

The apartments were away from the pool which meant driving as pool in the apartment block was empty, paying so much to stay at the apartments and then having to pay for kids to do mini golf. It was expensive and not alot of bang for buck kind, we got an average apartment with a none working coffee machine or toaster beautiful views and that was it for 500 a night. Price was steep for what you got would not rush back

Rooms were spacious and comfortable

We stored our own water in the room fridge and didn’t consume anything. The day after we were charged for 2 drinks from the fridge. Despite calling the hotel and being told we would be refunded, 4 days later the charge has remained and no refund as advised by reception.

Nice and green great having some grape vines throughout the resort made it feel very warm and in the middle of wine country the golf course surrounding the resort was also lovely and the up close visits from the kangaroos was amazing.

When we entered our room it smelt very musty not a good first impression at all we had to open up the door to air it out for at least one hour. There were some dead cockroaches in our bathroom which was yukky condensing we paid over $400 a night this was very dissatisfied

The golf and the neighboring Swan Valley

Pool does not provide showers, nor towels, which are available in the room

The resort was lovely, comfortable bed and pillows and clean

There was no toaster in the room or plates or bowls, just an air-conditioner on the wall which wasn't sufficient for the temperatures we had during our stay and it made a lot of noise at times, when I called the cafe on the sunday night to ask for a bowl and some salad dressing, the lady was quite rude, charged me $9 for a bowl and said they had no salad dressing so I asked for sauce and she just said they had aoili and tomato sauce wouldn't offer anything else, was quite disappointed for a cafe/restaurant. Also there was a lot of noise coming from the upstairs room during the night and very early in the morning, banging around/furniture dragging. Also when I booked I Mentioned we were staying for my fiance's 40th birthday and I wanted to make it special, we didn't get offered any vouchers for food/drinks or golf/mini golf or even a late check-out, I didn't find them very accommodating.

Reception room & pool excellent

Bar staff poor service. Evening meal the worst ever at the vines ,Breakfast lessers satisfaction than previous stays

Beautiful grounds and kangaroos everywhere!

Very limited tea/coffee selection available in room - only pods, black tea and green tea. We tried to request earl grey tea and hot chocolate but not available.

Excellent views and location, clean spacious kitchen with appliances and undercover parking.

Bathrooms are a bit outdated.

Breakfast was good. Fruit selection wasn't great.

The collection of room service trays. Our neighbour thought it would be good to constantly put their tray half in front of our door, which wasn't collected for hours attracting flies at our door.

Everything was nice clean. Lots of activities. Liked the golf course and other activities and amenities.

Our dinner wasn't up to my expectations

Breakfast, quality of room and amenities was fantastic

Quality of lunch and dinner at resort could be better but a short drive down the road or to Swan Valley to resolves that small shortfall.

Didn't eat breakfast, but there appeared to be ample options

Treat some of the staff more fairly. 1 older staff member was quite rude to her colleagues who were doing the best job they could do

Room was quite spacious. Smart TV was handy for our grandchildren.

The check in process was dreadfully slow. Put me in an agitated state of mind straight away.

Beautifully presented facility and a lovely room which obviously came with a large price tag.The house keeping staff were excellent and so friendly. Nothing was too much trouble for them considering there was confetti on the floor of the room. Thankful for the house keeping staff. The staff in the buffet for breakfast were so friendly and welcoming. The golf course view from the room was lovely also.

Limited parking available. Lifts were inoperable. Staff did not explain the facilities upon arrival, I was handed a map and seen as expected to work out the rest myself. Limited food and beverage options available for room service and eating options at the hotel. The room service that was available was expensive in comparison to other hotels of the same calibre. Having to pay extra for a coffee in the morning at the hotel instead of using an instant coffee machine at the buffet breakfast which I had already paid for was also a down point. The tennis courts and lake golf course weren’t very well maintained.

Like revsiting the 1980's

Mini bar prices were ridiculous, if we go again we will definitely take our own supplies. Limited to tea or coffee - no hot chocolate!!!

The facilities were family friendly. The breakfast especially! I have 3 children with different tastes and there was something for everyone

The hand rail in/out of the pool was wobbly.

Facilities nice setup

Too expensive for what it is: at least 15 min away from everything (choc factories, wineries etc), food option very expensive considering the good but not excellent quality.No foxtel etc which is very disappointing considering the price tag.

The room was great well-presented clean and very comfortable, the breakfast was amazing a perfect balanced buffet breakfast. Beautiful golf course, nice mini golf course, nice swimming pool.

The property was well maintained with excellent facilities.

The restaurant for dinner service was more of a cafe. Would have preferred somewhere like where the breakfast buffet is served but looked like that was for venue hire and events

The location and how the rooms were all set up close to the facilities such as pool, golf and restaurants, etc.Facilities and rooms were clean and held to a very respectable standard that enhanced the experience of the trip.

Just the timing of when we booked. A lot of children there, although we do understand it, are during the holidays before school starts back up. I'm not saying we dislike the kids' and parents' demographic. Just trying to make use of the spa and pool was a tad difficult but were not holding anything against it. Just a little hiccup