Mercure Milton Keynes Abbey Hill

Nice hotel with a convenient location for what we wanted to do.

Shower gel in room was empty and the staff were unable to sort this until the housekeepers came in the next day.

Breakfast options gym facilities power bath and relaxation heated floor in bathtoom

Shower screen was to big to reach the taps

Lovely welcoming reception staff, super convenient location. Clean tidy room, with everything I needed. Would definitely stay again.

Nice, comfortable room with a large bed, and great shower.

At breakfast there was a sign saying “please wait to be seated”. A member of staff came to us and took our room number, then just said “sit anywhere”. We looked around at the tables, every single table had dirty plates etc from previous diners that hadn’t been cleared away. There were staff around, they just didn’t seem bothered about cleaning up.

I stay in this hotel every year for the MotoGP as it's handy for Silverstone, this time was staying with daughter while driving south. Staff fantastically welcoming, great free car parking with ample spaces and location is perfect for access to MK Shopping Centre, MK Central station, Xscape and more. Restaurant is excellent as always.

Not a "dislike" as such. But I feel the TVs in the rooms could be better. Would like to see smart TVs that have working Netflix/amazon prime etc

The hotel was very welcoming. Nice reception area.

The room could have been cleaned better. I found a pair of sunglasses down the side of the bed.

Easy to get to. Ample parking. Rooms good size, bed lovely and comfy. Stayed here a few times.

The hotel was lovely outside and in, it was nicer than I thought it might look inside. The room was decorated nicely and the bed was comfortable! The staff were friendly and checking in and out was quick and easy.

The heat settings were difficult to get right, the room was cold when we arrived so we turned it on but then then it was too hot, we tried changing the settings again but it was difficult to get it at a nice temperature

Entrance and reception area is well designed and kept

Breakfast was of poor quality and rooms are small

Location and cleanliness and very comfortable bed

Room was cold at night

Location

Cleanliness, dust all over, not good fir asthmatic people.Noisy, Ground floor is very noisy, the floor itself is prickly all the time. Found it difficult to sleep

Nothing bad to say. Comfortable, clean, friendly people. Didn't have brekky so cant comment on that. Good value for money. Staying again in a couple of weeks.

Nothing to comment. Was all good

Easy to park - friendly staff- allocated ground floor as requested

Was very cold in the bar area - almost like the air conditioning was on and it’s winter.

It’s location, convenient to visit friends and relatives. We request a ground floor room and they always oblige us.The joy of having a little fresh air through windows is a bonus as some hotels have air tight windows in city centres.

The mattresses need to be changed to firmer ones, because sleep is always disturbed due to the very soft mattresses.

Disappointing

It was dusty, the floor was dirty, there was a big stain at the side of the bed, the lamp, reading lamp didn’t have working bulbs and blinds were broken

Comfortable bed. Generally clean and comfortable.

Asked for a double bed but they gave 2 singles.2 people but 1 set of towels.I could have asked for more but we shouldn't have to. We didn't want to bother and made do with it.

Comfortable bed, super clean, nice location close to the City centre and parking available for guests.

Cleaning my room before checkout.

The location, fresh food although the bacon was too hard to chew.

The bed and floor were too creaky.

A comfortable stay. Friendly staff. Our breakfast was a bit cold in parts, but over all tasted nice.

Bar area and lobby well kept and maintained

Booked this location as they advertised an EV charger but when we needed it the staff had no clue how to use it and washed their hands of us. Called the number on EV customer service charger. To be told the hotel are looking after it. So the main reason for our stay was pointless. Our room was grubby and didn't give a good impression on arrival. Cracks in bathroom tiles, rusty door stop that had been left on bathroom floor, shower drain also broke, toilet roll not stocked up and 1 tea bag and 1 coffee sachet. It had a nasty smell about the room.