Tachibanaya

The parking spaces were limited and I was initially told to drop off my passenger and park off-site. The hotel reservation didnt include dinner or breakfast at the hotel and when I requested to add dinner, I was told that they could not accommodate.

The dinner and breakfast were amazing and the room was lovely. The courtyard and lounge were peaceful and the staff very kind. The shuttle from the train station was also great.

The hotel appeared to be in good condition.

We booked this hotel specifically because it was sold and represented as offering a mountain view room. Unfortunately, this turned out to be a serious misrepresentation. Only about 10% of the view included any mountain at all. The overwhelming majority of what we saw from our room was another building and rooftops. This was extremely disappointing and upsetting, especially given the premium we paid for this experience.The disappointment left us distressed and unable to even enjoy the expensive dinner and breakfast that were included in our package. What was meant to be a highlight of our trip turned into a very unpleasant experience.To make matters worse, when we left hastily, we accidentally forgot one of our cell phones in the room. Several hours later, after driving back, we were relieved that the phone had been recovered and placed at the front desk. However, the staff made no effort during the entire day to contact us on our primary phone number to alert us. This lack of initiative and courtesy only added to our frustration.For a hotel of this caliber, we expected honesty in advertising, basic consideration for guests’ wellbeing, and a proactive approach to guest service. Unfortunately, none of these expectations were met.

Breakfast and dinner

Spa may be too small for guests

The night time view of the area surrounding the accommodation was very good. The food was interesting and very delicious.

At the time of the stay there was sadly a construction site visible from the inside pond area.

Everything.. Fantastic place. Nice staff. Big room with view on the river. Nice onsen. Amazing dinner and breakfast. Best place I stayed during my 4 weeks' trip all over Japan.

The absence of a mosquito net on at least one of the windows. Would have been nice to have non-AC air and hear the river.

Wonderful service, the staff was lovely and very attentive, especially when we struggled with Japanese. The buliding, the garden, the bath and the facilities were beautiful.

The staff were exceptionally kind, generous, helpful, pleasant, welcoming, and fundamentally awesome. They made my stay feel truly special. The facilities are all wonderful... it is such a magical place! The interior courtyard garden is peaceful and lovely. The outdoor onsen is a gem... and not too hot, so one can actually enjoy it for a nice long time. And the food is just delicious, inventive, beautiful, and totally satisfying. I stayed one night, then spent a night away at Mt. Haguro, then returned for a second night's stay at Tachibanaya and felt as though I was coming home!

No concerns at all! Everything... every single thing exceeded my expectations.

The private onsen in the room is amazing! The window can be fully opened and we enjoy the mountain view and fresh air so much. Tachibahana location is great too. We can take a pleasant walk along the Atsui river and experience the mountain village life.

We booked two nights. The first night dinner was exceptionally wonderful, full of gentle spring flavors. The chef is truly great. But the second night dinner was much below expectation, and service level was slow too.

We were staying in one of the suites and it was sensational. We were told the room had been redone about a year ago and the room was luxurious and very spacious. We had our own private onsen which was amazing and so beautiful particularly when it was snowing. The communal area was also quite new (the photos don’t reflect the update). Watching the koi fish from this area was very relaxing. The public baths were also very clean and relaxing. The staff were very professional and kind. There was only one staff member who spoke English but everyone made us feel so welcome and we used a translating app when we needed to. I would definitely recommend staying here. I can’t speak highly enough about how much we enjoyed our time here.

The traditional ryokan hot springs experience in a beautiful location and at a bargain price.

Annex room was spacious and garden views are nice.

Property is overrun with infants and toddlers. The hotel has a VERY popular program called 'Welcome Baby' which attracts MANY families with infants and tots. All common areas are overrun with preschoolers and babies. If you like eating, bathing, and lounging with crying and screetching children then this is a great hotel for you. If you like having babies and 2-3 yr olds surround you in the lobby, bar, lounge, garden, hallways, baths, and dining rooms then this is a perfect hotel for you. But if instead you desire a peaceful, quiet, and relaxing adult experience you will not find it here. Welcome baby program = unwelcome adult program. Choose accordingly.

The staff were very friendly and professional. The lounge and garden were beautiful. The place is clean and well-maintained. They have tama-konyaku at the lounge for guests to snack on while waiting for the room. The onsen was huge and enjoyable. The food was lovely, just the right portion so there’s no wastage.

Nothing!

Really nice and welcoming staff, the room was big and nice, with all the amenities.

You have to pay extra (around 3000 yen) for the private onsen

An extremely comfortable experience, the spacious room with a beautiful view of the pond, the delicious food and the pleasant onsen. The attention of the staff was always very friendly and helpful.

The peaceful atmosphere of the whole place. The meals are so coordinate and precise. Very refine.At the arrival and departure, there is such courtesy. It feels like a VIP arriving to the hotel, but when they come out to send me off, it feels like a family member is departing.

Don't have an email to contact. Finally track it down. But, no one return email because of poor English understanding. Seems like there are only 3 people who can speak English. My concern is how to arrange the pick up from the train station to the hotel. I have to contact my secretary to call them twice. First time was only Japanese speaking front desk workers. In the morning, my secretary finally get through and arranged my pickup.

lovely public spaces; good rooms; lovely location; very nicr staff at front desk

evening meal was good but dining room surprisingly spartan and service functional at best. not aesthetic at all!

The staff were all wonderful. I was caught in a snowstorm driving in but they were so understanding about me arriving late. Even with no Japanese speaking they made me feel very welcome and respected. The food was wonderful with so many flavours. I only wish that I had stayed longer

I loved everything

Staff is very nice and provide excellent services. Good meals and good Onsen.

Everything! The hotel is comfortable and attractive. The staff are exceptional and so helpful in all aspects. The onsen facilities are wonderful and the food was heavenly. We were there for three nights as a rest and step back from our hectic holiday. Left feeling refreshed and sad that our stay was over.

The fact we had to leave! I could have very happily stayed longer.