Hotel Neptun Beach

Location closed to the beach with private area was good and convenient.

The food and beverage was far below average for a 4-star hotel. Working staff was mostly polite, the management team rather uninterested and almost snobby.No parking possibilities, even not allowed to stop the car in front of the hotel for loading & unloading.

Location polite staff good food drink

Great beautiful hotel, luxurious, clean, right on the beach, on the promenade. Amazing spacious room, double view. Big private beach, with a lot of sunbeds. Nice pool.

- all staff speak very poor English and they all lack hospitality, friendliness, they don't know how to make you feel like a true guest, they don't smile, they look like they would avoid you if they could- very bad policy for beach towels - deposit of cash 30 leva/towel which they refund you at checkout. But, it's blocked cash, as a foreigner, what do you do with cash 100 leva on your last day? You need to exchange and lose on currency. Please, the hotel manager, rethink this policy, it's really bad- minibar is with money. I found this awful. No water during your stay. - overall food is medium, not bad, not great, but I have to admit I found at least one great dish for each meal- breakfast is exactly the same each day, you get tired of it, even placed on the same exact spots, no effort from their part- drinks, alcohol, juices are pretty bad - sports area is a joke, you need to pay for pingpong and pool table- no beach bar- parking is 20 leva/day, exactly near the hotel

Location, cleanliness, everything is excellent! Great animation team! Thank you Paco! The boys on the pool bar are super! This year also free sun beds on the beach!

Nothing. May be I missed variety of fish for dinner compared to previous years.

Staff helpful, hotel beautifully clean and food excellent .

Evening entertainment missing

The staff was very friendly, hotel and beach very clean, food was good, beach very close, always available sunbeds, good location of the hotel.

The animation team could do better, I've seen more prepared teams in different hotels. The parking was 20 leva/day.

Great facilities, great food, snacks and drinks

Very good looking and clean. Free sun beds on private beach. The food was excellent, they also had a healthy breakfast corner

Clogged drain and they said that they provide packed breakfast for those who leave early and we did not receive it

Hotel was clean. Often changing bed and towels. Also free places at the beach (didnt expext that). Located in a good place, lots supermarkets around. Tasty food is a super plus. Lots things to choose from.

Large clean rooms and a decent pool. Beach access is just across the path in front of the hotel. Food was great for a buffet.

Staff could have been a little friendlier. I felt the hotel catered for the German clients more than English. Minor issue as the stay was great.

The staff was very-very proffesional, and kind, friendly. The food was awesome. The room, and the hotel was well equipped, beautiful. The hotel is in the center of Sunny Beach.

The location on the beach. The staff was very friendly.

No beach subbeds included. The jacuzzi tub was not heated and it had some tiles missing which looked in complete antithesis with the rest of the hotel.

The hotel is clean, the staff is helpful and the facilities are good.It's beach is very pleasant.

The meals are fine, and the staff are doing their best about it, but sometimes they are boring and not rich enough.

The animation staff was great!

At some point the light was turned off by the manager even though we were still on the terrace.

Everything was really good, the food, the staff, the facilities. Nothing to complain about.

Some water for drinking in the room would be nice. Also i clude the room mini bar in the all inclusive package.

Kind and welcoming staff. Very clean. Rich children's entertainment.

No late dinner option. The dining room closes at 21:00 and no night snacks are available.

Rooms. Location

The hotel is near the beach, but the beach is public and you have to pay for umbrellas and lounges. Pool water is cold. The staff at the reception is unwellcoming. All the beverages, both alcoholic and nonalcoholic are undrinkable. If you pay 5 levas you get a glass of the same wine without the added 50% water, at the hotel bar. The meals are somewhat diverse and tasty due to the added chemical flavours. Even the fried potatoes have delikat food seasoning. The coffee has no taste whatsoever. My child had a mild allergic reaction to the ketchup. The rooms are comfortable, but cleaning services did not come daily (i do not mean towel changes, i strictly mean room vacuuming). Lowest 4 star all inclusive i have experienced so far. Never again. I would not recommend. I am actually surprised to see such a high rating both on google and on booking

The hotel was very clean, food diversity, big pool, a lot of activities. We loved the big bed and our baby lover it too

No parking (you have to park at another hotel and pay)

position, food, entertainment, cleaning pool, polite staff

The cleaning lady's seems to steel from room minibar - in the last day we noticed that all the beverages from the room fridge have gone. We had also some personal things there, so not sure why they've "cleaned" it, :).Anyway, we have not been charged additionally, but just to mention that this is not pleasant. Maybe for hotel administration this will be a good info.

Clean and big rooms, comfortable bedLocation in front of the beach and near center, but at the same time not noisy

Food & drinks variety, with same basic food every day. Once some dishes finish, they are no longer replaced.Very light All inclusive from my point of view, a lot of services with extra charge, including beach sunbeds