Blue Bay Grand Esmeralda - All Inclusive

Some of the staff was very friendly, the pool was very clean, even though it was just a pretty big one

Not enough chairs in the pool for everyone, the beach area is not cleaned, most of the restaurants are located at the entrance of the hotel, and there aren’t enough carts to take you around so you have to walk .5 miles each way to get there. Food was mid

Location

Beach is terrible. Elevators don’t work. Food is decent.

Decent food choices

The air smelled too much of the rotting seaweed. Not enough english speaking staff, our room air conditioning sucked.

Very helpful and friendly staff, fun activities at pool, drink selections were awesome, beautiful resort grounds! Snorkel expedition was worth every penny. Cute lagoon about 15 minutes walk left up the beach.

Pushy timeshare staff. Requested new room right at arrival our first one had NO AC and smelled like sewage. New room was better smelling but AC was very poor. Took cold showers at night it was so hot. Shower really needed a scrub! Dirty pool.

How clean it was kept.

Staff are rude, talking back at guests. Driving golf carts way too fast thru the road/path to get to the lobby/beach not caring for guests walking on the same road. Low budget food.

Friendly Staff, luscious grounds and delicious buffet, animals on grounds.

Fridge did not work but was replaced when asked. The hallways look dated, artwork was yellowed. Inside the room was missing a wow factor however the scenic view was outstanding. -very hard to reserve their restaurants, so 2 buffets were only option.

We liked the beautiful beach. The scenery was great. The food was good but did not like cats and Coati roaming around where people eat.

The room was nice however the toilet was running due to a bad valve or something. The door lock fell apart one day.

They did have really good food

Sad about their customer service not willing to help transfer the room night to another night because of a flight delay and then trying to gouge with new price.? the location of the hotel was also not disclosed until after I booked

It was great except for the way they treated their guests.?had a huge ordeal getting there with delays and did not have any compassion or sympathy and tried to take advantage of us every step of the way.?food was good though.?

It was definitely more of a 3 star in my opinion and the entertainment was strip club style not ideal with teens.?

The options for dinning, hotel activities, hotel room, hotel cleanliness,

Lack of Emergency Response, security staff approach, Strict guidelines for dining, only with reservations.

Location

The room was absolutely filthy, we had no water and no ac in the room for 4 hours upon check in. Security was stealing towels off the chairs at the pool while guests were swimming and the front desk was charging 30.00 per lost towel!

This resort is absolutely disgusting! It?s priced low for a reason. I ended up checking out after a few hours as the room was outdated and dirty. The food was was awful. The lines to get the deplorable food was in worse. Do not book this resort.

The staff at the buffets

The check in was horrendous.. it took 5 hours to get my room. The first room assigned to me was already occupied. The only working elevator ended up breaking on the third day. We had trouble getting trolleys to go around the property. So many more things!

La ubicaci�n, la playa y los restaurantes.

Las habitaciones necesitan una renovaci�n. Los ba�os son muy antiguos y dan apariencia de suciedad. El transporte desde las habitaciones cerca de la playa hasta el lobby o los restaurantes es muy demorado.

Some staff were helpful and friendly.

Old hotel Really bad food toilet not working elevator not working

The room was old, had bugs, a/c was leaking water had to call maintenance. He smelled moldy!

This hotel is showing his age getting pretty rundown they do not maintain the grounds very well expect a lot of walking

It was way too much walking they could have compacted this whole hotel and made a lot less walking from the lobby to the beach is probably a quarter mile they do have golf carts but they don't run back and forth very often You're lucky to ever catch one

Waiters, great job

Rooms are very outdated and the bathroom stinks

The best about the hotel is the location and the customer service of the workers. Super friendly and accommodating.

Things that could use improvement are the conditions of the room itself. We had leaks in our room and bathroom and even after reporting it, there was no fix.

The activity directors getting people involved around the pool and the food was unexpectedly good for an All-Inclusive resort.

It was spread out which caused a lot of walking in the heat of May. A/C could not keep up with the heat in our room.