Collection O Kaab Downtown Tulum

need more bikes for the guests

The pool looked nice but we didn't get a chance to try. Breakfast was good but basic.

This hotel needs some maintenance. It was OK for one night. Glad we didn't have to stay longer. Towels and pillow smellled. Asked for clean ones and was told that's how they were due to humidity. It was a very basic room. The bathroom needs attention. Overall fair to poor. Would ot stay again.

The hotel has excellent management. Daniella is outstanding at dealing with guests and is supported by an excellent front desk team. Everyone is very friendly, attentive, and always ready to help.

Nothing to dislike. Any issue is handled quickly and efficiently. Everything was perfect.

The jungle feeling and design of the rooms. The pool is refreshing and plenty of sunbeds to relax. The bed, linens, towels are of good quality..Friendly staff and good restaurant on site. Everything close by foot.

The communication and transparency of the property. We didn't have hot water the first day and asked for a solution. The front desk didn't communicate with us properly until the next day. Also the main issue is that there is a school in front of the hotel. If you come to rest and sleep later than 7am this may be a problem.

Nice pool, comfortable rooms, helpful staff.

A but off the center

The staff (afternoon shift) was kind and helpful.

The room was clean, and the staff were kind and helpful. However, I experienced intense itching after lying on the bed during the night, which made it very hard to sleep. I even changed to another bed, but the issue persisted. I’m not sure if it was bed bugs or something to do with the bed sheets, but it was quite uncomfortable.Fortunately, I only stayed one night and didn’t experience any itching before or after at other hotels, so I believe it was likely something with the bed sheets at this hotel.I hope the management can look into this, as the overall service and cleanliness were otherwise good.

René did made us feel very welcome and was during our stay very helpful ! (Thanks René)We were able to leave our backpacks before check-in as we came early Big clean room with fridge, fast internet.

Incredible welcome from receptionists Alexis and René, I've rarely seen receptionists so kind and helpful!!! They were the driving force behind my stay. I will be forever grateful to them, my god! By the way the room was oustandingThank you to them!

“The location was excellent. The room was clean and comfortable, and the staff were exceptionally kind and welcoming.”

Good rooms, comfortable beds. The bathroom was not properly cleaned. Sheets were clean. Very nice and helpful staff. Great location. Right next to a bike rental with good prices.

The room is clean and sizable and the pool is nice.

There was no staff when I arrived so waited at least 15 minutes before someone showed up. There was no breakfast and a lot of work being done around the hotel which made hanging at the pool alone as a woman quite uncomfortable with men working around.

Nice and clean room. Refreshing pool.

We didn't have running water for almost a day due to some neighbourhood mishap; the hotel's own water reserves for such situations are obviously very modest.The restaurant staff was nice, but they are really slow and/or insufficiently organised in fulfilling their duties. Waited over 45min to get our breakfast.Tulum in general is pretty hectic and way too expensive. Would recommend anyone to spend as little time as possible in this inauthentic town.

The receptionist was very nice and available for every request we had. He also booked a tour for us, which was amazing.

On the last day, there wasn't electricity in the morning, so we had no water

The price, not too expensive and has a nice pool and restaurant.

No issues everything was good.

Walking distance to the city restaurants and bars and not so far from the beaches. Less than 10 min with a motorbike.The restaurant at the hotel has delicious food for lunch and dinner with a fair price compared with other places around.The staff was super friendly and even tho some don’t speak English they really showed very good effort.

We didn’t have water for hours multiple times but I heard it’s normal in Tulum. Had to go “shower” in the pool before going out ?

The hotel was located in a nice and quiet area with a lovely pool area and really friendly staff. Some of the staff didn't speak much English but despite this they gave an excellent service with help of today's modern technology. The rooms however are in need of an upgrade, especially the bathroom. I didn't feel clean after having a shower in there and we stayed in 3* hotel during our Mexico holiday that had much nicer rooms and bathrooms, so we were a bit disappointed.

It was okay for the low price I paid.Room is big and location is okay, you can walk to town (20/25min) and is a nice walk but the pictures of the hotel make it look way better than it is.

We didnt have water to shower one day, staff was clearly untrained, bikes were old outdated and towels were cheap.

Convenient location, the staff is friendly, the restaurant is nice and affordable. Room is large

The room was outdated with fixtures that are falling apart especially in the bathroom. This hotel seems to be more of a backpacker place with the added bunk beds in the room and the lack of attention to the decor or vibe. If you want to stack 5 people in a room this is a good deal. They forgot to put towels in my room, pretty big miss for a hotel. Lastly I forgot my phone charger in the room and messaged the property to ask to get it back. After no response for a few hours I decided to stop by, only to find the front desk using it.

Quiet. Staff help me to have e- sim

Cleaning room worker doesn’t want to cleaning room often. Bathroom floor is so slippy on wet floor

Well located, calm, nice staff

Service at breakfast was way too slow