Kay's By the Sea

Nothing we liked

Owner of the property is a fraud & BOOKING.COM had given false information to the customer like me who is a GENIUS level customer. I want my money back for this booking as it was not at all good place to stay with hell lot of problems & dispernces at the hotel. We left the hotel 1 day before only due to the following issues; 1. Cleanliness: It was not at all a clean property with bed covers stinking & the bed roll as well. Even quality of the bedroll was bad. 2. Facilities: They have ZERO facilities at the property like no sign boards on the way to the property. No proper staff to attend the room service, No bells, no intercom, no medical emergency facility or First Aid Box even. 3. Restrauent: The so called restrauent near the swimming pool was a TAPARI enclosed in a coloured plywood partition with ZERO hygiene & cleanliness And the sitting was an old Plastic chairs placed under a green Shed net covered at the top. 4. Staff: They had all the staff which was insufficient & with ZERO knowledge & non co operative . 5. Rooms: We had booked 2 rooms for 6 people as per the confirmation received on the mail, but due to some online glitch it was a cottage which they had provided us without AC (in this scorching heat)The said cottage was a MS Sheet roof with less ventilation & a single fan. 6. Swimming Pool: Sand was lying at the bottom of the swimming pool. 7. Payment: The payment was taken well before in advance immedietly after the booking was made. But the service & property they gave was Hopeless

Very little to like. I guess you could say the suite was spacious and garden/pool area welcome. Decent bed linen, dark brown of course doesn't show wear.

We booked a Deluxe King Suite with sea view and kitchenette. But what we found was very far away from the description in the details.The room had a terrace but no sea view, just the pool area. There was a lot of empty space with a few items of basic furniture and what was there is very shabby and uncomfortable. No side tables in bedroom, plastic chairs in living room, no table. A tired and grubby sofa bed.It was dusty and superficially looked clean but I went over all the surfaces with wipes and found it was pretty dirty in places. Bathroom is very simple but was ok. Kitchenette non existent, and this was a shock as we planned to self cater. There was an old sink, cold water, no cutlery, no crockery or pans, no glasses, no fridge, no way of cooking even though the room description says you can prepare your own food. Not even a kettle was supplied.The bed was very very hard and uncomfortable with a very thin mattress. We moved after one night and if you want to go to Shiroda beach we recommend a cottage in the Paradise Hotel next door. Very reasonable at 3000/rupees, great restaurant, very comfortable beds and spotlessly clean.Toiletries consisted of only a small bar of soap. We paid £557 for 4 nights between Christmas and NY. We were even asked to pay a 30% deposit within an hour of making the booking and then ''autonatically' charged the full amount a few days before arrival. We knew it was a busy time and potentially inflated prices, but this was an exorbitant price for what we had, and frankly our worst hotel experience ever in India. Over this holiday period we paid less in all our other hotels and had fantastic experiences and hugely better facilities. The off site owner was tetchy and aggressive to deal with. I suspect only the foreigner quests are treated this way.Booking.com should be ashamed of hosting such misleading hoteliers who rip off their customers.

Horrible experience on cleanliness like lizard in room, bathroom full of fungus on curtains, internet not available, tata sky connection deactivated as not paid by property owner

Quality of room , internet, food facilities, bathroom full of fungus

Bathroom curtains were not clean,Restaurant wasn't keen to serve 2 personsGetting the TV operational took them 3 hours, reason given was that staff was cleaning other rooms.Mobile network not available ?

The location, Cleanliness and Owners Behaviour and attitude to ensure clients comfort. I really appreciate that.

Size of the room is small compared the price i paid. The reception staff staying during night is really unprofessional and not at all fit for hotels. The way he talks and gives expression may feel like we are dealing with a security guard. Please improve.

Facility not as good as mentioned, behaviour of staff is bad,but chef ladu dada was very nice,pool time is very restricted, beach side is not clean, not worth the hypes mentioned

Absolutely loved my stay here. Sensational location - great place to escape the madness and relax on a quite beach. Anna and Linnin who both cook went above and beyond to make my stay special. best food I’ve had in India so far!! All cooked from scratch. Couldn’t recommend more!

Good food. Good facilities.

Aggressive personal. Staff on reception are rude and vain. The windows opens onto the street where locals dry fish. If you open the window - the stench makes it difficult to breathe. The room is stuffy. There is no air conditioner.Terrible wi-fi. Web does not working in the roomOne gets the impression that this hotel is exclusively for locals. The attitude of the staff is disgusting, the behavior of the guests is obscene and arrogant. At night, successful singing in karaoke, on the beach there are some indistinct games of bast shoes, there are no sunbeds, a lot of garbage. For the money you can find a much better option for recreation. Or pay a little extra and stay in a really nice hotel.

simply get down some stairs and you'll get a beautiful Paradise beach view. Staff were good, I really liked the food, thanks to Anand

Bad roads

Worth the stay. The view is just amazing. Staff also were very helpful and food is just on the top. Only one thing property have to change is their blankets. Blankets which we got are more like towels. Rest all amazing. Will definitely visit again.

one of best beach resort in shirodaswimming is bestrooms are clean and biggenerator is biggest assert hotel have as there are lots of power cuts in shiroda

Good stay at kays by the sea .naik was very co operative.swiming pool was clean.location is amazing.wil visig again

Everything about this property is simply beautiful.It is on the prime location and right on the beautiful beach. Other beaches , site seeing places are close by too. We had stayed for a night in standard room . Absolutely clean ,bright room and washroom.Basic amenities were provided. HOT water was available. Free WiFi was available. Their caretaker Mr.Prasad Redkar was extremely polite,friendly and helpful.About food: they have a kitchen. B/F was tasty. Good eating joints are around this property ,too.Overall it was an excellent experience. I would surely recommend.

We stayed here for 3 nights. Overall and it was great experience. While booking, there was no onsite food facility but to our surprise, it was setup just before we checked in. Food was good for us as vegetarian. Options were OK. Breakfast was included. We had Pohe (spices rice flakes), ghawan (local delicacy) with coconut chutney and tea. Anand served good food suit to our taste of age grp 81 yrs till 8 yrs in our family.Rooms were spacious enough with toiletries, daily water, towel, daily room clean up.Location is great. Ample parking space. Wifi is available. But it needs some better coverage. Staff was courteous and interacted with smiley face always for any query or question. Importantly they were wearing masks and following covid guidelines. Checkin and chwckout was smooth. Overall we enjoyed the stay, a vacation after 2 yrs of gap. I ll recommend to others will definitely visit again. Thanks.

Can improve onsite food service with additional staff.Can improve wifi coverage till last rooms within facilities.

Property location

There are very good property with very unskilled staff about Kitchen service as well as internet in cottages are really poor.

Best location.

Rooms are not good enough for the money they charge.

Staff service

Restaurant

Disappointing

Poor

Exceptional