Hampton Inn by Hilton Ciudad del Carmen Campeche

The Licario and the friendly staff.

We tried to use the pool but looks like a group was having a party with no appropriate music for kids. Our terrace had tools for that reason we can¿t use it.

Need renovacion

After booking and staying at the same property for so many nights, the rate is still high. Should have offer me a lower rate for putting my guests there for so many nights

Payment - your reception on few occasions said we did not made payment, so we have to email to the Hotel to confirmed that we have paid via booking.com to avoid such problem and inconvenience our guests. This is troublesome and can be annoying to our check-in guests. If payment is made by credit card to booking.com and yet the hotel said no payment is made, that's bad. This should not happen as Reservation is confirmed with confirmation number and PIN

good and we are happy, will put our staff and guests to your hotel

Past problem, your reception said we did not pay for the reservation and ask our guests to pay. This almost destroy our relationship with your hotel.

Almost everything

I needed water and there was nobody at the bar. The pool doesn't look too clean. A girl went to my room to knock on the door at the checkout time.... I know what time I need to leave the room, I don't need anybody knocking on my door. The day I arrived, the gym was out of service.I didn't like to have a room for disabled people...

Breakfast

The bathroom room got stuck whit my boy inside. At least they were quick to answer.

The beds and location

They haven't reply back about the double charge The email given cannot be used to contact themWont stay there in the future

stay there before like the pool

The outside looks OK but the inside of the rooms need to be fixed. The paint needs to be fixed. The wallpaper needs to be fixed. The lamps need to work properly. The chairs are falling apart. It’s hard to open the doors.

Location is good, comftable and clean

I wanted to stay 1 night more and came at 16:00 hrs to ask for it but they said I just should leave because I didn't ask for it in the morning, I was never in that situation, I had to move to another Hotel

good parking space & breakfast included

the mattress has to be changedthe shower head in Room 210 must be changedat 08:45 - first time knocking at the door like hellafter 10:00 every 10 minutes knocking.. I can not understand what is the reason of that, but please, if your guest don‘t want to have a mother/father wo getting them awake, let them have their privacy.the breakfast was the worst on our trip around the world.. I think I don‘t have to explain, but everything was empty, not only the food - even the cutlery and milk was empty.. telling to the two waiters didn‘t change everything.don‘t include breakfast if you can not handle it.

Great location and really comfortable beds.

decor was somewhat dated and the rooms felt very tired

The place has a good location and security guards at night in the garage entrance.The personnel was very friendly and took care of the issues below.

The place was not clean clean when we arrived (one mirror still had tomato sauce or sth like that smeared, the mirror was behind a sliding closet door that becomes bathroom door so I imagine cleaning crew does not open close it to check), I told them and they did clean immediately after. The sink had a problem and water would not go down (after 2 reminders, maintenance fixed the issue). During the entire 10 days, we were always missing a towel, either hand towel (we got only 1) or for the bath floor. One time we didn't get any at all. Also fixed upon request. The dryer broke down and I never got a replacement even after twice asking. Any other hotel or B&B I'd let it go but I chose this hotel to at least get towels and a blow dryer.

very friendly staff at the reception and room maid!

pool area and lobby could be cleaner

The room was large and the bed was quite comfortable. The pool area was clean and uncrowded.Reception staff were helpful and arranged a taxi for us when we were leaving. Reception staff spoke pretty good English.Good and cheap guest laundry facilities

The room we booked had a kitchenette, with sink, microwave, coffee maker and fridge. But apart from those things there were no utensils to enable us to prepare or reheat food. No plates, no cutlery and nothing to wash up with. This made the sink and microwave rather pointless. There was also no bin in the kitchen, only the small bedroom bin, which quickly became full.We ordered some food from room service, which was ok, but we had to pay cash on delivery, which I was not expecting and am not used to doing in hotels.Several of the umbrellas around the pool were broken, and only one ice machine in the hotel was working, and this also broke down for part of our stay and would not bring ice to our room.There was a sign saying that room cleaning is on demand only, which is fine, but the signage doesn't seem to match what actually happens. We were awoken at 8.30am on Christmas eve, asking if we wanted it cleaned. There was no "do not disturb" sign available or we would have used it. The breakfast was pretty terrible. I tried to eat it on our first 2 days there, but then gave up and didn't bother for the rest of the stay.

I don’t recommend

it’s old , paint is old, dirty, uncomfortable, you can hear the neighbors noise!

the staff members were quite polite, very attentive. and the relation price-service was great.

The Gym area didn't look clean. It smelled like moist and it wasn't quite good with the measure against coronavirus.

Bed was comfortable, room was clean and quite big, shower could be better as it was on the small side. Breakfast was ok, nothing fancy. Pool was ok,

My reservation was not ready upon arrival, even though the check in is at 3pm, i arrived at 5pm. On the fair side the room was ready within 20 minutes. The breakfast is quite ok, could improve.Overall the hotel is ok, but wouldn't book for holidays

Clean and comfortable mattress

Good. Satisfice.

Breakfast could be better

comfortable bedroom

The pool area needs maintenance