Pilot Beach Resort

The hotel staff is incredibly kind and always ready to help. The facilities are fantastic — clean, well maintained, and very family-oriented. They even cooked fresh food for our baby every day and delivered it right on time with a smile!The food is excellent, and there’s a great variety of activities for both kids and adults. Having a supermarket inside the hotel is super convenient for last-minute needs like sunscreen or diapers. There’s also a car rental service and several tour operators on-site offering nice excursion packages.We loved the thoughtful touches, like the welcome basket with wine and fruits and the olive oil farewell gift. The bus to Chania stops right in front of the hotel, and the little train excursion to the lake is a perfect morning activity.The hotel app is also very useful — it has all the information you need for your stay.

My whole stay was wonderful, and I’ll definitely come back. If I had to mention something, the mattress was a bit too soft for me. Next time I’ll probably rent a car, as it costs almost the same as the hotel transportation for a long stay. I’ll also go for the full board option — after 11 nights, buying water, wine, and lunch separately adds up quickly.Sure! Here’s a shorter, natural version of just the last part:Most guests were German, so it was a bit hard for my child to interact with other kids. The animation team speaks English most of the time, but some activities felt more focused on German speakers.

יש כל מה שצריך לנופשYou have everthing you need for vacation.Good sea shore and very good big pools

The international restorant Is very crouded and noisy. Unpleasent to sit and eat there.Water pressure in The shoer Is week.

The staff was so nice and accommodating. They wanted to make sure everything was perfect for us and made our stay so comfortable and enjoyable. The pools were nice and clean, and the rooms were spacious, clean and with comfortable beds and a nice patio to sit out on.

The main facilities were in good condition, but often the bathrooms weren't completely clean or the floor was wet for days. During the hot days, the AC in the Public areas was weak so you have to get used to being hot.

Huge resort with excellent facilities. 3 pool areas, beach area, tennis court, football facilities, pretty much everything you could possibly need. Food was very good , half board is a massive benefit.

The “twin bungalow” was actually a double bed with a separate sofa bed, not a twin room in the true sense

Very relaxing atmosphere. The resort is very big so no crowded places. The crew is amazing and nice. Private beach. dinner and breakfast had variety of dishes. Pilot beach is the perfect place to enjoy a peaceful vacation.

the beach is separated from the main area

How large the room was, but we paid for delux panorama suite so it fits with what we paid for (which was not cheap)

The bed was uncomfortable (very hard), they bascially gave you a thin bed sheet as the blanket. We ended up using our robs as extra blankets. We had issues with our door lock. The food at the buffet is basically all frozen/ reheated food, and anything else you have to pay extra for. We tried the beach bar and the food was mediocre at best. For the price you pay for the rooms, it is just not worth it at all. If you dont have children who need constant entertainment I would not reccomend staying here. You need a car or taxi to get around because outside of the hotel nothing is walkable.

Excellent facilities for all the family. Staff were really fantastic. Therapist in the spa was one of the best I have ever had for a deep tissue massage. Excellent value for money

The mattresses weren’t great quality

Very well presented resort. Staff excellent especially evening reception team and Stavros in Greek restaurant - great host. Food excellent. A calm feeling to the place to relax. Beach through tunnel excellent. Room huge (panoramic) maid service 100% good - large balcony needed extra furniture - sun loungers added on request. Nice beach walk to town.

Great location and facilities

There is a major road going through the middle of the resort which causes a lot of external noise especially at night

The beach was great! Even though we were staying at the far side of the resort it was close enough and is great. Although the hotel was full it didn’t feel like it (maybe in one dinner) there are plenty spaces to chill and enjoy with the little ones .

The beds weren’t the style that we like (even when they replaced to hard mattresses it wasn’t comfy enough).

Nice location and nice staff.

Horrible food. The whole resort is way too big, way too many people. Food is just disgusting, especially breakfast. Really bad value for money.

For everyone who likes TUI hotel type vacation ok. We checked out after one night as it really was not anything for us. Loud entertainment in restaurant area, typical mass hotel with no special feel. Our son who is sensitive to overload, lost it right away. We have to be grateful though, we got 2/3 reimbursement for the booked nights. For people who like individual traveling, do not book.

Loved the location and facilities all were beautiful and well kept. Service was overall pretty good.

A bit on the pricey side compared to other options, especially on the pricing of alcoholic mixed cocktails.

The food was amazing with many choices. There were organised football sessions which my kids enjoyed but every day there was something to do. in addition, the pool and beach are beautiful and clean.

it wasn’t peak season when we visited (end of May, beginning of June) but on multiple occasions we had to queue for dinner or wait for service. i

Nice property, location and service.Children animation is organized on a high level.

Personal was quite cold, badly organized lines in the restaurant.Particularly child animator was not on his spot and probably not very fiteable to work with children

what a beautiful resort. great facilities, clean, comfortable, beautiful grounds, great beach, never felt crowded or noisy, very friendly and attentive staff. The management and staff know how to run a hotel.

just to be really picky, the mattress was bit on a hard site for my liking. also disappointed that you couldn’t get free drinking water and had to keep buying bottled water, beside the cost, it is all the wasted plastic bottles that I don’t agree with

Excellent choice of food and very attentive staff. Meals very well priced with a variety of dining options. Very clean environment throughout the resort.

Road noise, improvement could be made to the timetable, cost and use of their “petit train”

good layout and never felt crowded. great beach, good pools, good food.

using the app to book tables in the restaurant meant you had to be quick and remember to get tables.

the food was very good. the staff were excellent. nice beach and pool

too noisy in the pool past 9pm

beach, food

near to noisy road, smell in bath