Hotel New Palace

Location was great! Staff was helpful. Room was clean and we liked the onsen. I did not know how to use the AC for all the nights so I was very hot and uncomfortable... but after we figured it out I slept wonderfully!

Near the train station.

This was the worst place that I stayed the entire time I was in Japan. Getting into the facility was difficult as entrance was hard to find. Room was below average in condition and appearance.

Comfortable and close to the station.It’s also very close to Hayatama Taisha Shrine on foot!The bed is not too soft! Like it very much!Breakfast is delicious ?

The room is clean. The hotel is about 7-10minutes walk from JR Shingu station and Kumano Hayatama Taisha Grand Shrine as well as other historic sites.

Non.

Staff were super helpful and friendly. The housekeeping lady helped us to dry the socks ..... Unbelievably nice~Will book this hotel again if we visit Shingu in the future.

The room is clean, the location is excellent and the breakfast is great. Most of all, the staff is friendly and helpful.

Room was spacious and clean. Onsen was good. Big supermarket just around the corner.

No coffee provided, only green tea.

As the hotel is classified as a business hotel I expected a small but comfortable room as per the usual Japanese business hotel. However the twin room we were given was the biggest room I've experienced in Japan for this type of hotel! Even the toilet was spacious in comparison to many others I've come across in business hotels.The breakfast provided was buffet style and was of a high quality and very generous in the amount of food and variety provided. The location of the hotel was almost perfect being only 5 minutes walk from the station and 1 minute to a large supermarket. In addition all the sites to see were very close by.Being of larger Western body type I especially enjoyed the provision of a yukata size that actually fitted me well. Thanks New Palace!!

As is often the case in Japanese hotels the bath towels could be larger and thicker. A constant generic complaint not limited to just this hotel.

Comfortable, quite a good size room. Staff were extremely nice and the location was good with a supermarket and shopping plaza directly behind, breakfast was OK

Spacious room, clean and comfortable

The twin room was big, the beds were big as well, plenty of choices at the breakfast buffet and only a 5 min walk to the station would recommend here if you're planning to visit nachi waterfalls.

Reception was difficult to find. we took the stairs to the 2nd floor, and the reception was on the 3rd floor. A guest had to help us maybe have better signage for reception.

There was an onsen there.

The car park is limited, no free breakfast.

Public bath. Location near station. Nearby restaurants. And supermarket

The rack in the closet is covered by dust. Not a big deal , but rarely seen in a Japanese hotel.

Room is clean

Location is not easy to find. Onsen is a ok for a city hotel

Our room was spacious. The breakfast buffet had a wide variety of good food. It was not a long walk from the train and the bus station. We stayed in Shingu to visit places on the Kumano Kodo route and I am glad we stayed at the Hotel New Palace. I enjoyed the onsen. The yukata available in the lobby for wearing in the room and to the bath came in multiple sizes which was great for us as tall Americans. They had sizes that fit us.

I have no complaints.

Staff was very nice, location was very good. Room was ample and comfortable.

I was surprised that the Hotel did not have Ta-Q-bin services. We had to go to Lawson to send our luggage. It is difficult for foreigners to arrange the shipping at a convenience store where clerks usually does not speak English.

Efficient front desk, hot bath area, clean rooms and quiet location

The buffet breakfast was generous and had almost everything you could think of. The onsen was spacious and very clean. Also, there were complementary massage chairs that were very nice after a long hike.The hotel is quite new and is clearly aimed at business people. They have complimentary Yukata and slippers, soaps and other amenities to keep you comfortable.Nice deep baths in the rooms we had.

Great location for commuting.The rooms are a good size and being able to go relax in the sento at the end of the day really elevates the stay.

close to transport and dining. Roomy. Clean