5 Star Hotel
Grand Riviera Princess - All Inclusive

About
Located on the beautiful Riviera Maya, this 5-star resort is 5.6 mi from downtown Playa del Carmen. The beachfront resort features 12 swimming pools some with internal hot tubs and spacious suites with a private balcony. Guests of the Grand Riviera Princess-All Inclusive can relax at Spa Princess, offering body and hair treatments. Active guests will enjoy the state-of-the-art fitness center and 6 tennis courts and 2 paddle courts. With 2 international Main Buffets and 7 a la carte restaurant on-site, guests of Grand Riviera Princess can enjoy a variety of cuisine, from Swiss specialties at La Fondue to Asian dishes at Miso. The 9 bars, including Tequila poolside bar, offers cocktails and beer throughout the property. A 24 hours Sport Bar is also included. A flat-screen satellite TV and a fully-stocked mini-bar are standard in every modern suite at Grand Riviera. All suites include a sofa bed and marble bathroom. Many suites include a spa bath. El Cameleon Golf Club is 2.5 mi from the resort. Cancun International Airport is a 45-minute drive away. There is no capacity for extra beds in the room. Please take note that we have a Municipality Tax of : 1st guest : $35 MXN per room per night 2nd guest : $23.46 MXN per room per night for all the bookings. 3rd guest : $17.60 MXN per room per night for all the bookings. This Tax will be paid directly at the property at the check in.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Deluxe Junior Suite with Pool Access
sqft • 1 King or 2 Double
Room Details and Photos
Platinum Suite Plunge Pool
sqft • 1 King
Room Details and Photos
sqft
Room Details and Photos
Deluxe Junior Suite
603 sqft • 1 King and 1 Sofabed
Room Details and Photos
Junior Suite
517 sqft • 2 Double and 1 Queen
Room Details and Photos
Suite with Private Pool
485 sqft • 1 Queen and 1 Sofabed
Room Details and Photos
Family Club - Pool Access
sqft • 2 Queen
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Pretty
- The staff and rooms were good.
- Staff
Cons -
- Too strict, advertised as adult only but wasn’t, too big, food was horrible, false advertising about complimentary services (massage and airport shuttle). Seaweed everywhere so no beach access.
- The food was not good. No flavor, quality was not as good as we expected. Restaurants have to be booked days in advance so you are stuck eating the buffet that is not good.
- Hotel is under major construction so wouldn't have booked if I knew. A lot of restaurants were closed and the food was bland. The a la cart restaurant food wasn't good and didn't have dishes that's on their menu. My section pool was dirty. Wouldn't book
Top Quotes:
"Food service was good."
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Business Traveler (45)
Solo Traveler (147)
Traveling as Couple (1186)
Family with Young Children (1029)
Family with Teens (1)
Senior Traveler (8)
Group Traveler (401)
Total (1722)
Iva
•Posted on: 5-26-2026
Pretty
Too strict, advertised as adult only but wasn’t, too big, food was horrible, false advertising about complimentary services (massage and airport shuttle). Seaweed everywhere so no beach access.
Christopher
•Posted on: 3-24-2026
The staff and rooms were good.
The food was not good. No flavor, quality was not as good as we expected. Restaurants have to be booked days in advance so you are stuck eating the buffet that is not good.
Gary
•Posted on: 11-6-2025
Staff
Hotel is under major construction so wouldn't have booked if I knew. A lot of restaurants were closed and the food was bland. The a la cart restaurant food wasn't good and didn't have dishes that's on their menu. My section pool was dirty. Wouldn't book
Mathew
•Posted on: 8-13-2025
They charge me extra because my son 14 and they consider him as a adult. Toilet seat was broken.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are not allowed.
Important Info:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.
Features & Amenities
Highlighted Amenities:
Amenities & Services
Top Hotel Destinations
- Hotels
- North America
- Mexico
- Quintana Roo
- Playa Del Carmen
- Grand Riviera Princess - All Inclusive
























