The Giacomo, an Ascend Collection Hotel

The Giacomo is older, but that only adds to the charm. It was not sterile or generic like a Hyatt or Wyndam. All facilities were up to date and in excellent working order. The included breakfast was fantastic; scrambled eggs , bacon, sausage, French toast, pancakes, waffles, potatoes, biscuits, the usual cereals, toast, bagels, and gigantic! donuts. The staff was very welcoming, friendly and helpful. If they didn't have answers to our questions, they went out of their way to find answers. The top floor is a lounge (not a bar) with 360 views of the city and the Falls. Our room was very clean, well stocked with bottled water, coffee, tea, coffee maker, refrig, clock, USB outlets. The beds were quite comfortable. Room was large with plenty of space to move around. The bathroom was not heated and the heat in the room didn't really warm it enough. That is the reason I gave the place a 9 instead of a 10.

Heat the bathroom a bit better or replace the heat lamp.

The look. The interior and the room was decorated very nicely.

The room’s thermostat would not go above 78 degrees and there was a very bad draft coming from the bathroom which made the room feel colder.

breakfast was the normal free breakfast that most hotels offer, our room was small and not as nice as the photos on line, but it was clean, needs another chair, 1 chair for 2 people

TV had all kinds of problems, needs a second chair in room

It was a great food that day .

I don't have any things to say right now .