Hotel Fenix - All Inclusive

The cleaning ladies were extremely pleasant and the rooms were clean all the time.

The dinner last couple of stays was underwhelming. Even tho the dinner was supposed until 9 there was no food ar even 8.

Location

Room smelled moldy, my wife had a strong allergic reaction, had to go to hospital; food was medium to bad, low variety, they didn't replace all foods when it was low or gone

i liked the location, close to the beach and nice pool and view.

I didn’t like some of the stuff, i found a bug in my room on the second day, i told the staff and the lady from the reception didn’t really care, she shrugged her shoulders. And the sheets were kind of dirty.Almost the same food everyday, it was nice but not much diversity.

The view to sea side from the room's balcony. The hotel location close to the beach and the well maintained pool. The apartment is large, has two bathrooms and a functional air conditioned. If you don't have too much exceptions, is good; recommended for no more than 2-3 days at a sensitive high cost.

The worst experience is the All Inclusive concept and management. It is mentioned in reviews, but I did not believe can be so bad! Have to stay in line 15...20 min, have to wait for a plate for another 10...15min (not enough plates, spoons or forks). Finding a free table is an adventure. Do not expect to find a free sunbeds on the pool area during the day. Cleaning in the common areas like restrooms need improvement. The personal in the restaurant is young and they do not have all the training proper done to respect the safety of tourist. Drinks are served in majority of the cases in plastic glasses. Do not expect to see a space like 4 stars, it is 3 stars hotel; I don't know how they got 4. The furniture in the Booking rooms are old and damaged. Sofa bed is not flat, cannot sleep on it. There is some mold on the balcony. Bed small in the bathroom. The way the hotel is managing the collaboration with partners, like parking management is poor! The area is full, I was informed by one price in advance by the hotel and the parking staff asked to pay one extra day, they did not calculated every 24h parking (asked to pay 3 days for two nights booking!). I don't recommend for long vacation (more than 2-3 days).

100m to the beach. Surrounded with markets, souvenir shops. RestaurantsClean room. Nice sea view. We can stay without air-con. Friendly receptionist. Check-in and check-out very quickly.

Food is just normal, repeatly and only food court standard. There are not enough table in dining room so the first day we had to walk around almost 15 mins to find a table. Breakfast is from 7 to 10, and dinner is from 18:30 to 21:00. So you better come at very first or after 8:30 for breakfast and 20:00 for dinner.

Absolutely nothing!!! Our stay was extremely disappointing due to multiple hygiene and maintenance issues, and we could not enjoy any aspect of the property.Do not stay here no matter what!

We had an all-inclusive package, but in reality nothing felt included. The meal selection was extremely poor, and the restaurant hygiene was shocking. Dishes and cutlery were greasy and dirty — we often had to go through 7–10 plates or sets of cutlery just to find one that was presumably clean. If you want to risk getting sick and pay for it, this is the place.The bathroom was in terrible condition: visible mold, a shower area so small you can’t stand behind the curtain (even a child couldn’t fit), causing the whole floor to flood when used, plus a sink that was mostly clogged. No shower gel was provided.We reported all these issues to the hotel, but no one showed the slightest concern or interest in addressing this serious health risk. We also flagged everything to Booking.com with photos, but the customer service response was far below the standard we’ve experienced before — nothing changed. We ended up eating in nearby restaurants instead and were relieved we had only booked two nights, as we were on a motorcycle trip and could continue to Sozopol.This place is advertised as a 4-star hotel, but in our experience it doesn’t even deserve 2 stars. We have stayed in many 3-star hotels that were vastly better. You can’t get a drink anywhere on-site without paying extra, and parking is charged separately despite being misleadingly presented as hotel-controlled — a clear attempt to overcharge guests.Moving on to another 4-star hotel in Sozopol was a huge relief and a reminder of what proper hospitality looks like.

Location was good overall we enjoyed our stay.

Rooms and some areas of the hotel need a bit of TLC. Pool area in places and some garden paths look grubby.

Pool and bar were very clean

Air conditioning unit didn't work

Great location near the beach and tourist section. Lots of food and selection, mostly Bulgarian, but something for everyone. Our room had a kitchenette and nice sitting area and huge bed and balcony overlooking the sea and pool.

The all inclusive food bar was way too small and drink selection limited to basic mixes The rugs could be cleaner. Parking was 20 leva per night.

The location and the bar!

Food was not good

Great location

Sunbed. People leaving towels on beds for hours . Staff not bothered.

Everything was fine. Room, breakfast, cleaness and price...

Disappointing

The ac didn’t work at all it was like a fan circling the air and the room was hot most of them time and there was no WiFi as advertised

It has a free bar with several drinks between 11am-10pm: beer, whisky, rum, vodka, gin, orange, apple, cherry juice, cola, fanta, etc. The breakfast was OK, but hasn't changed in a week. Lunch and dinner were OK, but nothing special, we never had beef or fish, there was only one type of soup at each meal. They offer free ice cream, fruit and cookies. The barman and waiters were very kind.The hotel is close to the sea.The area was nice, with lots of entertainment, theme park, etc.

The room was very dirty when we got it and when I asked them to clean it, they were unfriendly. The pictures were taken after they cleaned "again" the room. The mini bar in the room was empty. They don't have enough parking spaces and the guy in the parking lot was so rude that we only had 10 minutes to leave our luggage there because the available space was far away (~250m). Parking was 20bgn/day at the hotel and the same at the new place.

Perfect location! Good room size. Well equipt room.

Loud noise from the bar next to the hotel.

Excellent location next to the beach. Nice swimming pool.

Worn off furniture. Not very clean. There were various old stains on the carpet both in the room and in the hall. The hotel just seems understaffed.

location of hotel and hotel bar

rooms stink of smoke the breakfast was disgusting the smell was so bad. Staff rude pretend not to understand you. Sunlounger wars from 5:30am reserving sunbeds… not enough sunloungers round the pool… you ask to keep your room on and without checking they just say no full and then offer you a room in the gym to have a shower… no locks on the bathroom door so unless you have someone with you you cannot leave your belongings or have a shower…. will not stay here again…

Not much

Property was very dirty tv doesn’t work staff rude

Great hotel! Perfect location, fantastic view to the beach and sea, nice breakfast and friendly staff, close to the central strip.

Bad

Everything was bad:-Rooms were dirty. I mean really dirty.-There is no wi-fi in the rooms.-We specifically asked can we bring small dog and the answer was the hotell is pet friendly. When we paid, the receptionist told us that we can not bring our dog to the hotel because it is over 5 kilograms. We were talking about small pudle and there was no sign about 5 kilograms anywhere...-All in one, very very bad experience.