Paradisus Playa del Carmen - Riviera Maya- All Inclusive

Food was good specially the dinner but breadfast was the same all days never change the menú they take foverer to serve the food but the instalations was ok

They dont fill the mini bar and one time the Tecate light beer finished for several days and the location so far from the quinta av. supost to be un from of the resort but is at the end of the avenue. If u got dlls they take forever yo change it

Lots of activities for kids. Loved the bounce houses by the pool. Great customer service

-Horriable beach -Needing to make reservations for restaurants that was impossible to get the times you want so having to eat at the at buffet daily with awful food selection -Smokers EVERYWHERE including the kids pool -NO pull out sofa in the suites

The staff was very polite and the food was good.

A lot of noises during the night, slam door, children screaming in the aisle. Restrict areas for lunch and dinner and also restrict for swimming pool. I do not recommend for people that want a silent place .

The kindness and helpfulness everyone showed.

The staff was genuinely kind and wanted to make your stay as wonderful as possible. Very friendly staff who greeted us by name. We were treated very well. It was the best hospitality service I have ever experienced.

This hotel is fantastic, we really had a great time and a great rest. The food, the pool, and beach were all great.

In October, they decided it was the best time to repaint the entire hotel. It was pretty annoying; my kids touched the paint at least twice, and we would smell the paint throughout most of the stay. Also, the Aquazone pool was partially closed for painting. The hotel isn't doing enough against mosquitoes, at least in October. It was pretty bad. Everything else was great.

Everything! Waterpark, design, food, all.

Bathrooms are few and far between

Perfect 10!!Nothing else to addDidn’t leave the resort for a whole week!Pools, staff, amenities, rooms, kids club, all of them were outstanding!Food in the buffet and restaurants was exceptional Water park and shows at night were superb Perfect with kids

I did not like the property. Very Bad Food and over all service. Staff do not talk English and very difficult to communicate.

Our pool service area server was Laura and she was amazing. We cannot say enough about her. She was extremely busy but always met us with a smile and day two didn't need to ask what we were wanting as she already new, It was mine and my daughters birthday while we were there and they couldn't do enough to make our day special, We are so grateful for the amazing service. Luis the pool concierge was truly amazing as well. Made our stay very memorable.

The air conditioning was a llittle loud and woke us up a few times and we did mention that the fridge in our room was not working however not got fixed. The room was well appointed however.

I liked the hammock section on the adults only part along with the beach, which was very clean and tidy.

I thought the property was old and run down. During our stay, repairs were being made but these seemed to be only surface level. The hotel needs a complete remodel as it feels and appears old and outdated.

The food is really food, the restaurants with food options. The amount and diversity over the pools is really good. Two great options for the kids on the pools, it was a lot of fun for them.

The bartenders look at your wrist all the time and if you were not premium wristband then they sometimes ignore you for the person that does have it, not all but the majority. Difficult to put a donut bar in the entrance of our room, and we were not able to take it because we were not premium, having 2 kids of 4 and 5 is quite difficult to ignore it and not have a donut, so a couple of cries were part of the trip.

We upgraded to Nikté and we had a wonderful and personalized attention by our concierge Emmanuel Baraza. He changed our minibar to have only the 3-4 kind of drinks we needed for our family of 4. He would come into the room when we were out to set up games for our boys (5 and 7 years old) a couple of days, he also brought another day a nice artisan handmade Mexican style backpack for each with a small kids and environment friendly sunscreen and insect repellent. Another day, he left 1 stuff animal (axolotls) for each kid with information about such an unique animal who lives only in a certain area in México. Also, we had a visit to an open and a close cenote with our upgrade and was THE BEST activity to do with our kids. There, we cliff jumped to the cenote and go down to it in a zipline. It was REALLY FUN!

There was no A/C anywhere. The funny part is that when we asked about it, the staff said the AC was running and the temperature was fine. LOL. I love hot weather, and I handle it well, but the truth is that many guests (and my 7-year-old and my husband included) ate in the restaurants at the resort with t-shirts soaked with sweat. My husband did not like to be sweating everywhere in the resort (except for the area of the elevators on each floor and the rooms). We did not enjoy much else, but we kind of understand that it happens: there are a huge number of Coatíes living in the resort, mostly on roofs, under bushes, and also under the Balinese beds around the pool. They are a type of raccoon that would eat anything you leave by your towels for a second. As soon as you look to the other way, they would jump and eat it. You literally could not order food at the pool and stop eating for a bit and go swim at the pool. I saw coatíes going into beach bags and purses too if they happened to smell something that may be food. It was funny at first but annoying when you had some fruit to snack on here and there while swimming and they would constantly steal it.

The staff are very friendly, especially Joel, the waiter in the Naos buffet.The pools are nice and friendly, not crowded, and they allow you to eat and drink in the pool.

The hotel is not as good as it was a few years ago and everything requires an update.They charge $20 per hour for a late checkout.Visitors from outside are not allowed to visit you, even if it's just to sit and talk. One of my friends came to visit and they treated her poorly, making it difficult for her to leave.The maintenance is okay but not great.We had a room with a connected door to another room with a very noisy family, which made it feel like they were in our room. Make sure you don't have any connected door.The food is okay; you won't be hungry, but don't expect chef restaurant-level quality.

I came for friends. I do not like resorts. This place is very nice. the food is incredible for a resort, truly. the staff are amazing. I am not a resort person so the price was a lot for me.

I don't like resorts. this place is great. I am not a resort person. I came for friends.

It has a lot for children with the splash park & kids pool

Massive size made getting around difficult, toilet clogged constantly, no coffee in room, restaurant reservation process outdated & filled with errors, buffet food subpar.

Pools , beach , room

Food is absolutely terrible. Even the basics like juice , bread , butter was simply inedible. Seemed like they use the Cheapest ingredients possible. A huge disappointment of the trip. Staff very disorganized.

Nice layout. Lots of restaurants. Raul the concierge was very helpful and made our stay very comfortable. Swim up Suite was amazing. The swim up bar was awesome. The Teppanyaki restaurant was very fun and food was great. Excellent food and service in Capella.

The property needs to be maintained a little better. Repair work done on walls. 24 hour coffee bar was not open at 6:30 am so we couldn’t get coffee before an excursion. Room service food was not very good. The steakhouse was closed.

the property was beautifully designed and decorated. the family vs adults only lay out is genius.

the rooms could have been better designed. the toilet door is a glass door with no lock, and there is huge glass window between the bedroom and the bathroom. as a result, there is ZERO privacy for using the bathroom.

This is our third time staying in Paradisus and although this was the shortest stay (one night) it was amazing as always! Food was great, the Nespresso hut is a great addition, the Kids waterpark is a hit as usual, and the staff is wonderful. Shout out to Pablo who was very attentive and kind, the buffet staff was more than accommodating and the girls at the Kids Club are now my daughter's favorite group of people!

From our last stay we did notice the rooms are in desperate need of some love. Paint was peeling in some of the walls, etc. Nothing major but worth checking out. Also, despite having the Melia app, we were never able to order room service which was a bit frustrating. Nothing crazy but worth noting!