Marival Emotions Resort & Suites Riviera Nayarit by Mercure

The hotel location is great. The hotel has lots of activities for adults and children. Food was okay you have a few options with the all inclusive. Very safe area

Prior to checking in we had to wait 45 min and listen to a speech regarding a timeshare offer. We insisted in checking in first but they would not allow us to get near the reception area. I requested 1 Queen beds and received 2 full size beds.Smelly Room

The workers are the hardest working people.

The way they reserve the restaurants

Everything

Rooms were spacious and comfortable.

Food choices were lacking and bland in taste. I understand it’s difficult to please everyone’s palate but I think it could have been better.

Good evening entertainment that was kid friendly. Good pools, super convenient for families with kids. Wifi worked fine.

Poor hygiene practices at the restaurants, lack of hand washing or sanitizing station in the buffet area. Bathrooms often lacked soap. I got food poisoning after Christmas Eve dinner. Despite staying for 7 days I was not able to book a single night at the a la carte restaurant. Room was in poor shape, rundown, leaking faucet emitting whistling noise that made it hard to sleep. Beds were old, not comfortable. Lines to enter buffet could be long.

Breakfast was awesome

one of the restroom's toilet was leaking, my granddaughter fell not knowing the floor was soaked with water. Had to lay towels down to soak up water. It was resolved on our last day, but otherwise, everything was great.

Property was clean and staff polite

Need more staff

Gorgeous beach, wide variety of food

A window of wasn’t closing properly and it was noisy some nights. Mattress was a bit too soft (for my preference).

Beach. Coffee close to the rooms

Bad smell when we ran water in the bathroom sick

There were many things we liked, but overall what is needed is communication about the amenities and programs of the resort. You are not provided with any information. Food was relatively good, though often not very hot. Great selection of pools. Fabulous Mexican night and good entertainment shows and staff. Drinks were ok. It’s a beautiful property with a loyalty club who get major preferential treatment over all other resort members leaving some services feeling like you were second class

The beds are hard and there is no privacy in the bathroom as it has no door. The specialty restaurants reservation system doesn’t work. Getting reservations requires getting up early, lining up for long periods with very few options suitable for dining with children. And yet, the restaurants were often half empty at 6:30 and 7. Not a good system when you travel with family. Furthermore there aren’t 5 restaurants as advertised, there are three that change their menus on different evenings. Some of the kids club facilities really need addressing too. The activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently. The ping pong tables are outdoors where you are constantly chasing stray balls requiring you to go to the middle of an outer patio, down some stairs and run around on the property to retrieve. All in all, the kids facilities should not be taken seriously.

Food options were limited due to renovations and poor reservation system for specialty restaurants

Everything was amazing staff were very friendly, entertainers were amazing super friendly we loved them. Food was delicious

the property is very beautiful. the rooms were very nice, clean and comfortable. the various pools made the trip convenient for the family to be comfortable. the beach access with the showers were great.

the customer service was the worst i have experienced at any resort or hotel i have been to.little/no communication among the staff. it was difficult to get clear information. for example, we attempted to make dinner reservations at a restaurant for our family and we were told we could not. no explanation, no information given. eventually, we learned only 1 reservation per party during the stay - this is not a practice at other resorts & could have easily been explained at check-in. at the bar, my husband ordered non-alcoholic beverages, and the bartenders refused to prepare it for him. one bartender told him they don't make "children's drinks for adults here," and gave other unnecessary snide responses.those were minor things, however. the biggest issue was the leak in our room. The leak was not apparent when we initially checked-in. around 2 AM, we were awakened by the leaking. I called the front desk at 530 AM when we couldn't sleep anymore. maintenance came over, inspected, placed a trash can under the leak and towels on the floor. when he left, he said that was all that could be done. I went to the front desk again to around 9 AM - they had NO information about my room, and NO solutions. we spent the large part of the day trying to get the issue resolved, until 4 PM. we were given contradicting information from concierge & reception. we were told we would be moved, so we packed. we were then told there was nothing that could be done, & "it was just a little leak." then, threatened to start to start repairs during our stay. the whole day was wasted. the family could not use the amenities on the property due to the lack of problem solving.i have videos & photos to share.i stayed at the resort because my child was a proud performer a featured dance festival there. i was very excited about this, so I invited a party 10, spending over $8K on this trip.Carol, reception supervisor, was the only saving...

Location

They offer several restaurants, but never told you that you only have access to two of them. The rest are for other level partners.

Lunch had a good salad bar

couldn't get reservations for their restaurants, which were only 1/2 full, and couldn't make tennis reservations. The concierge was not helpful, and kept telling us to go somewhere else to make reservations.

Rooms were clean and staff were friendly and helpful.

Food was not great. Didn’t like the various clubs that you could pay for to get variety in good selection. Had a super soft bed which wasn’t good and it took a few days to sort that out. Noisy kid area with music blaring.

Checking in was an issue. Not assigned the room that I booked. Then they said if o wanted another room I would need to go to a timeshare presentation. So we did the next morning and then they wanted to charge me $120 for the move to other room after I spent 3 hours of my morning at the presentation with no breakfast. After many conversations they waived the fee. I finally was in the room that I originally booked

Specialty restaurants. The Italian was the best. M&M bar to watch sunsets

Adult pool was warm but busy. Chairs were always full

Could not get reservations for ala carts. Food was not the greatest. Chairs were few and far between.

I did like the setting, on the beach, palm trees. I liked the adults pool. Most of the staff were very friendly but I was not impressed with the front desk/reception staff.

The food was not very good. We could not get reservations at the restaurants, despite it advertising them, until 3 days into our trip at not until 9pm. 4 of the 6 people in our group got food poisoning. The music at the main pool was WAY too loud, couldn’t even sit out there. Too crowded.

Breakfast was great; staff were great; room cleaning was great; dining room meals were good. The fiesta night was very good.

The exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience. The dining room experiences was good, but not like a cruise ship - which was my expectation. The Super Bowl party on the beach was ok; I expected a larger screen and the guy screaming into microphone was excessive. We went to the room after the first half.