Barcelo Ixtapa - All Inclusive

The hotel location is wonderful and everything you need is close by. The food quality was very good and no issues with the all inclusive buffet as it is varied and for a vegetarian really all you need. The shows at the hotel were top quality.

The front desk staff is not on too of everything and can be borderline ruse with simple requests on towels and deliveries and room keys. They make you feel like you are a burden and I found them annoying to deal with. The rest of the staff is amazing.

location excellent. view from room excellent. service excellent. elevators excellent.

rooms kind of tired and old. just very basic rooms.

Great hotel, 7 restaurants, good pools, nice bar with friendly staff at all locations. Free parking, welcoming, courteous and attentive staff, Restaurant personnel & bartenders all friendly and smiling. I plan to return again later this year.

Slippery slope near the adult pool by the showers needs to be corrected as I almost fell 3 years ago & again during my 2023 visit. This is a known issue that should be resolved as it is an injury waiting to happen if one or many haven't happened already.

STaff is a great motivator in the pool he motívese people to participate in the pools activities.  the dancer he approached our table to invitares us to the show.. His performance was excellent.

La palapa needs to have more ceiling fans by the palm trees this will help chase the flys away., is difficult to enjoy the good food you have when there¿s so many flys arrowed your food. Inside buffet welcoming mail can be nicer.

Grounds and views are amazing, pool is nice navy blue color and bars have great tequila selection. Food is fresh and tasty, plenty of sea food selection at the buffet. I didn't get to try the restaurants but I will certainly come back to try them out.

Initial staff was not helpful and borderline rude, when I needed to add 3 guest names. But hotel employee helped me sort things out.

Hotel grounds and layout are quite nice. Food is fresh, staff is friendly, rooms are clean, AC runs great, window view or sea views are great, plenty of palm trees and unlimited drinks and food. Good Tequila selection too.

the beach

Service

Daniela in the kids club is AMAZING, as well as the food staff, gym, and spa staff! The food was also much better on this stay than the last. I had a great facial too! Appreciated the gym.

We had to switch rooms three times. The first was on the roof with a broken lock on the door and tons of hair in the bathroom. The second room smelled so bad of toxic chemicals that we couldn't be in there. Staff members and folks from neighboring rooms agreed that the room was unbearable to stay in. They were not very gracious or accommodating when needing to switch rooms again. Additionally, we paid online for two adults and two children but they failed to honor the second adult and wanted me to pay more than the initial reservation. The front desk staff is very rude and lacks customer service skills. Also, they make going to the "restaurants" difficult and don't want to give you a reservation to eat at them unless you've been there a certain number of days and somehow they are always "full" even when there seems to be no one in them.

Good variety was amazing!

Loud music by pool all day start I’m at 10 am. People smoking on the beach. Italian restaurant staff was too busy not enough servers, I had to get up and get a drink from pitchers myself. The waitress who served (girl I her late 20’s with hair up in a bun) missed our ordered, did not give suggestions when asked, her attitude was not friendly and rude, so did not tip her. Host made it up she was super nice and helpful. On a good note food was good as well!

Very big and a lot of open spaces

The room doesn’t have a fan in the bathroom. It is just like a pretend one. Just one channel in English on tv

Food overall was good, pools and beach access were nice.

The area designated for smoking penetrates the entire first floor, reception, sitting and inside restaurant. Also, the A/C was set to 22.5 Celsius, that was difficult for sleeping comfortably.

The hotel was in a perfect position. It was only a five minute walk when they dropped us off at the bus stop and also the waiters and the waitresses were all amazing. They were all friendly at breakfast lunch and dinner they all went out of their way to be nice to the guests and also the chefs working behind the counters they were also very friendly. so all in all that was a wonderful holiday to this wonderful hotel and we would definitely be going back.

The only thing we didn’t really like was there was not enough sunbeds by the pool area and we think like most people we speak to saying that there should be a rule about people leaving towels on the sunbeds early in the morning. If you do not use the sunbeds within a certain amount of time they should be taking away for other guests to use the sunbeds. and also when we went for breakfast lunch and dinner we had to give our room number to the young lady at the entrance to the restaurant, but none of them literally spoke to anyone when they were going to the tables with the customer. not even a smile they were all miserable acting as though they did not want to be there so I think they need to be spoken to and to be told to be a bit more polite and courteous to the customers because we are the ones that are paying their wages.

The staff is amazing, they go above and beyond to meet all your needs. Gabriel who is in the kitchen overheard my daughter saying that she wanted red velvet cake after they had run out, he went and got her some and brought it to her table without us having to ask. He made her day. They check often to see if you need anything, including more drinks. Please make sure to tip them, we saw that hardly anybody tip and they absolutely deserve it. Please tip, they work hard.

1. It's 7:30 am and people have already reserved all the recliners by placing shoes, towels, shirts on top of them. You literally have to go and compete to get a recliner. This was every day... Have only seen this on some cruises and even there is discouraged, not here.2. The food is very basic and very repetitive. The quality is very low, including at the specialty restaurants. In their defense they do give you plenty. They had Paella and lobster day. Paella was actually really good, lobsters they only had 100 for the entire hotel.3. Drinks are horrible, generic syrup, low quality alcohol. Bartenders and servers try and are happy to recommend alternatives. Make sure you ask for brand Bacardi and tequila... Only upon request. Please tip is not their fault, they really try.4. The front desk is only interested in selling you an upgrade package... Don't take it is not worth it. The specialty restaurants are not better than the buffet. If you must take it, request a late check out, is the only thing that might be of any value.5. Mexican Night. The talent is amazing you can tell some of the dancers have professional training. However the event is poorly organized. This is the only time I felt the servers did not want to be there and did not want you there either... Again the food is bad, the drinks are worstanf the service was bad too.6. If you leave your towel for 5 minutes, they will steal it, you will have to pay $20 for it. Keep an eye on it.7. Shower does not have a door, water will get everywhere, but if it did you would not be able to open the bathroom door.

-Sunset ala-a,carte was very good. Service was very good!-Waiters around swimming pool very good

-Ver, Very poor food, same thing every day, lots of left overs, of 7 nights we were there ice cream machine worked for …maybe a day and a half.-I expected to see different theme noghts

The grounds were very well kept. The porters were very helpful. Wesco? Caught me as soon as I got off the elevator to collect my bags and gather the rest of my families bags together so we could have breakfast and he checked us out and called our cabs to get to the airport on time.

Needs some updates. You could see light around the room door so it was very noisy. The concerts were very loud at night on the Mountain View side. Not many food choices as all the restaurants are not open every night. A lot of Mexican cuisine. Need to have at least one restaurant open early for kids. 7 pm was the earliest they could eat dinner.

Staff were attending really wellFood, fun and facilities were excellent

Everything was fineNothing to say

Location. Good food and drink.

Our refrigerator never worked. We were promised a working refrigerator daily but never happened. We had perishables which we had to ice down using zip lock bags and ice. Luckily I travel with zip locks. Wish staff was truthful.

Breakfast was excellent every day and the choices of venue was a bonus

Didn't like the fact that chairs around the pool were reserved early in the morning and not accessible to others during the day but were vacant

Dinners at special restaurants were good, water temperature was warm and very comfortable all the time

regular restaurants had always, always the same menu, very long tails for taking lunch or breakfast and sometimes the food was insufficient

The facility is great, food was great as well, and the shows are amazing

They take forever to help you at the frome desk, they had so much ppl standing up waiting for only 2 ppl helping on front desk