Palms Casino Resort

We were on the 27th floor so that made our view excellent

there was a mis representation in the amount, when I ordered the rooms online my total was $---, once I got to the hotel I owed more than my receipt online said so my total was $--- and that is pending the return of $300.00 in deposits.

they got my room wrong, i paid for a more expensive room and they gave it away, the sink was clogged, no trash bags

Staff was friendly and helpful.

I was charged for items from the mini bar which I did not use. I picked a couple of things up from curiosity but returned them to their place. For some reason I got charged for them. They charge a "resort fee" and then nickel and dime you for everything..

the front desk and Joey at the pool bar were very helpful and provided great customer service!

The ice machine on the 4th floor did not produce ice.

Room was great, good view, comfortable bed.

The pools and hot tubs weren't open and yet I paid a "resort fee" and didn't get any resort amenities. Tried to find a Coke for my wife and the vending machines on 7 different floors didn't work. HDMI input didn't work for the TV either.

Staff was friendly and helpful

Music in lobby, elevator and pool area was loud and offensive, not at all wholesome for families. The volume made it hard to talk to employees at the desk. They must really struggle having to put up with it constantly.

Over charged room, rate was lower for same day booking

Management, dirty room, hotel keys were getting demagnetized with ease even when kept separate from phone, replaced 4 times.

Hotel do not provide basic stuff like coffee maker in room. They do not refill body lotion and stuff every day, you have to call for that.

Rooms and location

No coffee, microwave, complimentary breakfast, pool timings are very restrictive.

Location

I did not like the fact that I ordered two rooms and I got two rooms and completely different Towers. I may as well have been on a solo trip that's totally threw off my vacation.

Location and guard near the elevators.

The pipes in the bathroom consistently made a gurgling sound, and the sink did not drain properly. The water would fill while brushing my teeth and slowly release. Gross. In addition, the bed was quite firm and had a sink on the left side, uncomfortable.

The pool and hot tub was closed

La limpieza del cuarto de 5 días, solo limpiaron 2 veces.

Food

No room at pool

Location everything was great

Everything was great !!

The friendliness of ALL employees.

the front desk was very professional.

The convenience of everything I needed was at the hotel. The cabana a private pool was an NAoutstanding experience.

Very fancy and REASONABLY priced!!

I really like the bar tenders and friendly staff , they are very attractive.

I like the Serrano cafe it’s 24 hrs , but the Asian food was not authentic too sour .