Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Lily Lagoon Resort of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that a 1% surcharge applies for payments with Visa, Mastercard or Tap & Go transactions, and a 1.8% surcharge applies for payments with American Express. If you expect to arrive after 17:00, please contact Lily Lagoon Resort in advance for key collection details, using the contact details found on the booking confirmation. Transfers are available from the airport between 08:00 and 17:00. Please inform Lily Lagoon Resort at least 24 hours in advance if you want to use this service, using the contact details found on the booking confirmation. Please note that pets are only permitted for bookings of budget rooms. The pet must be kept outside of the room on a leash.