Hôtel et Pavillons Le Petit Manoir du Casino

Great location for our needs, staff at check-in was friendly and efficient

We put our sign out for house keeping after our 1st night and the room was never clean. The next morning at 8am they were knocking on our door to clean on the day we're checking out. Gym needs updating, old équipement and half of them don't work.

The hotel restaurant, located near the Casino de Charlevoix.

Lack of secure parking for our snowmobiles, My room #244 is located above the Hotel Pool by closing the heating unit, the room temperature reached 85 - 90 degrees. Slept very badly.

Breakfast was average

Ordered room service and they made a s pick up at restaurant

Location and beautiful surrounding nature

Very surprising for hospitality industry - hardly English speaking / understanding front desk staff and not willing to be helpful , unfortunately ! Misleading information about hotel pool( on booking site ) about hotel pool is not allowing kids below safe 16 ! Also not clear on the booking website that there is a possibility to have a room at the pavilions - not at the same building where the restaurant is , which is also a minus for some families

View, spacious room, kitchenette, proximity to Manoir Richelieu, restaurant.

Deafening noise from major construction woke us 7:30 am, and continued until 5 pm. We were unable to open the door and sit on the balcony.

Nice location

Sink drain did not work properly. No facial tissues in room window bathroom

Big room, comfortable bed. Restaurant food so so.

Spa was good. Free parking ( or at least included in daily fees for spa , parking and such)

1/2 of the rooms look out into the entry way car park area. Our room faced right onto the reception drive in. More like a motel, than a nicer hotel, albeit mine was the only room on this side that boasted a balcony No kettle available, fridge kept turning off

Se will not be back there for a Time

Not clean center if room was good but all Conner aère not clean

Beautiful room with a nice tub. And very close to the casino.

The free spa and gaming room, plus camp fire.The location is great and it is worth booking a room with a view.

For the value, it was good.

Clean

Weren’t told about food discount Wasn’t clear from the information provided whether breakfast was included.No easy info about swimming pool or spa access

The access to the spa, the location

We had a room with a view of the street instead of the harbor

The environment,The View,Nice hotel,very clean,and two swimming pools So nice including Sauna

Location and staff

Fridge in room did not work.

Clean, close to the main attractions, family-friendly. The staff were amazing and friendly.

Well, how about not scheduling your annual pool "maintenance" during the easter break? this is such a shame. We were looking forward to use those facilities as there was nothing else to do (with kids, we couldn't go to the casino). There are many low-season periods during the year and I am sure you could schedule maintenance then. Thank you for considering this going forward.

The room is big, the lounge and the views are nice. The jaccuzi in the room is awesome

All was good

We were kicked out of the hotel bar - not in a nice way. We were not allowed, even without drinking alcohol - to sit with our young daughter. Never happened during our trip in Canada or anywhere else. I just wished we had explanation, law, policy.

Location is great...

The breakfast in the restaurant...it is some kind of limited buffet that is very expensive ..

The location was absolutely beautiful. Our room had a balcony with a full view of the St. Lawrence River. We had a spa tub, a fireplace and a balcony. Also there was a shuttle between our pavilion and the upper that took us back and forth to the restaurant. Also a small kitchenette that was fully furnished.

No problems at this property at all.