Enigma Suites

The service and location

The view from my room was exceptional with amazing views of the Caldera and a small private patio with a jacuzzi. They service the rooms twice a day and deliver breakfast every morning!

The views were amazing, the junior suite was so beautiful and comfortable! Service was outstanding and so helpful-from the pick up down the hill to the reception personnel-everyone was wonderful! Couldn’t have lived a hotel more!

Not a thing

Beautiful, modern rooms and great service. Unforgettable views.

The entrance to the hotel is a popular spot for photos and the hotel doesn’t keep the area for guests. There were often lines of people waiting to take photos at all times of the day, but especially sunset. We even had to wait for a proposal before we could enter at one point. While the proposal was sweet, the constant crowds blocking the entrance is very annoying for paying guests who are trying to enter and leave, or who may want to take their own photos at this spot. The hotel should reserve this area for entry and exit (and photos) for paying guests as the next hotel over does. Non guests are free to take photos at the adjacent wall without blocking the entry/exit or dominating the photo spot.

Everything about our stay was impeccable. From the friendliest staff, to the comfort and cleanliness of the room, the view breathtaking, and location couldn’t be better!

The property was very well located in Fira, with many restaurants and shops around. The view from the room was amazing and people from staff were very helpful. They clean the jacuzzis, help you open the umbrellas, and serve you breakfast in the room, which was delicious by the way. Facilities look very new and pretty.

Nothing, we just hoped we would have stayed a few more nights.

Beautiful view, friendly and knowledgeable staff, right in the heart of Fira. Breakfast on our patio every morning!

Closets smelled a bit like mildew.

It was so quiet on the deck and in the room. The staff were so attentive and helpful.

Nothing stands out

Everything! Staff was amazing.Food was amazing. I felt spoiled with the breakfast every day.Close to everything and the views are everything!

No complaints!

We loved our stay here - we stayed in the Premier Jacuzzi Suite for one week. The suite was really spacious with two floors and gorgeous furnishings. Our terrace with caldera views was a highlight and we enjoyed eating our daily breakfast on it each morning. There’s loads of breakfast options but we particularly liked the Eggs Benedict and Pancakes with hazelnut praline! The property is really central but also feels peaceful and an oasis away from the busy streets of Fira! Housekeeping is twice daily and all the staff were friendly and welcoming. Wouldn’t hesitate to stay here again should we return to Santorini!

Nothing - it was perfect.

Amazing views right on the CalderaDelicious breakfast served on private terraceFriendly and courteous staff

Nothing to dislike

We loved our stay at Enigma Suites. Everything was fabulous from the breakfast to the spectacular location. It is in the heart of Fira and close to everything. You don’t need to battle for a spot to see the sunset - just sit on your balcony or in the spa (if you are hot). The staff were amazing and the rooms was perfect for us. It is loft style and spacious and clean (with two services a day). We highly recommend Enigma Suites. It definitely contributed to our overall enjoyment of Santorini.

Absolutely stunning location. The view was breathtaking. The rooms were beautifully furnished. The staff were wonderful and super friendly, always there to help and assist. Enigma suites made our family trip to Santorini fantastic.

The suite was beautiful and clean. It was decorated nicely and had amazing views of Caldera. The beds were cozy and comfortable. As soon as you arrive you are given a welcome bottle of Santorini wine. And, when they turn down your bed we received a surprise for a few of our nights. The front desk was kind, attentive to your needs. Breakfast which was a gourmet breakfast the presentation and the food were superb. You can tell that the ingredients were fresh. Our last night they offered us a complementary cocktail. We picked FIRA since it was a nice location for a travel needs. We did not want to be in Oia and I’m glad we stayed in Fira. Thank you to the staff we had a great day

We loved our stay for the first time visiting Santorini, the accomodation was lovely and clean. This was one of our favourite accomodations throughout the trip. The hotel gave us a bottle of wine for our honeymoon and a free cocktail each on our last night. We loved watching the sun set each afternoon from the balcony the view from the patio was like a movie scene. Very pretty.

Nothing was very pretty.

Great location in Fira. Quality staff, cute hotel, and, of course, fabulous sunsets.

Don't stay here (or most of Fira) if you're not a fan of stairs, but the staff are happy to help with bags (see photo)

Amazing room(s) and location. Super friendly staff. Great breakfast. Couldn’t ask for anything more.

Nothing. Lots of stairs may be tough for those with mobility issues but weren’t an issue for us.

Breakfast on the balcony everyday was a great start to the morning. Staff was over the top courteous, friendly and accommodating. The location was gorgeous and steps away from shopping and dining.

The rooms are rather narrow, with not much space to put luggage or unpack anything. The narrow steps up and down are a challenge.

The hospitality received from Chrisa and the rest of the staff was incomparable. Truly top notch service from start to finish. Chrisa was incredibly responsive, and made my stay in Santorini and with Enigma Suites seamless. I felt valued during my stay, and any concerns I may have had would be addressed immediately. Chrisa was helpful in arranging tours and transport around the island. Furthermore, the room itself was beautiful. Incredibly quiet and comfortable. The complimentary bottle of local wine was also a great touch. Similarly, the complimentary breakfast was amazing. The hotel itself is very centrally located and it’s easy to get to other locations on the island whether by bus or taxi.

Minor complaint, and this is probably reflective of general infrastructure and less of Enigma Suites. The hot water in my shower was very sparse, but the actual bathroom itself was amazing. It should also be noted that depending on what room you book you will have to climb steep steps. Definitely would not recommend to travelers with mobility issues.

Enigma was truly amazing! The views, the beautiful space, the daily gourmet breakfast choices, the 5-star facility, luxurious touches and rock star staff make this place truly special. It’s a real gem and worth the steps to get to your room each day (my calves thank me!). We’d definitely come back when we return to Santorini and highly recommend this place!