Viva Dominicus Palace by Wyndham, A Trademark All Inclusive

Great food very big resort and great excursions

Very very poor WiFi. Actually there was no WiFi but the premium WiFi service was always up and running. Pretty weird. Guest service sucks they don't perform professionally when you have questions and give you the run around when in need of answers

The staff is amazing. They work extremely hard and aim to please. I was disappointed that I dos not see people tipping the staff besides our party.

We had difficulties receiving towles. Some days we had to use our old towels. The food was horrible i received food poisoning and a friend in our party.

I liked that there was air conditioning and it was cleaned daily.

I didnt like the bugs in the room and the bathroom stayed wet.

the beach

food was poor

The food was excellent and the beach, personnel was nice

Bad Smell on the bathroom, on the breakfast there wasnt any table to seat

The grounds are very nicely arranged and maintained. It is in a beautiful beach location. The food was tasty and the buffet had good options. The staff was very friendly and amenable. Brick oven pizza rivals that of Wooster Street. Located in an area where guests can leave the resort and walk around the town outside the hotel.

The rooms could use some updating. Drinks often take a while to get when a location is crowded. There is no wait service at the bar or pool and the bar is far from the beach. Snack options from 3-5 before dinner are limited.

Unprofessional management, poor organization

Wait at checking, rude manager, overbooked hotel, service terrible

Beach, location

Management, disorganized, over booked, hours waiting for a room. Food could be better.

The beach and few staff members

Customer service, food, management

Location and food was ok. Sport option were also good.

Personnel was highly demotivated, food was missing in several moments of the day, animation staff lacked animation spirit, thry were very demotivated to do their job... hotel is missing maintenance.

Food, accommodations, beach The waiters & waitresses in cafe of the palace very Courteous& helpful.My room was always tidyReservation desk was very good, in person, claimed they didn’t understand English over the phone.

The moldy smell in the draws&room/affected my sinus

The beach

the sheets smelled damp and had holes, the air conditioning did not freeze enough, the water in the bathroom did not go away and the staff was not very friendly

convenient friendly beautiful lots to do

making dinner reservations- the times were full when we arrived and the only options were late at night. it would be good to allow guests to schedule prior to arrival in order to secure spots.

location

had to always ask for cleaning the room which was not done until late in the afternoon. Rooms need to repaired and renovated

In general the service is good. I want to highlight Isamar in the coffee shop, Teófilo in the Il Palco restaurant and Tony, a bar supervisor at one of the pools.

At our arrival we wanted to change our status to VIP by paying the difference and they told me that they did not have that option. Then we discover that it does exist.The beach had a lot of algae due to the hurricane that had recently passed. I had requested a room with a king bed and was given one with two queen beds. Despite the building being brand new, a lot of water got in after a heavy rain and we had to call them to dry the puddle of water that had formed under a window that was completely closed. The bathroom door did not close properly and all this despite being a new building. During our stay they were installing the elevator and there was noise all the time, hammers, drills, different heavy machines which made it impossible for us to rest. There was no water or soft drinks in the minibar, no coffee maker, so we had to call and ask for everything. They charge for the use of the safe that is in the room. When trying to book at the a la carte restaurants we were told that everything was full and that we only had to go to one. We booked at Il Palco and when we arrived it was almost empty and it was like that all the time. In general the hotel is not bad, but I think it needs a lot of improvement. The check-in and guest services staff must improve. Customers are there to spend a few pleasant and restful days, not to be told no to everything and put in unnecessary impediments.

clean friendly

bed mattress to hard not comfortable

Dinning restaurants were exceptional. Staff was always gentle.Lots of dinning options and the resort had many activities to offer.

Sometimes restaurants were booked ahead of time and wouldn't take capacity.

beach

1）the nurse office used tainted kits to frame my son as positive for Covid-19. I found out the testing kits are all opened and not sealed package. I requested to do the test again by using the sealed kit, but they do not have one. my son did not have any symptoms, no fevers and my family share one room and eat together, it is impossible that my son get positive and my husband and I are negative. I have the test kit at my hotel room and tested my son, he is negative. I tested twice! Negative!! but I need the negative report from hotel in order to go back USA. so I had to Tip them $20 to get a negative report to take fright. and they did! Can you believe this? they have done this to a 13 years old boy in order to get money. So do not worry if you tested positive at this hotel, as long as you tip them, you could get whatever report you want. 2) hotel staff do not speak English!! hard to communicate. two cleaning ladies speak very loudly in front of my room in the morning and I could not sleep well. 3) you had to tip the restaurant staff to get a seat, do not believe the front desk told you that restaurant is full, no, you tip them, you got seat! 4) hotel faculties are worst, not only old, but dirty. 5) charged extra fee for lobster that we never ordered, threatened us to pay otherwise we could not leave the hotel to catch the flight. Nightmare!

The beach and the room.

The desserts and the drinks. The queue to book restaurants. The night show at thevtheatre.

Clean hotel, nice view from our room, decent beach and activities.

Rude staff with very few exceptions. Noisy hotel. Mediocre food unless you book a la carte, but you have a weekly limit. Tap water isn't drinkable and you only get one 0.5L bottle a day. Bars and restaurants forbid refilling bottles. Poorly soundproofed room where we heard the disco 23-01 which woke both us and our baby (and we are quite the heavy sleepers). Guest service that pretend they will help you and then "forget" about it. We were promised a electric kettle for our baby food, and once we came back the next day to ask when we will get it, they said they don't have any in the entire hotel. Staff probably lying that the kind of room we booked doesn't exist (seafront king - one big bed), so we got a different type (seafront queen - 2 smaller beds). Beds are fixated to the floor so you can't move them together. Everything in our room was made of stone which was somewhat terrifying when you have a child and the stone gets slippery in contact with water. Got surprise charged for using safe in room, this might be my fault if I didn't read the fine print somewhere. They also charged us 110USD for one the a la carte restaurants which were supposed to be part of the all inclusive.