InHouse Ciudad del Carmen

Staff friendliness, clean room hot water and working elevators

Great value

Could not use phones in room to call out. Staff did not help.

Location

GREAT staff, good food

hair in sheets, stains on pillows

Comfortable beds

Prices in the restaurant, no vegan options

The location is right at the entrance to the city.

The staff does not speak English, the rooms are very small. Had to wait a very long time to check in. Looks more like a hotel for workers.

We didn't like nothing

The hotel was completely different with pictures in booking.. the pool area awful. The personal was bad, the phone in room work wrong, we want to call reception, but it's didn't work.. so my son should go downstairs for order room service. Food was really bad. Air-conditioning not work proper, was very hot in-room, we change room, but it didn't help. The windows in room was so dirty.. we can't enjoy the ocean view unfortunately..

The attention was great, the room okay for one night. Clean

There's no privacy in the shower, it is not a separated room, just the shower door in the room. It was uncomfortable.

The room furniture is ok

Terrible service Very incompetent Restaurant or room service doesn’t have half of the menu available.Not very accommodating

Room was clean bed was comfy.

Water pressure for showers was awful.

Location/ easy to find.

As we enter our room the smell of insecticide was very strong to the point I got dizzy and almost faint. Vomiting was present right after they move us to a different room. (witch was NOT the one I reserved). We Also paid for breakfast buffet and they didn’t even have eggs and bread. We have to request it and we were told eggs weren’t part of the buffet! But if would’ve had ordered them was going to be part of the cart witch means we had to paid extra $.

I had my room re-assigned without having to ask for it, since the A/C was not working.

Towels are very old and mine were not well washed, they had a strange smell (like sweat). The water pressure is Terrible! It took me a while to take a shower with such low pressure. Breakfast is standard for a business hotel, but fruit flies were everywhere around the food, and this happened throughout the entire week. The air conditioner was not working in the entire building, so I had to change all my belongings to another room in the building next door. The pool is alright but it looks way better in the pictures, and the water temperature was freezing because the heater wasn't working either. The gym was out service too.

Really enjoyed my stay here ☺️ staff very friendly and helpful, bed was super comfortable, room clean, secure and breakfast was very good and delicious.

Very nice, I really enjoyed my stay in here ☺️, friendly staff, comfortable bed, clean room and secure, breakfast was very good and delicious.

The breakfast and the staff

The shower (low water pressure) and the bed, old mattress

Convenient and quick for check in and check out

My room had a flashing light all night. It was unbearable, felt like I was sleeping inside a discoteque. Very annoying

Easy access to the hotel

Common areas could have been a lot cleaner.Infestation of mozzies in the dining room

bad

not hot water on bathroom, no tv control,the desk help promese to send one at my room twice and never got nothingno phone to call desk help I do not recommended this hotelI request to send me to the new hotel just at the side of the old one and they never did☹️

comfortable room, big tv, nice view

breakfast ok

Nice and clean rooms, good breakfast, very friendky stuff.

They don’t really speak English.