Meliá Bilbao

Excellent location

Pictures and hotel information are misleading. States there is a balcony/terrace and there a corresponding pictures when this is incorrect. I had to pay an upgrade to get a room with a balcony

Close to tram station

Too expensive, did not even have an ice bucket.

Great location

Staff were indifferent. Room felt dated, carpet was frayed and separating at seams. Parking was expensive at 24 euros per night. Room lacked basic amenities like iron, kettle, coffeemaker.

They upgraded our room and gave us a very spacious room. The hotel is in a very good area

Room decor was a little dated

Nice staff and clean room, Location.

Swimmingpool was very small.

It is not a 5 star hotel. It is more like a 3 star. Hotel needs a lot of work

Close to Guggenheim. One staff member was were very helpful but the others were not

Not enough resto options for nice dinner nearby (within 15 minute walk)

the location is excellent. the size of the room was very nice.

the staff require training for a 5* hotel. having travelled in many I was surprised that they often didn't even raise their heads to greet you when you pass. the breakfast staff were not trained at all which surprised me. kept trying to take away plates as we were obviously not done. didn't understand coffee orders. really kind people but clearly lack the training expected at that price level.worst was they told me that dogs cannot be left in the room. how can a dog friendly hotel expect you to take the dog with you. how would you visit a museum or restaurant. they do not mention this in any detail on their own website, even in the policy concerning pets.

The room was beautiful and comfortable. The view was lovely. The staff were extremely helpful and we enjoyed grabbing a drink at the bar in the evenings and the breakfast display was very delicious. We also enjoyed spending time in the upper lounge areas while waiting for our flight before heading to the airport. We enjoyed to pool too!

Didnt try restaurant for food , didnt look appealing.The hotel was just a little far to walk back and forth from old city. But i liked the quiet of being outside the main part.

The restaurant just didnt seem to offer what we needed.I wish it was a little closer to old city

Location

The building itself is very outdated and really needs some maintenance; the sink drains make a very loud noise, the hallway looks dirty, and the doors need a bit of paint.

Staff is superb. Great location. Very comfortable hotel. Great that they are dog-friendly.

The room was a great size with a large comfy bed and large bathroom with bath and shower. We liked the pool and the sauna and the staff were great. The hotel was nice and quiet and close to the Guggenheim and the river.

The breakfast isn't great for the price, we wouldn't get it again.

Hotel was a pleasure to stay in the staff were friendly helpful and welcoming . The room was amazing and the staff went out of their way to accommodate our dog .

Location, room's size, hotel's staff

Everything was good

Location quiet

Breakfast one station for coffee not enoughSpanish hotels need to learn to speak foreign languages Today you expect to be created in your language or English

Nothing stands out

No feeling of luxury or service given it’s a supposed 5* hotel (it’s not) holes in bed sheets, bathrobes felt wornMentioned it was my wife’s birthday the next day at check in but no response, no birthday gesture (we always go away for her birthday and wherever we stay has always does something, dessert and/or drink left in room, complimentary drinks at the bar but nothing)Awful coffee Ordered poached eggs for breakfast- they arrived cold in a bowl of waterNo complimentary water in room and only kettle

Beautiful architecture and interior in a very convenient location close to most places of attraction. Breakfast options were great. Heated pool and, gym (24hrs) and sauna.

A little pricey, but good luxurious option.

The interior and exterior design of the building were perfectly balance, providing a cozy atmosphere inside, despite the rough metalic exterior. The room and the bathroom were big and really comfortable. The pool is very nice providing nice views over the river.

The fact that it says on booking in the wellness category that they provide massages, and they weren’t.

The location was excellent. The room was spacious and comfortable. The carpet was slightly warn and could have been cleaned a little better but it certainly was not dirty by any means. I would absolutely stay again!

The bed could have used a proper blanket/comforter. The carpet in the room could use some replacing and there was just some caked up dust that could have been cleaned in the bathroom back wall. But honestly it was nothing worth complaining.