Albatros Spa & Resort Hotel

What a great place for a relaxing holiday! Such friendly staff ? we went in September and there was lots of space around the pool. Food was great!

We booked a Suite with a plunge pool. It wasn’t clear that the pool was almost on the street outside the hotel. There was a fence with bushes which helped. Also there was no cover we could put over it so filled with bugs and leaves

Pros: clean rooms, comfy bed, friendly staff, walking distance from the beach, there're lots of supermarkets, restaurants, etc near the hotel, iron/ironing board in the room, wide variety for breakfast and dinner and coffee/tea in the room.

Cons: there was a power outage during our stay (it thankfully lasted for about 1 hour). The gym facilities were very poor. In all honesty I wouldn't even call that a gym. There were only a few dumbbells. The heaviest ones were 5 KG. There was also no equipment to lift heavy weights (like a barbell with weights to do squats for example). There're two treadmills, but neither of them worked. The parking situation also wasn't ideal. The parking is free, but it's general parking and not assigned parking for the hotel, which wasn't ideal because the hotel is in a busy area. So, you have to look for parking around the hotel. A few times we had to make several rounds around the hotel to find parking. The beach near the hotel isn't the best because there're lots of huge rocks covered in moss in the water. So, I would advise you to buy/bring your aqua shoes if you're looking into staying at this hotel. Lastly, if you're looking into visiting Elafonissi or Balos Beach during your stay in Crete, I would advise you to stay in another city in Crete because both locations are about 3,5 hours away from the hotel, by car, and Chania is about 2,5 hours away from the hotel. Unless you don't mind driving for hours, that is.

Very friendly staff, great location, the spa is amazing worth it!

Nothing to say

The swimming pool is great, the workers of the reception are great they help a-lot.The rooms were cleaned good everyday.The location is quiet maybe because we were on September.

-Don’t think the hotel is really 5 stars because it’s hardly 4 stars.-The food was tasteless at the breakfast! The first two days we were shocked of how bad the breakfast was!! Not fresh ,no taste, bad quality of fruits, bad quality of everything actually. Just at the weekend we really enjoyed some breakfast, Maybe because more and more people just arrived to the hotel so the food finally tasted fresher.-If you want to drink at the breakfast espresso/ cappuccino(not the coffee they prepare) you have to pay even though the breakfast is included! -One another thing we didn’t like: we were always ordering food at the swimming pool but u get a very small amount of food. Like the fruits we ordered were not enough for one person!! -boring a little bit most of the people were old maybe because we were on September.

The place was nice and in a good location. The rooms were positioned well, albeit a little tired. The shower leaked leaving the floor wet, but that's my only real negative. We arrived late and the staff weren't as welcoming as we might have hoped. Though they had left sandwiches and drinks in the fridge for us which was very welcome and thoughtful. The taxi the hotel recommended was on the more expensive side (typical hotel transfer prices. He was there waiting and gave us water and was very nice / chatty.

The hotel staff is great. Every requested fulfilled very fast.Our family arrived very early from the airport and the front desk staff arranged a room at 9:00 AM for my daughter and her baby .

If you don’t put a towel on a bed near the pool early enough , you can’t get a bed until the afternoon , as all leave the towels and not other free bed with shade.

Close to the beach and a varied breakfast. Good Spa services.

We originally booked the room with plunge pool but there is not a pool. You will find a miserable jacuzzi. I was asking details about what plunge pool means but no clear answer so I was unpleased surprised to find a jacuzzi even if on the main page is written that the room has a private pool.

The property was beautiful and just yards away from the beach and the strip of restaurants. It was clean and everybody there was so welcoming and kind. They also entertained their guests by hosting various themed nights.

Clean, quiet and good service

Everything was good

Good Food, good position, all good- quiet and Nice place for family holiday ??

The hotel is located 40 meters from the beach and at the beginning of Hersonisos corniche a place up to 5 khm full of restaurants bars and shops. The room was perfect spacious with big veranda and modern furnishings. Breakfast was very good with many varieties for everyone. Staff was exceptional friendly and assistive. Overall it was one of the most nice experience we had in Crete.

We are sory we missed the gourmet lobster night it was with reservation and when we arrived was already fully booked.

The room was great with fantastic view! Staff was very polite.

I would suggest the menus to be on qr code so they are more sustainable.

I would like to specifically mention the hotel's staff which was always really helpful and trying to help you in the best way they can. You have everything in walking distance (beach is 2 minutes walk) and there are a lot of activities to do in the area. They have car rental places, excursion shops next-door.

The hotel is just fine, what wasn't on my liking was the area in which it is situated, but not necessarily in a bad way. The area is very, very touristy and that can be especially seen in the quality of the food at the restaurants nearby which is sub-par. For anyone wanting a proper Greek meal, I recommend to go somewhere else (Old-Hersonissos).

The pool area was nice, lots of sunbeds, pool bar, wateraerobics etc. Breakfest was great, excellent choice of different food, nice and friendly service.

We booked superior double pool view room. According to pictures and descriptions it supposed to be a modern room, but instead the room was old and worn, not even a bit modern. Be careful, the description and pictures in booking.com do not correspond to reality.

The superior sea view room was great. Very spacious, modern and the view was so nice. We also liked the additional activities organized by the hotel: cretan dance, wine tasting, cooking lessons and aquagym. The staff was very friendly and customer oriented.

All good. I would have like however to have transfer to/from hotel and sauna included.

Good service, helpful receptionists, different activities like free wine tasting or Greek cuisine.

Too many people:)

Nice and clean , nice food and drinks good location

No music around the pool during the day led to a very boring atmosphere. No sense of fun

The location is perfect. Not too far from the airport. The breakfast was great. The pools are big and sunny. High class hotel. Great value for money. The service was outstanding. Can get to the hotel by a bus or a taxi

I have nothing bad to say about the hotel. Maybe decorate the bathroom a little bit better

What an amazing hotel, a fantastic location beside the beach, food and facilities wonderful, staff were fantastic so very helpful

Amazing breakfast!Many thanks to all the people in the breakfast and the very polite and smily lady in the loukoumades!Amazing room with sea view.The spa is also very relaxing place.

Maybe the paintings in the room should be changed, there are bit old.