Star Beach Village & Water Park

I liked all the water parks, bar and service with all inclusive.The location is very good.

The food was poor and not very well prepared especially the meat.The room wasnt clean and it seems that they clean it very basic between each visitors.I had issue with ants in the toilets and the toilet sit was leaking water.The weather and the water in the park/swiming pool was very cold.

Very disappointing experience – room downgrade and no refund!We booked a Superior room at Star Beach Hotel, but upon arrival were given a downgraded room ( standard room) located right by the parking lot and next to the main road– far from what we had reserved.When we raised the issue with the hotel staff, they refused to move us to the room we had booked , because the hotel was full according to their claim . Instead, they offered us to leave the hotel and receive a full refund. After two unpleasant nights (out of a planned four), we found another hotel an checked out early with written confirmation from the hotel manager promising a *full refund*.Since the booking was made through *Booking.com*, the hotel informed us that the refund would be processed via Booking. However, despite countless emails, calls, and app messages, the issue remains unresolved. Booking.com claims the hotel is not responding to their inquiries, and therefore they are doing nothing to refund us.This experience has been extremely frustrating, both due to the hotel’s treatment and Booking.com's lack of support. We expected a professional service – instead we received poor treatment and are still waiting for our money.Not recommended.

A good-quality family hotel with tasty food, well-maintained grounds, clean facilities, and friendly staff. It can be a bit noisy at times, especially near the beach club by the sea, as it is open to everyone and occasionally hosts parties, but it didn’t really bother us

Slides can be dangerous for big people, I got hit a few times, but nothing serious.

Came with teenagers who had the time of their livesCame with a celiac kid who got everything he needed and more, any time, any place in the resortAmazing Cheffs

the room was less than I expected, even though we got new towels and cleaning everyday

Very good place for kids, water park and slides within the hotel make it convenient for staying at the hotel and use the facilities

The reception service and approach wasn't always pleasant, didn't feel they want to listen and find a solution

Owners are on any issue that comes up and really help enjoy your vacation. Excellent for for our family, took up the 4 units and used the pool and dining area near the pool. Location is great, very quiet but walking distance to some good beaches and short drives to Chania and further beaches.

It was really perfect.

Water park restaurant sea and location

Room 4012 had a terrible smell. A technician came three times but didn’t fix the problem. In the end, we were forced to spend the night in that stinky room until they finally moved us to another one — and even that was on the third floor with no elevator. Honestly, the rooms are awful.

A decent stay with potential, but several comfort and cleanliness issues impacted the overall experi

Our stay at Star Beach Village & Water Park was overall okay, but there were several areas that could be improved to enhance the guest experience:1.Restaurant Comfort – During the summer, the restaurant keeps its windows open, and unfortunately, the air conditioning was not effective. This made dining uncomfortable, especially during hot days.2.Pool Size – The pool area felt quite small and crowded, especially considering the size of the hotel and number of guests.3.Limited Facilities – The hotel seemed to lack some facilities and amenities that would typically be expected in a resort of this scale.4.Room Cleanliness – The room floor was not as clean as we had hoped. It gave the impression of an older hotel in need of better upkeep.I hope the management takes this feedback into account to improve the overall guest experience.

Hello we have arrived for 5 nights 6 days the last day we left early it's doesn't count To be honest the staff really good and helpful The food are good tasty most of the time Special thank for claodia from the pool bar

What we didn't like was hard there is no AC in the public areas like dining room lobby We are couple need handicap room it was fully booked for people who doesn't use wheelchair and there is no option to book on the website handicap rooms it was really hard for us in many ways and the answer was you can cancel in last minute another replay from the reception this is what you booked and we tried to find something else all the area fully booked in the dates were stay in Crete The rest room really small with wheelchair was impossible to move into the rest room not to mention was hard to go to wash hands That's it it might be Matter to those with disability try to talk to the hotel before you book and pay for the room because you won't get what you need in real you will get what you book And last thing the hotel need to care more about people with disability not only the rooms all the hotel should be easy access ♿ many places with stairs or stair without a way for wheelchair

Rooms are clean, staff is nice, relatively close to town

The food is not very tasty and feels not freshAC in the room is very weak, same for the water pressure in the bathroom The all inclusive is a waste of moneyAsian restaurant is a bit better and recommended The waterpark facilities are very minimal

The breakfast was goodLarge choices

Water park was in maintenanceI stayed in annex building that was good itself but the road crossing is dangereuse and the underground passage is far and not appropriate

Great hotel, great water slides and all the facilities around it

The pool was a little small but water slides definitly upgraded it

The buffet was amazing compared to most other all inclusives that I’ve stayed at. The hotel is also right on the beach and has several swim pools.

The room that I stayed in was outdated and not very clean (there was dust and rust everywhere) and the beds were horrible. The mattresses were seriously more like yoga mats. I stayed in a family superior room on the ground floor but there were NO WINDOWS and there was no sofa so no place to relax/sit except for on the bed. Because there was no windows the unit was dark. Also there is no front door! You have to enter through the sliding balcony door. It was very odd. Also, the kid area was still under construction, which was not advertised. So the place looked like a construction zone next to the big silde area and it was impossible to relax with all the drilling and banging that was going on.

Great location. Very clean. Good entertainment. Amazing food and lot of variety. Water parks and pools in the resort were clean and we had great fun in each of them.

AC was not working on one of the days of our stay but the problem was solved next day. pillows could be a bit softer for comfortable sleep

Amazing facilities, nice pool, loved the water slides.Good food

Nothing. All is perfect

The hotel offers excellent value for money, especially for families with kids. The waterpark has a lot of slides, and there is a new aquapark project for 2025. Food is tasty and various, drinks are also OK. It is important to say that the hotel is not fancy, but it provides all that you need - and that is very good. You can also walk by the seaside road to the neighboring village, which gives you nice views. Special thanks to the manager that welcomed us at the check-in on 29 October 2024.

Really good food. We rarely do all inclusive, but the food was exceptional most of the days with sous-chef’s specials. Staff were very kind and helpful all the time.

Very very clean and fun to stay here. We stayed with all inclusive and were worth it. Bar is near every pool and you can have snacks. Breakfast, lunch and dinner had variety of meats and everything. I specially loved vanilla cakes.

I didn’t liked that you can get towels only in Dynosis pool.

1. clean hotel, beautiful territory on the sea2. Staff is nice3. Lots of pools and activities for families and kids. there is always a chair by the pool. 4. Food was great! (all inclusive we ate great food all the time) 5. you never have to leave and even if you do, there is everything you need in walking distance (like pharmacy)6. water slides are very fun

1. loud music booming all afternoon and at night (until 10 PM) from various parties2. floors in room are sandy, wish they cleaned it more diligent (although it is by the beach)3. Room aren't very big (we were family of 4) 4. No AC or fans in public areas - lobby, dining areas, etc. (really sucks in the summer)

The pools for the kids.

1.My stay at this hotel was terrible, with a persistent sewage smell in the room that made it hard to breathe.2.The bathroom was covered in mold, creating a serious health hazard that management did not address.3.We found ants crawling on plates in the dining room, which is absolutely unacceptable for a hotel of any standard.4.The cleanliness throughout the hotel was nonexistent, with dusty vents and sticky surfaces left unclean for days.5.To top it off, the mattress was cheap and uncomfortable, making it impossible to get a good night’s rest.