The Westin Porto de Galinhas All-Inclusive

The hotel was good, because it wasn't relatively busy, the staff were very attentive and polite, the restaurants and food were good. But the hotel has very unusual and abusive rules for those who already know other all included hotels outside of Brazil.

They charge fees to access the internal area if you arrive before checking, there are restrictions of at least 4 nights reservation at the hotel to reserve the restaurants outside the buffet. The associated partners did not honor my room contract.

The Staff was very kind. Everyone deal with my discomfort with the hotel in the best possible way and not only that, they also provide a very good service in the bar, the kids area, and the games they provided

The infrastructure and the concept of an All Inclusive Hotel and the low quality of the food. The food was not acceptable food por a 1,000 usd per night hotel; the concept was barely close to one half price all inclusive hotel in the caribe and the Infrastructure was limited not only for a All Inclusive, but also for a 5 stars hotel for USD 1,000 per night

We liked the location, the amenities, the property, the food, and the staff. The attention was excellent. A new show every night. We would have like to stay longer. I will just recommend more attention to cleaning the bathrooms (but it was small details). Overall excellent!

You never feel like you're just another guest. All staff are extremely polite and attentive.They have managed to take away all the down sides for an all inclusive: you don't feel like you're getting into a tray buffet. The restaurant has a fine dining look and feel.You don't feel like you're fighting for a table or to get close to the buffet.The food is an experience on its own. Again loving away from the all inclusive feeling. You don't end your meals feeling stuffed with heavy oily food. Everything is well thought a d carefully created.Same with the sunbeds. Tons available everywhere. Not a single issue finding your spot however you like. Well distributed as well, so you don't feel the place is overcrowded.Amazing distribution of fridges and bars and snacks throughout the day. Amazing entertainment, throughout the day and at evening for all variety of guests.Maintenance is non stop. Not only room, but all facilities are spotlessly clean all the time.

If I have to say something. The jacuzzi in the room could have the possibility to heat up.

Facilities were great

Too many mosquitoes by the plunge pool in the balcony. Coffee was really watery and food was nothing outstanding

The common areas of the hotel (pool, restaurant, spa,...)The services associated with the all inclusive (food, music, gym,...)

The payment process was scandalous! A few days before I received an email from the hotel threatening to cancel my reservation if I didn't pay 48h before arriving. The payment had to be done on an online website which initially declined my all cards. At that point I was threatened to be charged on my card registered on booking.com for the deposit (which was the full amount of the stay). I understand that hotels prefer being paid directly but when traveling internationally it is very difficult to not be offered the option to pay at check-in (and be forced to pay on a website). After spending hours on the phone with booking.com, my bank and the property we were able to resolve the issue. But this has caused tremendous stress and made me regret having chosen this resort.The room was not properly cleaned at the time I checked in. The bathroom still had traces from the previous guest (the toilet to be specific), the shower had not been cleaned properly and the sofa had brown traces on cushions where you sit. After reporting, all issues were quickly addressed by the cleaning staff and the rest of the stay went well. But for a Westin this was a bit of a turn off initially.

The facilities are very good, the location, rooms are comfort and food is above average for an allinclusive. The kids staff are very friendly

The kids club could be bigger

The beach, pool, breakfast, and all-inclusive services were excellent

Amazing Staff, swimming pool, drinks and beach

restaurant a la carte not always available and requires minimum stay. restaurant food needs to be improved (buffet was very good)

Friendly staff

Rooms need some improvement and food could be better overall

employee : they are nice , helpful ,smiling all time and super friendly specially around pool and main buffet Resturant and coffee shop breakfast was my favorite part , lunch and dinner in buffet Resturant was acceptable and ok . beach :clean and beautiful ,windy but beautiful activities : around swimming pool are nice ,bars and coffee shops are perfect serving drinks all day long .check in /out smooth and easy transportation easy

gym is small not equipped at all and can not handle such big resort with a lot of guests , needs modifications and upgrade.need to add more machines and weights . this is not a gym for 4-5 stars resort . tuna Resturant ; was disaster , 2 hours to wait for main dish and service slow ? no idea of that day they had some issues going on or that’s regular . spa bit over priced .more tv channels would be great and if possible in English as not all guests can speak or u detectando Portuguese. those are comments to improve service and place not to complain . over all we loved it

Resort Boutique. Good food. Nice structure. The Japanese Food with SushiMan during dinners was a dial changer.

nothing. I missed the beach services with beach chairs and sunshades.

Location, decoration of the whole resort, little details like lighting, snacks were great, staff were generally really lovely, especially maintenance staff asking if they could help, rooms were good enough, nothing amazing

The food in the restaurant. This is a big thing which was a big letdown.Definitely not 5 star. It looked lovely, but just was not cooked well, dishes were 3 star. Not great for the price. Also differing rules in the dining area on attire for different guests seeminglyPlus our bath leaked into the bedroom and destroyed a Mac charging cable, aqua aerobics with loud music and bad night karaoke again didn't say 5* to us.

Everything was very new and well maintained, good taste. restaurants and pool area are excellent. Staff is amazing, always eager to please and easygoing. Food was very good!

Music on the pool area was way too loud for our taste, if you are looking for a relaxing vibe, look elsewhere, but if you enjoy more of a party vibe, this is for you. Hotel is still undergoing renovation in some areas, so not everything is on tip top shape.

The staff is more than helpful and are always with a big smile on their faces. The facilities are very well kept, the food is good (their bread selection is amazing) and rooms are very comfy. We stayed for a week and came home rested and happy.

clean well distributed rooms were confortable good restaurant

would make better use of the dining room by the pool. A bit more English would be nice

Absolutely perfect stay - very good food, super fun, great facilities and employees are great

Lovely staff and accommodation. Clean and beautiful rooms. Good food, the sushi was very very good. Everything was amazing.

Really surprised by the quality of all the services, the friendliness of all the staff and the attention to detail. A boutique 360 experience, rarely found in All-inclusive formats.Better than expected!

comodidade do all inclusive na beira do mar maravilhoso